GetApp General User Terms

General User Terms

Last Updated on May 4, 2026

These General User Terms, including the Content Compliance Policy, Community Guidelines, Profile Guidelines, Privacy Policy, Cookie Policy and Free Stuff Addendum, which are incorporated herein by reference, (collectively “User Terms”) govern your access to and use of www.g2digitalmarkets.com (“G2 Digital Markets Site”), www.capterra.com (“Capterra Site”), www.softwareadvice.com (“Software Advice Site”), www.getapp.com (“GetApp Site”), any corresponding country-specific domains, and any websites, platforms, or mobile applications that link to these User Terms (each a “Site”).

When you access or use the Site, you are entering into these User Terms with the respective operating entity for the Site: G2.com, Inc. (G2 Digital Markets Site, for example), Software Advice Inc. (Software Advice Site, for example), Capterra Inc. (Capterra Site, for example), or Nubera eBusiness S.L. (GetApp Site, for example), as applicable (“we”, “us” or “our”). We may update these User Terms or any additional terms related to the Site to reflect changes to the law, the Site, or our business. If you do not agree to these User Terms or any updated User Terms, you must stop using the Site.

The term “you” refers to the business professional visiting, or contributing content to, the Site. If you access or use the Site on behalf of a business or other legal entity, that business accepts these User Terms, the term “you” also refers to that business, and you represent and warrant that you have the authority to bind such business to these User Terms.

Access or use of the Site is prohibited in any jurisdiction that does not give effect to all provisions of these User Terms.

THESE USER TERMS INCLUDE A DISPUTE RESOLUTION AND ARBITRATION PROVISION, ALONG WITH A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS REGARDING DISPUTES WITH US AND RELATED PARTIES, APPLICABLE IF YOU ARE IN THE UNITED STATES OR IN JURISDICTIONS WHERE SECTION14 IS NOT PROHIBITED. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW IN SECTION 14.

1. USE OF SITE

By using the Site, you represent and warrant that (a) all information you provide is accurate and complete, (b) if you have an account on the Site (“Account”), you will safeguard and keep confidential your Account information and are responsible for all Account activity, (c) you are at least 18 years old, (d) you will use the Site solely for business and professional purposes only and never for personal, family, or household purposes, and (e) you will comply with these User Terms and applicable law. We reserve the right to deny or restrict access (such as disable or terminate your Account) to anyone for any reason, at any time, without notice, including, violations of these User Terms.

2. REVIEWS, COMMENTS AND INTERACTIVE AREAS

We are not responsible and assume no liability for any content posted, stored, or uploaded by you or third parties, nor for any associated loss or damage. We are not liable for any inaccuracies, defamation, slander, libel, omissions, falsehoods or offensive material you may encounter.

While we assume no obligation to monitor or edit content, we reserve the right to remove, screen, or edit any content at our discretion and without notice. You are responsible for backing up any content you post. We may remove reviews or comments that do not meet quality standards, including those copied from other sources, irrelevant responses, defamatory comments, illegal content, or those indicating non-professional use or have been generated by an AI language model except for language translators. Additionally, we may remove content from users lacking critical identifying information on their Account.

3. LICENSE AND CONSENT TO USE CONTENT AND SUBMISSIONS

All intellectual property rights not expressly granted hereunder are expressly reserved to us. We operate a platform that allows you to post your sentiments about software products and services. By submitting content to the Site (“Submissions”), you grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to (a) use your Submissions worldwide, and (b) use your name, email and other personal information, including your likeness. You also irrevocably grant our sublicensees the right to access and use your content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of your content. Your Submission may be used in a number of ways, including by publicly displaying it, reformatting it, incorporating it into advertisements, promoting it, distributing it, allowing others to do the same in connection with their own websites and media platforms, and including the right to generate, create, derive, infer, and commercialize Derived Data (as defined below).

You are prohibited from including confidential or proprietary information from third parties in your Submissions. Your Submissions, along with any personal information, may be used by us, our affiliates, and sublicensees across various platforms, including advertising and marketing materials.

With respect to reviews included in your Submissions:

a. To the fullest extent permitted by law, you irrevocably waive all rights related to all liabilities, claims or actions (collectively, “Claims”) arising directly or indirectly from the use of your Submissions. This waiver includes any Claims resulting in whole or part from the negligence.

b. You represent and warrant that (i) you are at least 18 years old, and have full authority to grant the rights outlined herein, (ii) all statements and information you provide are true and accurate, and (iii) that the rights and licensees granted herein do not and will not violate any right (including copyright, trademark, trade secret, privacy or publicity) or violate any agreements or commitment to third parties, and that no consent or authorization from, or any payment to, any third party is required in connection herewith.

