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Criteria
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Better talent begins with better insights.
Table of Contents
Criteria - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Criteria overview
What is Criteria?
Criteria helps business leaders make smarter, faster, and more objective hiring decisions by providing a comprehensive talent success platform that reduces bias, improves hiring efficiency, and enhances workforce performance. With a suite of science-backed assessments, structured interviews, and AI-driven talent development tools, Criteria empowers organizations to build high-performing teams while addressing key hiring challenges such as high turnover, inefficient screening processes, and inconsistent hiring outcomes.
At the core of Criteria’s platform is its Assess suite, which includes cognitive aptitude, personality, emotional intelligence, risk, and skills assessments. These tools help businesses identify candidates with the right abilities, work styles, and competencies to succeed in their roles. By leveraging these assessments, companies can reduce turnover, improve job performance, and ensure a fair, data-driven hiring process. Organizations across industries, from healthcare to technology, have seen measurable improvements—Signpost reduced turnover by 70%, while painPRO cut time-to-hire by 94%, saving thousands in hiring costs.
Criteria’s Interview solutions further streamline hiring by offering structured interviews and video interviewing tools. With one-way and live video interviews, hiring teams can evaluate candidates more efficiently, reduce scheduling delays, and ensure a consistent, unbiased interview process. Structured interviews provide job-specific behavioral and situational questions, helping businesses make more predictive and legally defensible hiring decisions.
Beyond hiring, Criteria supports employee engagement and development through Develop™ by Criteria, which includes TEAMscan and Coach Bo. TEAMscan provides insights into team dynamics, communication styles, and collaboration tendencies, helping managers build stronger, more cohesive teams. Coach Bo, an AI-powered workplace coach, delivers personalized coaching and skill development recommendations, ensuring employees continue to grow and succeed in their roles.
Criteria’s platform is designed for businesses of all sizes and industries, offering seamless ATS integrations, automated workflows, and advanced reporting tools to optimize hiring and talent management. With a 96% customer satisfaction rate and recognition for Best Ease of Use, Best Value, and Best Customer Support (Gartner Digital Market Report), Criteria is a trusted partner for organizations looking to hire smarter, reduce bias, and drive better business outcomes.
Key benefits of using Criteria
By leveraging validated pre-employment assessments, structured interviews, and automation tools, organizations can make faster, more objective hiring decisions that lead to higher productivity, lower turnover, and stronger team performance.
With a focus on evidence-based talent selection, Criteria helps companies identify candidates who are not only qualified but also aligned with their organization’s culture and long-term goals.
One of the biggest challenges business leaders face is linking talent decisions to key business metrics such as revenue, productivity, and retention.
Criteria’s Talent Success platform strengthens the "talent signal" by providing predictive insights that help organizations hire and develop employees who will have the greatest impact on performance. Companies using Criteria have seen significant improvements, such as painPRO reducing time-to-hire by 94% and Signpost lowering turnover by 70%, demonstrating the platform’s ability to drive real business results.
Additionally, Criteria’s tools help businesses reduce bias and improve diversity by shifting the focus from resumes to skills, competencies, and potential. This approach not only creates a fairer hiring process but also leads to more engaged, high-performing teams. With seamless ATS integrations, structured interviews, and AI-powered coaching tools like Develop™, Criteria supports organizations throughout the entire employee lifecycle—from hiring to onboarding and internal mobility. By adopting Criteria’s solutions, business leaders can optimize their workforce, enhance decision-making, and achieve long-term success in an increasingly competitive talent landscape.
Starting price
Alternatives
Criteria’s user interface
Criteria pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about Criteria?
Users say Criteria streamlines the hiring process by offering customizable assessments, objective data, and integration with existing workflows, helping them identify top candidates and save time. They find the platform's variety of personality, cognitive, and skills tests valuable for matching candidates to roles and improving retention, though some want more flexibility in test customization and reporting.
Reviewers indicate the software is user-friendly, with an intuitive interface and easy setup, and they consistently praise responsive customer support. Some mention the pricing may be high for smaller companies, and a few find interpreting certain results or navigating menus occasionally challenging.
