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Incident Management Software

Last updated: April 2026

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304 software options

Workday HCM logo

Human capital management system

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Workday HCM is an HR solution that helps organizations manage the global workforce. The system supports companies of all sizes, enabling organizations to comply with local regulations. Workday HCM features embedded AI insights that give organizations an understanding of the workforce. Using machine learning, the software enables teams to analyze employee data to deliver personalized recommendations, helping HR teams make informed decisions about people.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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JIRA Service Management logo
Category Leaders

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Site24x7 logo
Category Leaders

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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SiteDocs logo

Cloud-based digital workplace safety and compliance solution

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SiteDocs Safety Management Software helps companies streamline operations with digital forms, ensure compliance with real-time monitoring, and reduce injuries with advanced analytics.

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Datadog logo

Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.

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Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most.

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Splunk Enterprise logo
Category Leaders

Machine data management and analytics

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Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.

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SafetyCulture logo
Category Leaders

Cloud-based inspection tool for mobile inspections

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SafetyCulture is a cloud-based inspection solution that allows users to conduct inspections, capture issues, and manage corrective actions across their organization. The platform's drag-and-drop template builder makes it easy to convert existing paper checklists or Excel spreadsheets into smart, customizable inspection forms. Users can add logic to these forms to streamline the inspection process by showing or hiding fields based on responses.

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AlertMedia logo
Category Leaders

Identify threats and respond faster during critical events.

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AlertMedia’s Risk Intelligence and Response platform enables fast, confident decision-making when people, operations, and brand are on the line. Combining real-time intelligence with communication and response workflows, teams know what’s happening, who’s impacted, and what to do next.

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PagerDuty logo

Incident Management & Operations Performance Software

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PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.

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GoAudits logo

Audit and inspection management software

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GoAudits is a mobile inspection and auditing platform that enables businesses to conduct digital inspections across multiple industries. The application offers customizable checklists, offline functionality, and automated report generation to streamline quality control processes. GoAudits works across web, iOS, and Android devices, allowing teams to capture data, assign follow-up actions, and analyze performance trends through interactive dashboards.

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Pirani logo

Business risk and compliance management software

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Pirani lets you capture, classify, and monitor incidents across processes. With reporting, dashboards, and corrective action tracking, it supports ISO 31000, Basel III, and COSO ERM to improve resilience.

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Novara Flex logo

Cloud-based EHS risk management tool for workplace safety.

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Flex is a cloud-based EHS platform for businesses in construction, utilities, transportation, and other industries to manage safety programs effectively. It offers various features, such as incident management, inspection checklists, training management, and compliance tracking.

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New Relic logo
Category Leaders

Performance testing and monitoring management software

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Streamline incident response with real-time monitoring and automated alerts, tailored for software engineer practitioners.

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ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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OpsGenie logo

Modern IT incident management and response solution

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Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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Onspring logo
Category Leaders

Cloud-based GRC solution for enterprises and governments.

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Proactively manage enterprise and IT incidents as they occur using automated workflows that communicate immediately with impacted parties through triggered data alerts. Establish relationships between incidents & impacted elements, such as locations, policies, risks & business continuity plans.

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xMatters logo

Actionable IT alerting platform for enterprises

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xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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EcoOnline logo

EcoOnline provides simple EHS, chemical and ESG software

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An easy-to-use, mobile-first solution to help employees and contractors report near misses, incidents, injuries, and equipment damage.

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A1 Tracker logo

Enterprise risk management software

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New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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Vivantio logo

Flexible Software. Focused Service.

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Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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Oh Dear logo
Category Leaders

Cloud-based website monitoring software

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Oh Dear is an all-in-one website monitoring tool for websites and applications. It offers uptime checks, SSL monitoring, broken link detection, and advanced notifications. Built for developers, it focuses on reliability, simplicity, and insightful reporting.

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Zoho Creator logo

An all-in-one AI-based low-code app development software

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with integrations and built-in analytics.

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Popular incident management comparisons

Workday HCM logo
ADP Workforce Now logo
Workday HCMvsADP Workforce Now
Salesforce Service Cloud logo
Freshdesk logo
Salesforce Service CloudvsFreshdesk
JIRA Service Management logo
Zendesk Suite logo
JIRA Service ManagementvsZendesk Suite
Freshservice logo
Zendesk Suite logo
FreshservicevsZendesk Suite
SolarWinds Service Desk logo
Freshservice logo
SolarWinds Service DeskvsFreshservice
Datadog logo
New Relic logo
DatadogvsNew Relic
Site24x7 logo
PRTG logo
Site24x7vsPRTG
Splunk Enterprise logo
Elastic Stack logo
Splunk EnterprisevsElastic Stack
SafetyCulture logo
Versentia logo
SafetyCulturevsVersentia