You acknowledge and agree that, although you retain ownership of your original Submissions, any analyses, transformations, aggregations, compilations, metadata, scores, ratings, rankings, categorizations, insights, indices, algorithms, normalizations, or other derivative or processed data created, generated, or inferred by us from or in connection with your Submissions or your activity on the Service (“Derived Data”) are our sole and exclusive property. Derived Data includes, without limitation, aggregated review data, algorithmic outputs, market presence scores, satisfaction scores, product comparisons, benchmarks, analytics, and any other information or materials produced by us through processing, analyzing, normalizing, synthesizing, or combining Submissions with other data. You obtain no rights in or to any Derived Data, and you may not access, copy, extract, reproduce, scrape, store, distribute, or use Derived Data without our express prior written permission.

If you retain moral rights (including rights of attribution or integrity) in the Submissions, you agree that: (a) you do not require personally identifying information to be associated with your Submission, (b) you have no objections to the publication, use, modification, deletion or exploitation of the Submission by us or our licensees, successors, and assigns; (c) you waive any moral rights as an author, and (d) you release us, and our licensees, successors, and assigns, from any claims related to these rights.

The content on the Site, and the infrastructure used to provide such content, is proprietary to us unless otherwise stated in these User Terms. The content and information on the Site, including messages, data, text, images, and software, are proprietary to us unless otherwise stated in these User Terms. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any such content obtained from or through the Site.

4. COPYRIGHT AND TRADEMARK INFRINGEMENT CLAIMS

The Site and all translations are our property of and are protected by U.S. and international copyright law and conventions. We grant you the right to access and use the Site in accordance with these User Terms. You acknowledge that access to and use of the Site is subject to these User Terms and any expanded access or use must be approved in writing by us. The look and feel of the Site, including all page headers, custom graphics, button icons, and scripts, is our service mark, trademark, and/or trade dress and may not be copied, imitated, or used, in whole or in part, without our prior written permission of. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Mention of products or services does not imply endorsement by us.

If you believe there is an infringement of your brand or ours, please notify us according to our Copyright Complaint Policy (set forth below) and by contacting us at help@g2digitalmarkets.com.

4.1 Copyright Complaint Policy - Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe in good faith that any materials accessible on or from this website (“Site”) infringe your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. §512) (“DMCA”), the written notice (“DMCA Notice”) must include substantially the following:

Your physical or electronic signature.
An identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Site, a representative list of such works.
An identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material, such as a link to the material.
Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
The following statement: “I have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.”
The following statement: “I swear, under penalty of perjury, that the information in this written notice is accurate and that I am the copyright owner, or am authorized to act on behalf of the copyright owner, of an exclusive right that is allegedly infringed.”

Our designated Copyright Agent to receive the DMCA Notice is:

G2.com, Inc.

Attention: Legal Department

100 S Wacker Dr.

Suite 600

Chicago, IL 60606

847-748-7559

legal@g2.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

4.2 Counter-Notification Procedures

If you believe that material you posted on the Site was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to our Copyright Agent (identified above). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

Your physical or electronic signature.
An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled.
Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
The following statement: “I swear, under penalty of perjury, that I have a good faith belief that the material identified above was removed or access to it was disabled as a result of a mistake or misidentification of the material to be removed or to which access was to be disabled.”
The following statement: “I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located (or, if I reside outside the United States, for any judicial district in which the Site may be found) and I will accept service from the person (or an agent of that person) who provided the Site with the complaint at issue.”

Completed Counter-Notices should be sent to:

G2.com, Inc.

Attention: Legal Department

100 S Wacker Dr.

Suite 600

Chicago, IL 60606

847-748-7559

legal@g2.com

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Site was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

4.3 Repeat Infringer Policy

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

5. REPRESENTATIONS & WARRANTIES

You represents and warrants: (i) that you have all necessary right, power and authority to enter into these User Terms and to fulfill your contractual obligations hereunder; (ii) that the information that you upload, post, e-mail, transmit, or otherwise make available to us or on the Site, including without limitation content, reviews, screenshots, is accurate and free of third party encumbrances; (iii) that you have not breached any third party rights, including without limitation: intellectual property, publicity or privacy, consumer protection, tort and product liability rights; (iv) that you are in compliance with all applicable security standards and any content submitted by you is free from any viruses, including without limitation malware or Trojan horses; and (v) that you complies with all applicable laws, statutes, ordinances and regulations.