Select to learn more
Who uses Criteria?
Based on 185 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Criteria's key features
Most critical features, based on insights from Criteria users:
All Criteria features
Features rating:
Criteria awards
Criteria alternatives
Criteria
Starting from
No pricing info
ZipRecruiter
Starting from
No pricing info
ApplicantStack
Starting from
29
Per month
Crelate
Starting from
119
Per month
Criteria pricing
Pricing plans
Pricing details:
Professional
No pricing info
Features included:
- Unlimited Testing
- Candidate Management
- Resume Extractor
- Reports
- ATS Integrations
- SSO
- MFA
Professional+
No pricing info
Features included:
- candidate management
- Resume Extractor
- Reports
- ATS Integrations
- SSO
- MFA
- Live Video Interviewing
- Video Interviewing
Talent Success Suite
No pricing info
Features included:
- Assessments
- Candidate Management
- Resume Extractor
- ATS Integrations
- SSO
- MFA
- Video Interviewing
- Live Video Interviewing
- Develop: Build happy, high-performing teams and impactful leaders
User opinions about Criteria price and value
Value for money rating:
To see what individual users think of Criteria's price and value, check out the review snippets below.
Heather G.
COO
Sharon K.
Business Performance Consultant
Criteria integrations (53)
Integrations rated by users
We looked at 185 user reviews to identify which products are mentioned as Criteria integrations and how users feel about them.
Integration rating: 4.0 (1)
“This is key to ensure that our Recruiters are living out of Greenhouse and not going back and forth between systems ”
Tessa D.
Senior Talent Operations Specialist
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Criteria customer support
What do users say about Criteria customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of Criteria customer support.
The majority of users highlight fast, responsive, and knowledgeable customer support that addresses issues quickly.
Frequently reported by users, support representatives are proactive, offering regular check-ins and clear communication.
A significant portion of users appreciate the willingness of support to provide training and make adjustments to meet customer needs.
Widespread user sentiment notes the availability of self-service options and digital resources for off-hours assistance.
Support options
Training options
To see what individual users say about Criteria's customer support, check out the review snippets below.
“The customer service representative helps us in a timely manner in times we need support in adding a new entry.”
Aileen I.
HR/Admin
“They recently rolled out a new platform and there were a few technical issues that were quickly addressed (so that's not actually a problem, but another nod to their support and responsiveness).”
Lindsey B.
Senior Manager, Recruiting
“I am having some issues with using it, but my customer support person, Jessica, has been amazing helping me through it.”
Amy L.
Manager of Finance and Administration
Criteria FAQs
Criteria has the following pricing plans:
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Criteria?
Criteria has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Criteria support?
Criteria supports the following languages:
Arabic, Chinese (Simplified), Croatian, Czech, Dutch, English, French, German, Hindi, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Criteria offer an API?
No, Criteria does not have an API available.
Q. What other apps does Criteria integrate with?
Criteria integrates with the following applications:
UKG Ready, Spark Hire, Zoho Recruit, Trakstar Perform, Teamtailor, Humanforce, Bullhorn ATS & CRM, Breezy, iCIMS Hire, Dayforce HCM, Lever, SmartRecruiters, Ashby, ApplicantStack, Jobvite, Deltek Ajera, ADP Workforce Now, KeldairHR, AdParlor, ClearCompany, SAP SuccessFactors HCM, Cornerstone, HiringThing, PCRecruiter, Oleeo, BambooHR, Mitratech TalentReef, Paychex Flex, myStaffingPro, ExactHire, Trakstar Hire, Paylocity, AcquireTM, Hirebridge, Rival Perform, PeopleInsight, Carerix, JazzHR, Workday HCM, Oracle Taleo Cloud, Workable, Springboard, ZipRecruiter, Greenhouse, PageUp, VidCruiter, isolved Talent Acquisition, Radancy, JobAdder
Q. What level of support does Criteria offer?
Criteria offers the following support options:
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep)
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