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HaloITSM
5
30
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM solution for managing incidents & assets
Table of Contents
Is this product right for your business?
Find out with a
HaloITSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
HaloITSM overview
What is HaloITSM?
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
HaloITSM’s user interface
HaloITSM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about HaloITSM?
Integrations have also been straightforward.
Select to learn more
Who uses HaloITSM?
Based on 44 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
HaloITSM's key features
Most critical features, based on insights from HaloITSM users:
All HaloITSM features
Features rating:
HaloITSM alternatives
HaloITSM
Starting from
45
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Milvus
Starting from
25
/user
Per month
HaloITSM pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Artificial Intelligence
- Auto-Asset Discovery
- Change Control
- Configuration Management
- Contract Management
- Dashboard
- Incident Management
- Inventory Management
- Knowledge Base
- Mobile App
- Problem Management
- Release Management
- Self-Service Portal
- Service Catalog
- Service Desk
- SLA Management
- Tasks Management
- Third-Party Integrations
User opinions about HaloITSM price and value
Value for money rating:
To see what individual users think of HaloITSM's price and value, check out the review snippets below.
Patrick S.
IT Manager
Dom B.
Support Manager
HaloITSM integrations (42)
Integrations rated by users
We looked at 44 user reviews to identify which products are mentioned as HaloITSM integrations and how users feel about them.
Integration rating: 4.8 (4)
Integration rating: 4.0 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Integration rating: 5.0 (2)
HaloITSM support options
Typical customers
Platforms supported
Support options
Training options