6. LIABILITY DISCLAIMER

THE INFORMATION, ANY CONTENT, SUBMISSIONS, SOFTWARE, PRODUCTS OR SERVICES ON THE SITE MAY CONTAIN INACCURACIES OR ERRORS. WE DOES NOT GUARANTEE THEIR ACCURACY AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS REGARDING TECHNOLOGY PRODUCTS AND RELATED SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, SCREENSHOTS, VIDEOS, LIST OF PRODUCT AND SERVICE FEATURES, VENDOR COMPANY INFORMATION, GENERAL PRODUCT DESCRIPTIONS, ETC.). WE MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF ANY INFORMATION OR SERVICES ON THE SITE, AND THEIR INCLUSION DOES NOT IMPLY ENDORSEMENT BY US.

ALL SUCH INFORMATION OR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SITE, SERVERS, CONTENT, OR EMAILS, INCLUDING THAT THEY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

WE, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF THE SITE. THIS INCLUDES ANY ISSUES RELATED TO DELAY OR INABILITY TO ACCESS OR USE THE SITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THE SITE; ANY COMPUTER VIRUSES, INFORMATION, CONTENT, SUBMISSIONS, SOFTWARE, LINKED SITES, PRODUCTS, OR SERVICES OBTAINED OR ACCESSED THROUGH THE SITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY ON, OR USE OF THE SITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitation of liability reflects the risk allocation between the parties. The limitations specified in this Section 6 will survive and apply even if any limited remedy specified in these User Terms is found to have failed of its essential purpose. The limitations of liability provided in these User Terms inure to our benefit.

7. INDEMNIFICATION

You agree to defend and indemnify us, our affiliates and licensees, and our and their officers, directors, employees, and agents against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, liabilities, or expenses, legal and accounting fees, arising from (a) your breach of these User Terms and all terms incorporated by reference, (b) your violation of any law or third party rights, or (c) your use of the Site. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

8. FREE OFFERINGS

In the event you receive anything for free from us (“Free Stuff”), then the Free Stuff Addendum applies to your access and use of that Free Stuff. In the event of any conflict between the Free Stuff Addendum and any other terms between you and us, the Free Stuff Addendum will take priority over those terms as they relate to the Free Stuff.

9. ELIGIBILITY CRITERIA FOR GIFT CARD INCENTIVES

The following users are prohibited from receiving incentives of any kind in exchange for their review on the Sites:

c. Community members who are our employees, officers, directors, agents, subsidiaries and affiliated companies and their immediate families;

d. Community members who are government and public sector employees;

e. Community members whose company policies prohibit the acceptance of gifts in the context of business transactions;

f. Community members who are individuals (or who are acting on behalf of individuals) (1) subject to, (2) residing in countries or (3) employed by organizations identified in any government sanctions watchlist, including but not limited to the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals List or other sanctions list; or

g. Community members who are offered more than one incentive for the same review, or who are otherwise offered an additional incentive for a review they already have been or are being incentivized for through the Site.

10. PROHIBITED AUTOMATED ACCESS, SCRAPING, AND DATA EXTRACTION

In addition to, and as a supplement to, the prohibitions in our Content and Data Usage Guidelines, you agree that you will not, without our express prior written consent: (a) access, collect, copy, scrape, harvest, cache, index, store, archive, or otherwise extract any content or data from the Service, including user reviews, reviewer identities or metadata, ratings, badges, comments, product information, rankings, categories, analytics, derived data, or any portion of the Site’s structure or taxonomy—through automated, programmatic, or mechanical means (including robots, spiders, crawlers, scrapers, headless browsers, data-mining tools, or similar technologies), whether or not such content is publicly accessible; (b) bypass, defeat, avoid, deactivate, impair, or circumvent any access controls, technical protections, rate limitations, session restrictions, identity validation processes, bot-detection systems, CAPTCHAs, robots.txt directives, IP blocking, or other measures designed to regulate or protect access to the Service; (c) use, ingest, incorporate, reproduce, store, analyze, benchmark, or otherwise exploit any content or data obtained from the Service (including reviews, ratings, profiles, category structures, or derived datasets) to train, test, validate, fine-tune, evaluate, or improve any machine-learning model, generative AI system, algorithmic product, dataset, synthetic data generator, or similar technology, whether for internal or external use; (d) reproduce, mirror, scrape-and-recreate, or otherwise replicate the look-and-feel, functionality, information architecture, category structure, or user experience of the Service; (e) sell, publish, syndicate, sublicense, redistribute, or otherwise commercially exploit any scraped or extracted content, data, or derivative works; or (f) disguise, rotate, or misrepresent your identity, access origin, or technical characteristics (including by using proxies, VPNs, misleading user agents, masked traffic, or multiple or alias accounts).

