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ConnectWise Automate

Endpoint monitoring & automation software for MSPs

Table of Contents

ConnectWise Automate - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

ConnectWise Automate overview

What is ConnectWise Automate?

ConnectWise Automate is a comprehensive remote monitoring and management software designed for managed service providers and IT service teams that require granular control and deep automation. The solution enables proactive monitoring, management, and support of endpoints while automating routine technical tasks. It accommodates Windows infrastructures across multiple clients and sites and can be deployed on-premises or in the cloud.

The platform’s automation and scripting features allow remediation processes to be defined once and executed at scale. AI assistance can draft PowerShell scripts subject to review and approval by technical staff. Prebuilt scripts and monitors extend visibility and accelerate issue resolution. Asset discovery functions automatically identify and inventory hardware and software to maintain accurate records for audits and capacity planning. The DataViews functionality provides search, filter, and export capabilities for rapid insights across environments, and saved views facilitate consistent investigations across teams. Patch management automates updates for Windows operating systems with approval workflows, deployment rings, and compliance tracking.

Remote support features offer secure access for diagnostics and silent maintenance with minimal impact on end users. Role-based permissions and audit trails support compliance needs while scaling support across small and complex multi-site networks. ConnectWise Automate integrates with other ConnectWise tools and third-party applications through its API and patching capabilities to ensure cohesive operations across the technology stack. The solution differs from ConnectWise RMM in its level of manual customization, hosting flexibility, and policy control.

Starting price

Alternatives

with better value for money

Pros & Cons

Organization

Device Monitoring

Scripting

Customization

User Interface

ConnectWise Automate’s user interface

Ease of use rating:

4.1

(141)

ConnectWise Automate pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(11)

3-4(61)

5(69)

What do users say about ConnectWise Automate?

Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Select to learn more

Who uses ConnectWise Automate?

Based on 141 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer & Network Security

Information Technology and Services

Information Services

Supermarkets

Others

Use cases

Managed Service Providers (MSP)

IT Management

Remote Monitoring and Management

Network Monitoring

Patch Management

ConnectWise Automate's key features

Most critical features, based on insights from ConnectWise Automate users:

Remote access/control

4.6

(22)

Patch management

4.0

(19)

Server monitoring

4.8

(12)

Support ticket management

4.3

(4)

Configuration management

4.0

(1)

Backup and recovery

2.3

(3)

All ConnectWise Automate features

Features rating:

4.4

(141)

Access controls/permissions

3.5

(4)

Active directory integration

(0)

Activity dashboard

(0)

Activity monitoring

(0)

Alerts/Escalation

1.0

(1)

Alerts/Notifications

4.7

(12)

Anti virus

4.0

(1)

API

(0)

Archiving & retention

(0)

Asset lifecycle management

(0)

Asset tracking

4.7

(3)

Audit management

(0)

Audit trail

(0)

Automated routing

(0)

Automatic backup

3.0

(1)

Automatic patch deployment

4.9

(8)

Automatic scans

4.0

(2)

Backup and recovery

2.3

(3)

Bandwidth monitoring

(0)

Baseline manager

(0)

Capacity management

(0)

Capacity planning

(0)

Client portal

(0)

Compliance management

4.3

(3)

Compliance tracking

(0)

Configuration management

4.0

(1)

Contract/License management

(0)

Cost tracking

(0)

CPU monitoring

(0)

Credential management

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable reports

5.0

(1)

Customization

(0)

Dashboard

4.4

(5)

Data management

(0)

Data migration

(0)

Data recovery

(0)

Data security

(0)

Deployment management

3.3

(4)

Device auto discovery

(0)

Device management

(0)

Disaster recovery

(0)

Drag & drop

(0)

Email monitoring

(0)

Endpoint management

(0)

Event logs

(0)

For msps

4.0

(7)

Help desk management

(0)

Incident management

(0)

Intrusion detection system

(0)

Inventory management

4.5

(4)

IP address monitoring

(0)

Issue auditing

(0)

Issue management

2.5

(2)

IT asset management

4.6

(7)

IT reporting

4.5

(2)

License management

(0)

Location tracking

(0)

Maintenance management

(0)

Maintenance scheduling

(0)

Mobile device management

(0)

Monitoring

(0)

Multi-User collaboration

(0)

Network analysis

5.0

(2)

