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Guusto Logo

Employee recognition software and rewards platform

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Table of Contents

Guusto - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Guusto overview

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Based on 3466 verified user reviews

What is Guusto?

Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.

Who uses Guusto?

Reviews for Guusto come from a wide variety of industries, including insurance (13% of reviewers), financial services (9%), and hospital & health care (6%). The most frequent use case for Guusto cited by reviewers is employee recognition (91% of reviewers).

What do users say about Guusto pricing?

Most reviewers indicate Guusto delivers strong value for money, citing transparent pricing, low setup costs, and returned unclaimed funds. Some reviewers feel costs rise for larger teams, and they mention limited free features and regional restrictions.

Starting price

4.8per user /
per month
view pricing plans
try for free

Pros & Cons

Gift Cards

Pricing

Rewards

Cumbersome account and login process

Guusto’s user interface

Ease of use rating:

Guusto pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(191)
5(3,273)

What do users say about Guusto?

Guusto is an employee recognition program with key features that include employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, peer-to-peer recognition, and more.

Select to learn more


Who uses Guusto?

Based on 3,466 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Automotive
Health, Wellness and Fitness
Financial Services
Insurance
Others

Use cases

Employee Recognition
Customer Loyalty

Guusto's key features

GetApp's analysis of 563 verified user reviews collected between July 2021 and October 2024 identifies Guusto's most critical features and summarizes user sentiment about those features.

Employee reward programs

Reviewers appreciate Guusto's Employee Reward Programs for their flexibility and variety of gift card options. They highlight the ease of redeeming rewards and the ability to combine gift cards. Users report that this program allows employees to feel appreciated and recognized, which boosts morale and engagement. They find it particularly valuable for remote employees and appreciate the centralized, user-friendly interface. Reviewers also mention the positive impact on employee motivation and retention. Of the 265 Guusto users who gave detailed accounts of their use of Employee Reward Programs, 98% rated this feature as important or highly important.


Rewards catalog

Reviewers highlight Guusto's extensive Rewards Catalog, noting the wide range of vendors and options available. They appreciate the flexibility it offers, allowing recipients to choose rewards that suit their preferences. Users report that the variety of choices enhances the feeling of appreciation and ensures that everyone can find something they like. They also mention the importance of having options for different locations, including smaller cities and remote areas. Of the 236 Guusto users who gave detailed accounts of their use of Rewards Catalog, 95% rated this feature as important or highly important.


Manager-to-Employee recognition

Reviewers indicate that Guusto's Manager-to-Employee Recognition capabilities are effective in boosting morale and productivity. They appreciate the immediate and visible recognition, which can be shared company-wide. Users report that this capability is particularly useful for remote employees and helps build stronger relationships between managers and their teams. They find it motivating to receive personalized notes from management and value the ease of use and quick delivery of rewards. Of the 216 Guusto users who gave detailed accounts of their use of Manager-to-Employee Recognition, 94% rated this feature as important or highly important.


eCards

Users report that Guusto's eCards are a convenient and eco-friendly way to recognize employees. They appreciate the immediate delivery and the ability to redeem eCards at a wide range of merchants. Reviewers highlight the flexibility of splitting or combining gift cards and the convenience of managing rewards digitally. They find this capability particularly valuable for remote teams and appreciate the customizable options for personalizing eCards. Of the 213 Guusto users who gave detailed accounts of their use of eCards, 92% rated this feature as important or highly important.


Recognition tracking

Reviewers appreciate Guusto's Recognition Tracking capabilities for providing transparency and accountability. They highlight the ability to track sent and received rewards, which helps in performance reviews and planning future initiatives. Users report that this capability allows them to see their progress and feel motivated by their achievements. They also mention the importance of having a record of recognitions for both employees and managers. Of the 125 Guusto users who gave detailed accounts of their use of Recognition Tracking, 81% rated this feature as important or highly important.


Peer-to-Peer recognition

Reviewers find Guusto's Peer-to-Peer Recognition capabilities valuable for fostering a positive work environment. They appreciate the ability to publicly recognize colleagues and build a supportive team culture. Users report that this capability boosts morale and encourages collaboration. They highlight the ease of sending and receiving recognitions and the positive impact on employee engagement and motivation. Some users mention that it is not as frequently used as manager-to-employee recognition but still find it beneficial. Of the 138 Guusto users who gave detailed accounts of their use of Peer-to-Peer Recognition, 78% rated this feature as important or highly important.