You understand and agree that access to the Site is contractually conditioned on compliance with these restrictions, which apply regardless of whether any portion of the Service or its content is publicly viewable, and that these restrictions remain enforceable even when content could otherwise be accessed without logging in. As confirmed in recent judicial decisions involving unauthorized scraping of online services, contractual terms governing access and use remain binding on all users, visitors, and automated agents. Any violation of this Section 10 constitutes a material breach of these User Terms and may result in immediate suspension or termination of access, IP blocking, technical countermeasures, and legal action, including claims for damages, injunctive relief, and recovery of costs and attorneys’ fees.

11. LINKS TO THIRD-PARTY SITES

THE SITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES OR PLATFORMS FOR YOUR CONVENIENCE. IT IS YOUR RESPONSIBILITY TO ENSURE THAT ANY LINKS OR SOFTWARE YOU USE ARE FREE FROM HARMFUL ELEMENTS, LIKE VIRUSES OR MALWARE. WE DOES NOT CONTROL, ENDORSE, SPONSOR OR ACCEPT ANY RESPONSIBILITY FOR THESE THIRD-PARTY WEBSITES. IF PROMPTED BY A THIRD-PARTY SITE (LIKE LINKEDIN OR FACEBOOK) TO LINK YOUR PROFILE, THIS IS OPTIONAL, AND YOU CAN DISABLE THIS LINK AT ANY TIME. YOU AGREE TO DIRECT ANY CONCERNS RELATING TO THESE THIRD-PARTY WEBSITES TO THE RELEVANT THIRD-PARTY WEBSITE ADMINISTRATOR.

12. EXPORT CONTROL

You may not use, export, or re-export any aspects of the Site (or any copy or adaptation of the foregoing) in violation of applicable law, including, without limitation, U.S. and foreign export laws and regulations. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country and that you are not listed on any U.S. Government list of prohibited or restricted parties.

13. FORCE MAJEURE

We will be liable for any failure or delay of performance under these User Terms resulting from a force majeure event beyond the reasonable control of a party, including without limitation, natural disasters, acts of God, government regulations, war, terrorism, labor disputes and power failures.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These User Terms are governed by the laws of Illinois, except for its conflicts of laws principles. We are affiliated with G2.com. Inc., a corporation headquartered in Chicago, Illinois, and we and our affiliates typically use a unified general counsel office based in Chicago, Illinois, to review, administer and enforce all agreements

DISPUTE RESOLUTION BY BINDING ARBITRATION APPLIES TO PERSONS LOCATED IN THE UNITED STATES AND IN ANY JURISDICTION WHERE THIS SECTION 14 IS NOT PROHIBITED. YOU HAVE READ THIS PROVISION CAREFULLY AND UNDERSTAND THAT IT LIMITS YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN YOU AND US. YOU UNDERSTAND THAT YOU HAVE THE RIGHT TO OPT OUT OF THIS PROVISION AS PROVIDED IN SECTION 14.3 BELOW.

14.1 Election to Arbitrate

If you are located in the United States or any jurisdiction where this Section 14 is not prohibited, you and we agree that the sole and exclusive forum and remedy for resolution of a Claim be final and binding arbitration pursuant to this Section 14 (“Arbitration Provision”) unless you opt-out as provided in Section 14.3 below. As used in this Arbitration Provision, “Claim” shall include any past, present, or future claim, dispute, or controversy involving you (or persons claiming through, affiliated with, or connected with you), on the one hand, and us (or persons claiming through, affiliated with, or connected with us) on the other hand, regardless of when the claim arose, even if it was before these User Terms existed, relating to or arising out of any products or services provided by us to you, any interactions or communications between or among you and us, this Agreement, and/or the activities or relationships that involve, lead to, or result from this Agreement, including (except to the extent provided otherwise in the last sentence of Section 14.8 below) the validity or enforceability of this Arbitration Provision, any part thereof, or the entire Agreement. Claims are subject to arbitration regardless of whether they arise from contract; tort (intentional or otherwise); a constitution, statute, common law, or principles of equity; or otherwise. Claims include matters arising as initial claims, counter‐claims, cross-claims, third-party claims, or otherwise. Please note that you may continue to assert Claims in small claims court, if your Claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The scope of this Arbitration Provision is to be given the broadest possible interpretation that is enforceable.

