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Civic 365
Cloud-based civic engagement software within Microsoft 365
Table of Contents
Civic 365 - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Civic 365 overview
What is Civic 365?
Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests, track interactions, and deliver faster, more efficient services.
With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates seamlessly with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations, better insights, and improved service delivery.
Key Features of Civic 365
➡️AI-Powered Ticket Routing
➡️Automatic Replies
➡️Easy Request Tracking
➡️Custom Forms
➡️Centralized Dashboard
➡️Split and Merge Requests
➡️Self-Service Portal
➡️Request Age Tracking
➡️Survey Feedback
➡️Role-Based Access
➡️Mobile-Friendly
➡️Reporting & Analytics
➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
To know more similar products, visit apps365.com
Civic 365’s user interface
Civic 365 reviews
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Civic 365's key features
Most critical features, based on insights from Civic 365 users:
All Civic 365 features
Civic 365 alternatives
Civic 365
Starting from
11.99
Per month
Starting from
No pricing info
NEOGOV
Starting from
No pricing info
Trimble Cityworks
Starting from
1995
One-time payment
Civic 365 pricing
Value for money rating:
Starting from
11.99
Per month
Flat Rate
User opinions about Civic 365 price and value
Value for money rating:
Civic 365 integrations (17)
Top integrations
Civic 365 support options
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