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Pulseway
5
228
4
69
3
10
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote monitoring and management platform for IT
Table of Contents
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Pulseway - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Pulseway overview
Based on 310 verified user reviews
What is Pulseway?
Pulseway is an IT management program offering key features such as patch management and remote access/control, among others.
Who uses Pulseway?
By industry, Pulseway reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited is IT management (59% of reviewers).
What do users say about Pulseway pricing?
Most users consider Pulseway to offer strong value for money, and they highlight its affordable, flexible pricing. Reviewers appreciate the lack of long-term contracts, but some users report add-ons and scaling can become expensive.
Starting price
Alternatives
with better value for money
Pros & Cons
Script Automation
Remote Monitoring
Bugs and Issues
Alert Notifications
Remote Access
Recurring bugs and reliability concerns
Pulseway’s user interface
Pulseway pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Pulseway?
Pulseway is an IT management program offering key features such as patch management and remote access/control, among others.
Select to learn more
Who uses Pulseway?
Based on 310 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Pulseway's key features
GetApp's analysis of 50 verified user reviews collected between July 2021 and October 2024 identifies Pulseway's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Pulseway's Patch Management capabilities for managing Windows and third-party updates, especially for security-critical areas like browsers and email. They find it valuable for keeping remote machines up to date without needing a WSUS server. Users report that the setup is effortless and powerful, though they mention the need for more control over specifics and custom titles. They highlight the improved reporting and the importance of third-party patching, despite some occasional issues and the lack of Linux support. Of the 21 Pulseway users who gave detailed accounts of their use of Patch Management, 90% rated this feature as important or highly important.
Frank S.
IT Administrator
James N.
IT Manager
Thomas E.
IT Technician
Andrew M.
Director
Users report that Pulseway's Remote Access/Control allows them to support users and work on servers from anywhere in the world. They find it easy to connect and appreciate capabilities like file transfer and chat. Reviewers indicate it has replaced other remote desktop tools and serves as a reliable backup. They mention the need for a more modern UI and web-based control. Some users experience lagging connections and feel it needs improvement, but overall, they find it functional and essential for their support needs. Of the 20 Pulseway users who gave detailed accounts of their use of Remote Access/Control, 85% rated this feature as important or highly important.
All Pulseway features
Features rating:
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Pulseway pricing
Pricing plans
Pricing details:
User opinions about Pulseway price and value
Value for money rating:
Of 43 reviews that provide robust commentary on Pulseway's price and value, mention it in a positive light.
Most users consider Pulseway to offer strong value for money, highlighting its affordable and flexible pricing, especially compared to larger competitors. They indicate that Pulseway provides a robust feature set and essential tools at a lower cost, making it accessible for small and medium-sized businesses and MSPs. Reviewers appreciate the absence of long-term contracts and minimums, as well as the availability of a free solution with limited use. Some users report that add-ons and scaling for larger environments can become expensive, and a few feel certain features are lacking for the price.
, and
Pulseway integrations (10)
Integrations rated by users
We looked at 310 user reviews to identify which products are mentioned as Pulseway integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“all network products are automatically documented in IT Glue from Auik”
Hemin K.
Network Engineer
Integration rating: 4.5 (2)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 5.0 (2)
“Don't really use it a lot.”
Robert M.
Network Engineer
Integration rating: 5.0 (1)
Pulseway customer support
What do users say about Pulseway customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Pulseway customer support.
Widespread user sentiment highlights Pulseway's support team as responsive, knowledgeable, and eager to resolve issues quickly.
A significant portion of users value the helpful onboarding, training, and proactive check-ins provided by support staff.
Common user feedback notes that support is accessible through multiple channels, with fast replies and personalized assistance.
A large number of users appreciate that support staff offer valuable guidance and consulting to help maximize product use.
Support options
Training options
To see what individual users say about Pulseway's customer support, check out the review snippets below.
“Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.”
Jubaire S.
CTO
“The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.”
Adam H.
Help Desk Manager
Pulseway FAQs
Pulseway is a comprehensive remote monitoring and management software platform designed to provide IT professionals with centralized control over distributed infrastructure. The solution enables organizations to monitor, manage and troubleshoot workstations, servers and network devices from any location through a unified interface. The platform serves managed service providers, internal IT departments and educational institutions that require remote management capabilities across heterogeneous environments. The monitoring framework delivers real-time visibility into performance metrics such as CPU utilization, memory consumption, disk usage and application status across all managed endpoints. Customizable dashboards display critical system data and threshold-based alerts can be configured for specific events or performance indicators. The platform supports SNMP monitoring for network device oversight and provides mobile access for administrators on iOS and Android devices. Remote control functionality includes remote desktop sessions with multi-screen support, secure file transfers and session recording for auditing and training purposes. Automation capabilities combine AI-driven auto-remediation and a scripting engine that resolves detected issues autonomously and allows administrators to create custom scripts for routine tasks. The patch management module schedules and deploys operating system updates for Windows and macOS platforms and manages third-party application updates with approval workflows. Asset management features include hardware and software inventory tracking, license compliance monitoring and detailed reporting. Security tools encompass antivirus integration, threat detection, ransomware protection and policy enforcement across managed devices. Backup and recovery functions facilitate data backup scheduling and system restoration for business continuity. Integration options include connectors for professional services automation tools, ticketing systems, communication platforms and incident management solutions. API access enables custom integrations with existing business systems. The cloud-based architecture supports multi-tenancy and multi-site management with role-based access control to assign granular permissions. The reporting and analytics engine generates custom reports, analyzes performance trends and exports data in multiple formats. Technical support is available around the clock and comprehensive documentation and training resources support onboarding and skill development.
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