14.2 Applicability of the Federal Arbitration Act; Arbitrator’s Powers

This Arbitration Provision is made pursuant to a transaction involving interstate commerce and shall be governed by and enforceable under the Federal Arbitration Act (“FAA”). The arbitrator will apply substantive law consistent with the FAA and applicable statutes of limitations. The arbitrator may award damages or other types of relief permitted by applicable substantive law, subject to the limitations set forth in this Arbitration Provision. The arbitrator will not be bound by judicial rules of procedure and evidence that would apply in a court. The arbitrator shall take steps to reasonably protect confidential information.

14.3 Opt-Out of Arbitration Provision

You may opt out of this Arbitration Provision for all purposes by sending an arbitration opt-out notice to legal@g2.com, within 60 days of the date of your electronic acceptance of these User Terms or the date you first used our products or services. The opt-out notice must clearly state that you are rejecting arbitration; provide your name, address, email address, and telephone number; and be signed by you. No other methods can be used to opt out of this Arbitration Provision. If the opt-out notice is sent on your behalf by a third party, such third party must include evidence of his or her authority to submit the opt-out notice on your behalf.

14.4 Mandatory Informal Dispute Resolution

If a Claim arises, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before initiating any dispute or Claim in arbitration you must first provide us an opportunity to resolve any complaints by contacting us via help@g2digitalmarkets.com with the subject line “Dispute Notice.” Your Dispute Notice must contain the following information: (1) your name, (2) address, (3) the email address used with us, (4) if available, the confirmation or other number for the transaction that is the subject of the complaint, (5) the date, (6) a brief description of the nature of the complaint, and (7) the resolution sought (together, the “Required Information”). If your Dispute Notice does not contain all of the Required Information (or an explanation of why you are unable to include it), then the Dispute Notice shall be without effect and must be resubmitted before any arbitration or other legal action against us can be initiated. This requirement is intended to inform us that you have a complaint that may need resolution. If we do not resolve the complaint within 60 days of the initiation of the Dispute Notice, you shall be entitled to seek relief as stipulated in this Arbitration Provision.

14.5 Arbitration Procedures

The party initiating arbitration shall do so with the ADR Systems (“ADR”) Chicago under ADR Commercial Arbitration Rules. If, and only if, the ADR declines for any reason to administer the arbitration or is otherwise unable to administer the arbitration for any reason, you agree that, alternatively, the arbitration will be administered by the Judicial Arbitration and Mediation Services (“JAMS”). The arbitration shall be conducted according to, and the location of the arbitration shall be determined in accordance with, the rules and policies of the administrator used, except to the extent the rules conflict with this Arbitration Provision or are prohibited by any countervailing law. You may obtain copies of the current rules, forms, and instructions for initiating an arbitration with ADR Systems by contacting ADR as follows: on the web at ADR Systems: Neutrals, Mediation, Arbitration | adrsystems.com or by writing ADR Systems, 20 North Clark, 29th Floor, Chicago, IL 60602. You may obtain copies of the current rules, forms, and instructions for initiating an arbitration with JAMS by contacting the JAMS as follows: on the web at JAMS: Mediation, Arbitration and ADR Services | jamsadr.com or by writing to JAMS Chicago Resolution Center, 71 S. Wacker Drive, Ste. 3090, Chicago, IL 60606. You may obtain copies of the current rules, forms, and instructions for initiating an arbitration with JAMS by contacting the JAMS as follows: on the web at JAMS: Mediation, Arbitration and ADR Services | jamsadr.com or by writing to JAMS Chicago Resolution Center, 71 S. Wacker Drive, Ste. 3090, Chicago, IL 60606.