All Guusto features

Features rating:

Activity dashboard
AI/Machine learning
Alerts/Notifications
API
Awards management
Budget control
Chat/Messaging
Commenting/Notes
Customer activity tracking
Customer history
Customer profiles
Customizable branding
Customizable dashboard
Customizable reports
Customizable templates
Gamification
Gift card management
Goal management
Leaderboards
Loyalty cards
Loyalty program
Member portal
Mobile access
Multi-Language
Nominations
Performance metrics
Process/Workflow automation
Referral tracking
Reminders
Reporting/Analytics
Rewards management
Single sign on
Social recognition
Third-Party integrations

Guusto alternatives

Guusto logo
visit website

Starting from

4.8

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Achievers logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Workhuman logo
visit website

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Guusto pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Lite

150

Per month

Features included:

  • Send Rewards (Email, SMS)
  • Offline Print and QR Codes
  • 100+ Merchant Options
  • Mobile App
  • Multiple Languages
  • Automate Milestones and Birthdays
  • Bulk Rewards
  • Schedule Rewards
  • Prepaid Mastercard
  • Cancel Unclaimed Rewards
  • Automate Claim Periods
  • Custom Branding
  • Reports and Analytics
  • Non-Monetary Recognition

Essential

4.8

/user

Per month

Features included:

  • Up to 5 workspaces
  • HRIS integrations
  • Real-Time Social Feeds
  • Leaderboards
  • Automate Random Draws
  • Route to Manager for Delivery
  • Charity Donation
  • Manager Insights - Direct
  • Amazon Gift Cards

Premium

6

/user

Per month

Features included:

  • Single sign-on (SSO)
  • Unlimited Workspaces
  • Microsoft Teams Integration
  • Sharepoint Integration
  • TV / Kiosk Display
  • Global Rewards
  • Custom Reports
  • Dedicated Account Manager
  • Outlook Integration
  • Budget Automation
  • Approvals
  • Manager Insights - Indirect
  • Custom Data Fields
  • Custom Rewards
  • Swag Program
  • Custom Report Automation
  • Enhanced Budget Controls
  • API

User opinions about Guusto price and value

Value for money rating:

To see what individual users think of Guusto's price and value, check out the review snippets below.

“It prompts you to advise where you live, it offers you a wide array of choices, it keeps track of your gift cards if used, or new, it has a chatbox in case you get stuck and if required, their response to your inquiry is fast!”
DR

Diana R.

Job Search and Retention Specialist

“Flexibility and Variety: The platform offers a vast selection of global merchant gift cards and flexible redemption options, allowing recipients to choose rewards they genuinely want.”
HZ

HARRY Z.

Senior statistical programmer

Guusto integrations (21)

Integrations rated by users

We looked at 3,466 user reviews to identify which products are mentioned as Guusto integrations and how users feel about them.

Integration rating: 4.7 (14)

Slack logo
Slack

Integration rating: 5.0 (4)

We use this to tag people and notify them of tasks.

AF

Amadna F.

Head of Quality

Integration rating: 4.0 (1)

Gmail logo
Gmail

Integration rating: 5.0 (1)

It makes it easy to schedule events with other Gmail users.

RP

Rylie P.

Communications Coordinator

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

for ical use CALENDAR

DH

Dianne H.

Owner

Guusto customer support

What do users say about Guusto customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Guusto customer support.

Widely noted by reviewers, Guusto customer support is highly responsive and resolves issues quickly, often within an hour.

A significant portion of users appreciate the ease of contacting support, with prompt reassignment if the main contact is unavailable.

Frequently reported by users, the support team provides clear, personalized guidance for navigating the platform and solving problems.

Common user feedback highlights the professionalism and friendliness of customer service, making transitions and troubleshooting seamless.

Support options

Email/help desk
Chat
Knowledge base
Faqs/forum

Training options

Webinars
Videos
Documentation
Live online

To see what individual users say about Guusto's customer support, check out the review snippets below.

“The customer support is responsive, and the dashboard gives great insights into usage and impact.”

NB

Nyasha B.

Account Receivable

“Guusto is super user-friendly - the website is easy to navigate, and if I ever come across any issues, the customer service team usually responds back to my emails within an hour or less.”

SM

Sophia M.

Employee Engagement Coordinator

Guusto FAQs

Q. What is Guusto used for?

Guusto is an employee recognition software and rewards platform designed to help HR and operations leaders create recognition programs that engage employees across all levels of an organization. The platform streamlines rewards, automates milestone celebrations, empowers managers with dedicated budgets, and facilitates peer-to-peer recognition programs. Unlike traditional recognition tools that primarily serve office employees, Guusto has been specifically developed to include frontline workers in industries such as healthcare, retail, hospitality, manufacturing, and financial services through multiple delivery methods including web, mobile app, QR codes, SMS, TV display, and print options. The platform offers a flexible rewards system that moves beyond conventional plaques and pins, allowing recipients to choose from hundreds of different gift cards from around the world, branded company merchandise, charity donations, and custom rewards. Guusto implements a non-points-based system, eliminating the need to create accounts or pay for all employees to launch a program. Organizations can begin with a single-user account sending unlimited rewards, then progress to automating milestones and providing managers with budgets before eventually implementing a full peer-to-peer recognition program. The system features powerful budget controls that enable multiple programs to run in parallel with different budgets and administrators, while setting spending limits for shared cost centers. Guusto incorporates social impact into its core functionality through a partnership with the One Drop Foundation, donating one day of access to clean water for every gift sent through the platform. The system is designed to maximize recognition budgets by charging subscription fees only for users who can send recognition, such as managers, with no setup fees, hidden markups, or shipping costs. Unclaimed gifts are credited back to the organization, ensuring that the full value of recognition spending reaches employees. The platform also offers comprehensive analytics and reporting capabilities to track program effectiveness and measure the impact of recognition initiatives on employee engagement and retention.

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