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Text
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered support that turns every chat into revenue.
Table of Contents
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Text - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Text overview
What is Text?
Text is customer service software where AI agents don't just answer questions. They understand who they're talking to, what that person needs, and what to do about it. Set it up in minutes.
AI agents handle the repetitive work end-to-end, from order status and returns to FAQs and product specs, all trained on your own knowledge base. Text customers see a 74% resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation.
Sales starts in support. Every conversation carries intent: a checkout hesitation, a pricing page visit, a product comparison. Text gives the AI the tools to act on it. It recognizes sales intent, runs qualification flows inside the chat, collects contact details, and books demos without a human stepping in. By the time your sales team picks up the conversation, the lead is warm and the context is already there.
Custom skills are what make this possible. Describe what you want the AI to do in plain language, whether that's qualifying leads, filtering spam, offering discounts, or routing VIPs, and it executes. No code, no engineering backlogs. One team built their most effective skill in thirty seconds with a single sentence.
When no one's online, the AI keeps working. By morning, your team has warm leads with full context waiting. During business hours, it triages by intent and routes high-value conversations instantly. Transfers come with customer details and a summary of what was discussed, so agents never start from scratch.
Channels and integrations:
One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more.
Trust and pricing:
- AI resolutions included at every tier
- 14-day free trial, no credit card required
- Trusted by 35,000+ companies
- SOC 2 audited, GDPR and CCPA compliant, PCI DSS certified
Text’s user interface
Text reviews
Overall rating
4.8
/5
15
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.80/10
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Who uses Text?
Based on 15 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Text's key features
Most critical features, based on insights from Text users:
All Text features
Features rating:
Text alternatives
Text
Starting from
25
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Text pricing
Pricing plans
Pricing details:
User opinions about Text price and value
Value for money rating:
Text integrations (23)
Integrations rated by users
We looked at 15 user reviews to identify which products are mentioned as Text integrations and how users feel about them.
Text support options
Typical customers
Platforms supported
Support options
Training options