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SysAid
5
330
4
143
3
27
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
Table of Contents
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SysAid - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SysAid overview
Based on 512 verified user reviews
What is SysAid?
Reviews for SysAid come from a wide variety of industries, including information technology and services (15% of reviewers), hospital & health care (8%), and financial services (6%). The most frequent use case for SysAid cited by reviewers is help desk (65% of reviewers).
What do users say about SysAid pricing?
Reviewers appreciate SysAid’s affordability for small and medium businesses, and they indicate the basic package offers full functionality. Some users report add-ons and extra licenses are costly, and some reviewers feel unclear licensing and limited free options are drawbacks.
What are the most popular integrations for SysAid?
The SysAid integration most frequently cited by reviewers is Microsoft Teams, a meeting product rated 4.7 out of 5 for its integration with SysAid.
Starting price
Pros & Cons
Ticket Management
Customer Support
Customization
User Interface
Recurring bugs and technical issues
SysAid’s user interface
SysAid pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about SysAid?
Reviews for SysAid come from a wide variety of industries, including information technology and services (15% of reviewers), hospital & health care (8%), and financial services (6%). The most frequent use case for SysAid cited by reviewers is help desk (65% of reviewers).
Select to learn more
Who uses SysAid?
Based on 512 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SysAid's key features
Most critical features, based on insights from SysAid users:
All SysAid features
Features rating:
SysAid alternatives
SysAid
Starting from
No pricing info
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Milvus
Starting from
25
/user
Per month
SysAid pricing
Pricing plans
Pricing details:
Help Desk
No pricing info
Features included:
- SysAid Copilot
- Incident Management
- Self-Service Portal
- Service Catalog
- Asset Management
- Reporting and Analytics Escalation policies Remote control
- Reporting and Analytics
- Escalation policies
- Remote control
ITSM
No pricing info
Features included:
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Company management
- Advanced SLA
Enterprise
No pricing info
Features included:
- Unlimited Automation Rules
- Unlimited Custom Columns
- Enterprise Premium Service
User opinions about SysAid price and value
Value for money rating:
Of 36 reviews that provide robust commentary on SysAid's price and value, mention it in a positive light.
Reviewers appreciate SysAid’s affordability, especially for small to medium-sized businesses, and indicate that it offers a comprehensive feature set at a reasonable price compared to competitors. They say the basic package includes full functionality, and users find the ability to use open-source databases helps reduce ownership costs. Some reviewers feel the product saves time and IT management costs, and they value ongoing improvements without price increases. However, some users report that add-ons and additional user licenses can be expensive, and they find the lack of a freemium version or extended free trial limiting. Some reviewers feel recent price increases and unclear licensing are drawbacks.
, and
SysAid integrations (35)
Integrations rated by users
We looked at 512 user reviews to identify which products are mentioned as SysAid integrations and how users feel about them.
Integration rating: 4.7 (13)
Integration rating: 4.6 (9)
Integration rating: 4.0 (6)
Integration rating: 4.8 (5)
Integration rating: 4.7 (4)
“We take cyber security very seriously, so OneLogin makes our SSO integrations easy, seamless and secure.”
Jennifer C.
Director of Human Resources
Integration rating: 4.0 (4)
“Used for all analytics / Business Intelligence.”
Marcus B.
Quality Engineer
SysAid customer support
What do users say about SysAid customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SysAid customer support.
A significant portion of users highlight fast, attentive, and knowledgeable support, especially during migrations and onboarding.
Multiple users praise the quick response times and the willingness of support staff to resolve issues promptly.
A fair number of users value the availability of guidance documents, live chat, and proactive follow-up from customer success managers.
A minority of users report slow response times, difficulty reaching support, and limited phone or on-site assistance for critical issues.
Support options
Training options
To see what individual users say about SysAid's customer support, check out the review snippets below.
“During the migration activity of the SysAid platform and the update of its components and versions I could notice an excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service”
Junnys S.
TI ADMINISTRATOR
“The customer service is excellent! If I have any questions on how to do something or something isnt working, they are more than happy to assist me and fix the issue.”
Morgan S.
Technology Specialist
“The self-service portal could use a design update, and the change management process is not as intuitive as it could be.”
Luigi C.
IT Servicedesk Manager
SysAid FAQs
SysAid is an ITSM software platform that enhances IT service delivery. It features AI Agents, AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience. SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues. SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution.
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