14.6 Arbitration Fees

Each party will be responsible for its own initiation fees for arbitration, but if your entire Claim is for less than $1,000, we shall reimburse you for the filing fee upon written request for reimbursement with documentation of insufficient funds to pay the fee. In the event that you are able to demonstrate that the costs of arbitration would be prohibitive as compared to costs of litigation, we will pay as much of the fees and costs in connection with the arbitration as the arbitrator deems necessary in order to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation. If the mass arbitration fee schedule of the administrator applies, such fee schedule will take precedence over any other statement in these User Terms to the extent required by the administrator. We shall pay the administrator’s hearing fees for one full day of arbitration hearings. Fees for hearings that exceed one day will be paid by the party requesting the hearing, unless the administrator’s rules or applicable law require otherwise, or you request that we pay them and we agree to do so. Each party shall bear the fees and expenses for their respective attorneys, experts, and witnesses, and for preparation and presentation of evidence at the arbitration, except as otherwise required by law. If a statute gives you the right to recover any of these fees, these statutory rights shall apply in the arbitration notwithstanding anything to the contrary herein. Any arbitration award may be entered as a judgment and filed with the Clerk of the Circuit Court of Cook County, Illinois.

14.7 No Class Actions

YOU AND US EACH AGREE THAT NO ARBITRATION SHALL PROCEED ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS (INCLUDING AS PRIVATE ATTORNEY GENERAL ON BEHALF OF OTHERS), EVEN IF THE CLAIM OR CLAIMS THAT ARE THE SUBJECT OF THE ARBITRATION HAD PREVIOUSLY BEEN ASSERTED (OR COULD HAVE BEEN ASSERTED) IN A COURT AS CLASS, REPRESENTATIVE, OR COLLECTIVE ACTIONS IN A COURT.

The arbitrator will have the power to grant declaratory or injunctive relief, whether interim or final, only in favor of you individually and only to the extent necessary to provide relief warranted by your individual claim without affecting our other customers. Nothing in these User Terms will prevent you from seeking public injunctive relief separately from arbitration in court, and any such application will not be deemed incompatible with the agreement to arbitrate or as a waiver of the right to arbitrate your individual claims. You and we agree that any claims for damages and/or any relief other than public injunctive relief must be heard in arbitration first, with any claims seeking a remedy of public injunctive relief in court proceeding only after the arbitration of all arbitrable Claims, and any claims or portions of claims seeking a remedy of public injunctive relief will be stayed pending the outcome of the arbitration pursuant to Section 3 of the Federal Arbitration Act. If you file a lawsuit in court seeking public injunctive relief before meeting the preconditions of the Mandatory Informal Dispute Resolution process or the agreement to arbitrate, you will be waiving your right to seek damages from us or our affiliates relating to any Claims governed by these User Terms. Unless consented to in writing by all parties to the arbitration, no party to the arbitration may join, consolidate, or otherwise bring claims for or on behalf of two or more individuals or unrelated corporate entities in the same arbitration unless those persons are parties to a single transaction. In accordance with the applicable arbitration rules, or upon motion of one or more interested parties, and after providing all other interested parties an opportunity to be heard, the arbitrator, including any Process or Procedural Arbitrator, may, at their discretion, coordinate more than one arbitration proceeding initiated under this Arbitration Provision, in order to promote efficiency in discovery and to avoid inconsistent legal rulings. In the interest of clarity, any coordination under the preceding sentence will be limited only to currently-pending arbitrations initiated under this Arbitration Provision, and the arbitrator may not preside over any form of a representative or class proceeding. All parties will retain the right to request an individualized hearing. The Process or Procedural Arbitrator may, at their discretion, determine that any mass arbitration should proceed first by hearing and issuing decisions on a limited number of bellwether claimants followed by mediation of any remaining claimants before additional arbitration demands may be filed and, to facilitate the bellwether process, may enjoin the filing of additional arbitration demands or order that no such demands be accepted for filing pending completion of the bellwether hearings and mediation. If an order is issued enjoining the filing of additional arbitration demands or providing that such demands not be accepted for filing by the administrator, then the statutes of limitations applicable to the claims in the arbitration demands that cannot be filed as a result of that order shall be tolled while the order is pending, and the duration of the order shall be no longer than one year. Unless consented to in writing by all parties to the arbitration, an award in arbitration shall determine the rights and obligations of the named parties only, and only with respect to the claims in arbitration, and shall not (a) determine the rights, obligations, or interests of anyone other than a named party, or resolve any Claim of anyone other than a named party; nor (b) make an award for the benefit of, or against, anyone other than a named party. No administrator or arbitrator shall have the power or authority to waive, modify, or fail to enforce this Section 14.7, and any attempt to do so, whether by rule, policy, arbitration decision or otherwise, shall be invalid and unenforceable. Any challenge to the validity of the prohibition in this Section 14.7 from proceeding in arbitration on a class, representative or collective basis shall be determined exclusively by a court and not by the administrator or any arbitrator

