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Guusto
5
3.2K
4
183
3
8
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1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Employee recognition software and rewards platform
Table of Contents
Guusto - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Guusto overview

Based on 3466 verified user reviews
What is Guusto?
Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.
Who uses Guusto?
Reviews for Guusto come from a wide variety of industries, including insurance (13% of reviewers), financial services (9%), and hospital & health care (6%). The most frequent use case for Guusto cited by reviewers is employee recognition (91% of reviewers).
What do users say about Guusto pricing?
Most reviewers indicate Guusto delivers strong value for money, citing transparent pricing, low setup costs, and returned unclaimed funds. Some reviewers feel costs rise for larger teams, and they mention limited free features and regional restrictions.
Starting price
per month
Pros & Cons
Gift Cards
Pricing
Rewards
Cumbersome account and login process
Guusto’s user interface
Guusto pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.9
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about Guusto?
Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.
Select to learn more
Who uses Guusto?
Based on 3,466 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Guusto's key features
GetApp's analysis of 563 verified user reviews collected between July 2021 and October 2024 identifies Guusto's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Guusto's Employee Reward Programs for their flexibility and variety of gift card options. They highlight the ease of redeeming rewards and the ability to combine gift cards. Users report that this program allows employees to feel appreciated and recognized, which boosts morale and engagement. They find it particularly valuable for remote employees and appreciate the centralized, user-friendly interface. Reviewers also mention the positive impact on employee motivation and retention. Of the 265 Guusto users who gave detailed accounts of their use of Employee Reward Programs, 98% rated this feature as important or highly important.
Reviewers highlight Guusto's extensive Rewards Catalog, noting the wide range of vendors and options available. They appreciate the flexibility it offers, allowing recipients to choose rewards that suit their preferences. Users report that the variety of choices enhances the feeling of appreciation and ensures that everyone can find something they like. They also mention the importance of having options for different locations, including smaller cities and remote areas. Of the 236 Guusto users who gave detailed accounts of their use of Rewards Catalog, 95% rated this feature as important or highly important.
Reviewers indicate that Guusto's Manager-to-Employee Recognition capabilities are effective in boosting morale and productivity. They appreciate the immediate and visible recognition, which can be shared company-wide. Users report that this capability is particularly useful for remote employees and helps build stronger relationships between managers and their teams. They find it motivating to receive personalized notes from management and value the ease of use and quick delivery of rewards. Of the 216 Guusto users who gave detailed accounts of their use of Manager-to-Employee Recognition, 94% rated this feature as important or highly important.
Users report that Guusto's eCards are a convenient and eco-friendly way to recognize employees. They appreciate the immediate delivery and the ability to redeem eCards at a wide range of merchants. Reviewers highlight the flexibility of splitting or combining gift cards and the convenience of managing rewards digitally. They find this capability particularly valuable for remote teams and appreciate the customizable options for personalizing eCards. Of the 213 Guusto users who gave detailed accounts of their use of eCards, 92% rated this feature as important or highly important.
Reviewers appreciate Guusto's Recognition Tracking capabilities for providing transparency and accountability. They highlight the ability to track sent and received rewards, which helps in performance reviews and planning future initiatives. Users report that this capability allows them to see their progress and feel motivated by their achievements. They also mention the importance of having a record of recognitions for both employees and managers. Of the 125 Guusto users who gave detailed accounts of their use of Recognition Tracking, 81% rated this feature as important or highly important.
Reviewers find Guusto's Peer-to-Peer Recognition capabilities valuable for fostering a positive work environment. They appreciate the ability to publicly recognize colleagues and build a supportive team culture. Users report that this capability boosts morale and encourages collaboration. They highlight the ease of sending and receiving recognitions and the positive impact on employee engagement and motivation. Some users mention that it is not as frequently used as manager-to-employee recognition but still find it beneficial. Of the 138 Guusto users who gave detailed accounts of their use of Peer-to-Peer Recognition, 78% rated this feature as important or highly important.
All Guusto features
Features rating:
Guusto alternatives
Guusto pricing
Pricing plans
Pricing details:
User opinions about Guusto price and value
Value for money rating:
To see what individual users think of Guusto's price and value, check out the review snippets below.
Diana R.
Job Search and Retention Specialist
HARRY Z.
Senior statistical programmer
Guusto integrations (21)
Integrations rated by users
We looked at 3,466 user reviews to identify which products are mentioned as Guusto integrations and how users feel about them.
Integration rating: 4.7 (14)
Integration rating: 5.0 (4)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“It makes it easy to schedule events with other Gmail users.”
Rylie P.
Communications Coordinator
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“for ical use CALENDAR”
Dianne H.
Owner
Guusto customer support
What do users say about Guusto customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Guusto customer support.
Widely noted by reviewers, Guusto customer support is highly responsive and resolves issues quickly, often within an hour.
A significant portion of users appreciate the ease of contacting support, with prompt reassignment if the main contact is unavailable.
Frequently reported by users, the support team provides clear, personalized guidance for navigating the platform and solving problems.
Common user feedback highlights the professionalism and friendliness of customer service, making transitions and troubleshooting seamless.
Support options
Training options
To see what individual users say about Guusto's customer support, check out the review snippets below.
“The customer support is responsive, and the dashboard gives great insights into usage and impact.”
Nyasha B.
Account Receivable
“Guusto is super user-friendly - the website is easy to navigate, and if I ever come across any issues, the customer service team usually responds back to my emails within an hour or less.”
Sophia M.
Employee Engagement Coordinator
Guusto FAQs
Guusto is an employee recognition software and rewards platform designed to help HR and operations leaders create recognition programs that engage employees across all levels of an organization. The platform streamlines rewards, automates milestone celebrations, empowers managers with dedicated budgets, and facilitates peer-to-peer recognition programs. Unlike traditional recognition tools that primarily serve office employees, Guusto has been specifically developed to include frontline workers in industries such as healthcare, retail, hospitality, manufacturing, and financial services through multiple delivery methods including web, mobile app, QR codes, SMS, TV display, and print options. The platform offers a flexible rewards system that moves beyond conventional plaques and pins, allowing recipients to choose from hundreds of different gift cards from around the world, branded company merchandise, charity donations, and custom rewards. Guusto implements a non-points-based system, eliminating the need to create accounts or pay for all employees to launch a program. Organizations can begin with a single-user account sending unlimited rewards, then progress to automating milestones and providing managers with budgets before eventually implementing a full peer-to-peer recognition program. The system features powerful budget controls that enable multiple programs to run in parallel with different budgets and administrators, while setting spending limits for shared cost centers. Guusto incorporates social impact into its core functionality through a partnership with the One Drop Foundation, donating one day of access to clean water for every gift sent through the platform. The system is designed to maximize recognition budgets by charging subscription fees only for users who can send recognition, such as managers, with no setup fees, hidden markups, or shipping costs. Unclaimed gifts are credited back to the organization, ensuring that the full value of recognition spending reaches employees. The platform also offers comprehensive analytics and reporting capabilities to track program effectiveness and measure the impact of recognition initiatives on employee engagement and retention.
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