Network monitoring

2.8

(4)

Network wide management

(0)

Password management

(0)

Patch management

4.0

(19)

Performance monitoring

(0)

Policy management

(0)

Power Management

(0)

Predictive analytics

3.0

(1)

Prioritization

(0)

Procurement management

(0)

Real-time alerts

2.8

(5)

Real-Time data

(0)

Real-Time monitoring

4.5

(11)

Real-Time reporting

1.0

(1)

Real-Time updates

4.0

(2)

Release management

(0)

Remediation management

3.0

(1)

Remote access/control

4.6

(22)

Remote monitoring & management

4.1

(8)

Remote update/installation

(0)

Reporting/Analytics

2.0

(8)

Reporting & statistics

4.0

(1)

Role-Based permissions

(0)

Scheduled/Automated reports

(0)

Scheduling

(0)

Search/Filter

(0)

Security management

(0)

Self service portal

(0)

Server monitoring

4.8

(12)

Service catalog

(0)

Service level agreement (sla) management

(0)

Service Reporting

(0)

Software management

(0)

SSL security

3.0

(1)

Status tracking

(0)

Supplier management

(0)

Support ticket management

4.3

(4)

Synchronization scheduling

(0)

Task scheduling

(0)

Threat intelligence

(0)

Threat response

4.0

(1)

Ticket management

4.5

(2)

Troubleshooting

4.0

(1)

Uptime reporting

(0)

Usage tracking/analytics

(0)

Version control

(0)

Virtualization

(0)

Virtual machine monitoring

(0)

VPN

5.0

(1)

Vulnerability scanning

(0)

Web traffic reporting

(0)

ConnectWise Automate alternatives

ConnectWise Automate

4.1

(141)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.4

Value for Money

3.9

Customer Support

3.7

ManageEngine Endpoint Central

4.6

(1.5K)

visit website

Starting from

795

/user

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.5

Customer Support

4.5

Iru

4.9

(478)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

4.6

Customer Support

4.9

Pulseway

4.7

(310)

learn more

Starting from

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.7

Customer Support

4.7

ConnectWise Automate pricing

Value for money rating:

3.9

(141)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ConnectWise Automate price and value

Value for money rating:

3.9

(141)

To see what individual users think of ConnectWise Automate's price and value, check out the review snippets below.

“ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts.”

Morgan E.

Senior Information Technology Manager

“The product is highly skilled at implementing automation into your business and driving security with automated scripting.”

Benjamin V.

Operations Manager

ConnectWise Automate integrations (4)

Integrations rated by users

We looked at 141 user reviews to identify which products are mentioned as ConnectWise Automate integrations and how users feel about them.

ConnectWise PSA

Integration rating: 4.5 (11)

ScreenConnect

Integration rating: 5.0 (9)

Auvik

Integration rating: 4.3 (4)

“Because our NOC would not be able to verify outages etc.”

Harrison K.

Help Desk Manager

OpenText Core Endpoint Protection

Integration rating: 4.0 (2)

HaloPSA

Integration rating: 2.0 (1)

“We are looking to automate as much as we can.”

Tim B.

SOC Analyst

Chocolatey

Integration rating: 5.0 (1)

“We will be using this now with summer updates.”

Patrick G.

Network Administrator

ConnectWise Automate customer support

What do users say about ConnectWise Automate customer support?

Customer support rating:

3.7

We analyzed verified user reviews to identify positive and negative aspects of ConnectWise Automate customer support.

Certain users appreciate the helpfulness and expertise of ConnectWise Automate's support team once they get connected.

A limited number of users found the support and available resources excellent, especially during setup and implementation.

Widespread user sentiment is that ConnectWise Automate support is slow to respond and often fails to resolve issues promptly.

Frequently reported by users, support staff lack technical knowledge and rarely resolve problems on the first attempt.

Support options

Email/help desk

Faqs/forum

Phone support

24/7 (live rep)

Knowledge base

Chat

Training options

Webinars

In person

Live online

Videos

Documentation

To see what individual users say about ConnectWise Automate's customer support, check out the review snippets below.

“Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track.”

Jordan F.

IT Manager

“Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.”

Joseph M.

Account Manager

“I never feel like support are able to help over the basic break fix model.”

Phil H.

Director

“Since ConnectWise was recently sold the support service has gone downhill.”

Michael L.

Vice President of Operations