14.8 Survival and Severability of Arbitration Provision.

This Arbitration Provision shall survive the termination of this Agreement. If any portion of this Arbitration Provision other than the prohibition on bringing class or collective actions in arbitration as set forth in Section 14.7 is deemed invalid or unenforceable, the remaining portions of this Arbitration Provision shall nevertheless remain valid and in force. If there is a final judicial determination that applicable law precludes enforcement of this Arbitration Provision’s limitations as to a particular claim for relief or particular term, then that claim (and only that claim) or that term (and only that term) must be severed from the Arbitration Provision and may be brought in court. If an arbitration is brought on a class, representative, or collective basis, and the limitations on such proceedings in Section 14.7 are finally adjudicated pursuant to the last sentence of Section 14.7 to be unenforceable, then no arbitration shall be had. In no event shall any invalidation be deemed to authorize an arbitrator to determine Claims or make awards beyond those authorized in this Arbitration Provision.

14.9 Judicial Forum for Claims

Except as otherwise required by applicable law, in the event that this Arbitration Provision is found not to apply to, or not be enforceable with respect to, you or your Claim, you and we agree that any judicial proceeding (other than small claims actions) will be brought in the federal or state courts of Cook County, Illinois, USA, and, if any judicial proceeding is brought elsewhere, it shall be transferred to a court located in Cook County, Illinois, USA. Both you and we consent to venue and personal jurisdiction there. To the extent permitted by applicable law, we both agree to waive our right to a jury trial.

14.10 WAIVER OF RIGHT TO LITIGATE

THE PARTIES ACKNOWLEDGE THAT THEY HAVE A RIGHT TO LITIGATE CLAIMS THROUGH A COURT BEFORE A JUDGE OR JURY, BUT WILL NOT HAVE THAT RIGHT IF ANY PARTY ELECTS ARBITRATION PURSUANT TO THIS ARBITRATION PROVISION. THE PARTIES HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THEIR RIGHTS TO LITIGATE SUCH CLAIMS IN A COURT BEFORE A JUDGE OR JURY UPON ELECTION OF ARBITRATION BY ANY PARTY.

Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Site or these User Terms must be filed or otherwise commenced within one year after such claim or cause of action arose, or else the claim shall be forever barred and irrevocably waived.

15. GENERAL

No joint venture, agency, partnership, or employment relationship is created by you and us through these User Terms or your use of the Site.

Our performance under these User Terms is subject to applicable laws and legal process. These User Terms do not limit our right to comply with law enforcement or governmental requests related to your use of the Site.

A party’s failure to act with respect to any right or obligation under these User Terms will not be construed as a waiver of that right or obligation. If any part of these User Terms is found to be invalid or unenforceable, it will be replaced by a valid provision that closely reflects its intent, and the remaining provisions will remain in effect.

These User Terms constitute the entire agreement between you and us regarding the Site, replacing all prior communications and proposals. A printed version of these User Terms or any electronic notice will be admissible in legal proceedings just like other business documents.

Fictitious names of companies, products, people, characters, and/or data mentioned on the Site are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

There are no third-party beneficiaries to these User Terms.

These User Terms, and any rights or obligations hereunder, are not assignable, transferable or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction. Any attempted assignment by you shall violate these User Terms and be void. We may translate these User Terms into other languages for your convenience. Nevertheless, the English version governs your relationship with us, and any inconsistencies among the different versions will be resolved in favor of the English version available here.

We reserve the right to modify or update these User Terms at our sole discretion, at any time, for any or no reason, and without notice or liability.

Our failure to act with respect to a breach of these User Terms will not constitute a waiver and does not waive our right to act with respect to subsequent or similar breaches. If any of these User Terms shall be deemed invalid, void, or for any reason unenforceable under applicable law, then that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or provision of these User Terms.

16. CONTACT US

For answers to your questions or ways to contact us, reach us at help@g2digitalmarkets.com or you can write to us at:

G2.com, Inc.

Attention: Legal Department

100 S. Wacker Drive, Suite 600

Chicago, IL 60606

Policy Last Updated: May 2026