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Google Drive Logo

Cloud storage and backup for files, photos, docs, and more

Table of Contents

Google Drive - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Google Drive overview

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Based on 28450 verified user reviews

What is Google Drive?

Google Drive is a cloud storage solution with key features that include document storage, secure data storage, file sharing, access controls and permissions, mobile access, collaboration tools, and more.

Who uses Google Drive?

Reviews for Google Drive come from a wide variety of industries, including education management (7% of reviewers), computer software (7%), and information technology and services (6%). The most frequent use case for Google Drive cited by reviewers is cloud storage (72% of reviewers).

What do users say about Google Drive pricing?

Most reviewers indicate that Google Drive provides strong value for money, with generous free storage and affordable upgrades. However, some users report that higher-tier plans can be costly and pricing in non-US currencies is less favorable.

What are the most popular integrations for Google Drive?

The Google Drive integrations most frequently cited by reviewers are: Google Docs (a document management product rated 4.8 out of 5 for its integration with Google Drive), Google Sheets (a spreadsheet product, 4.8), and Gmail (an email management product, 4.8).

Starting price

7per user /
per month

Pros & Cons

Document Editing

Cloud Storage

Photo and Document Storage

Large File Handling

Limited and slow customer assistance

Inefficient and basic search functionality

Google Drive’s user interface

Ease of use rating:

Google Drive pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(59)
3-4(5,884)
5(22,507)

What do users say about Google Drive?

Google Drive is a cloud storage solution with key features that include document storage, secure data storage, file sharing, access controls and permissions, mobile access, collaboration tools, and more.

Select to learn more


Who uses Google Drive?

Based on 28,450 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Health, Wellness and Fitness
Computer Software
Education Management
Others

Use cases

Document Management
File Sharing
Cloud Storage
Content Collaboration
Remote Work

Google Drive's key features

GetApp's analysis of 1675 verified user reviews collected between July 2021 and October 2024 identifies Google Drive's most critical features and summarizes user sentiment about those features.

Document storage

Reviewers appreciate Google Drive's Document Storage for its ample free storage space, ease of organization with folders and subfolders, and robust search functionality. They highlight the ability to store various file types, including documents, images, and videos, and access them from any device. Users also value the security and encryption provided, ensuring their data is safe. However, some mention the need for additional storage for larger files, which can be purchased at a reasonable cost. Of the 850 Google Drive users who gave detailed accounts of their use of Document Storage, 99% rated this feature as important or highly important.


Secure data storage

Users report that Google Drive's Secure Data Storage offers robust security measures, including encryption in transit and at rest, and two-factor authentication. They appreciate the ability to control access to files and folders, ensuring data privacy. Reviewers feel confident in the reliability and availability of their data, accessible from anywhere. However, some users wish for built-in encryption capabilities without relying on third-party tools. Overall, they trust Google Drive for secure and protected data storage. Of the 510 Google Drive users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.


File sharing

Reviewers indicate that Google Drive's File Sharing capabilities are easy and intuitive, allowing users to share files with specific permissions (view, comment, edit). They appreciate the ability to share large files and collaborate in real-time with colleagues. Users find the link-sharing option particularly useful for quick access. However, some mention occasional issues with permission settings. Overall, they value the efficiency and flexibility of file sharing in Google Drive. Of the 1035 Google Drive users who gave detailed accounts of their use of File Sharing, 97% rated this feature as important or highly important.

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See related user reviews

“Sharing links with permission controls (view, comment, edit) is intuitive even for less tech-savvy clients, and the search function makes it fast to find the right lease or invoice when we are on a call.”
Verified reviewer profile picture

Kartikeya G.

Property Manager

“Google Drive has many upsides like easy access, powerful collaboration, seamless Google integration, and 15GB free storage, making file sharing and remote work a breeze.”
AR

Andrew R.

Virtuao Logistics Recruiter

“It is connected to the Google Workspace and supports many useful features, such as sharing and integrating with other services on the workspace and other platforms, such as text editors, AI assistants, in addition to having a desktop app and a helpful API to build programs with, and using the free subscription capacity to store documents in an easy and smooth process.”
SA

Samer A.

Open source contributor

“Google drive is a cohesive and organized system for keeping all of my documents, files and sheets in one place that can be shared.”
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Crystal O.

Library Media Specialist


Document Management

Users highlight Google Drive's Document Management for its ability to organize files into folders, track changes, and maintain version history. They appreciate the search functionality, which makes finding documents easy. Reviewers also value the integration with other Google tools, enhancing collaboration and productivity. Some users mention the need for more advanced document retention capabilities. Overall, they find Google Drive effective for managing and organizing documents. Of the 557 Google Drive users who gave detailed accounts of their use of Document Management, 95% rated this feature as important or highly important.


Access controls/permissions

Reviewers appreciate Google Drive's Access Controls/Permissions for allowing granular control over who can view, edit, or comment on files. They find it easy to manage permissions and ensure data privacy. Users value the ability to change access settings at any time, providing flexibility and security. However, some mention occasional issues with permission settings. Overall, they feel confident in the control and security provided by Google Drive's access management. Of the 740 Google Drive users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.


Mobile access

Users report that Google Drive's Mobile Access is convenient and user-friendly, allowing them to access, edit, and share files from their smartphones or tablets. They appreciate the ability to work on documents on-the-go and the seamless synchronization across devices. Reviewers find the mobile app efficient for managing files, although some note occasional upload delays. Overall, they value the flexibility and convenience of accessing Google Drive from mobile devices. Of the 497 Google Drive users who gave detailed accounts of their use of Mobile Access, 92% rated this feature as important or highly important.

See related user reviews

“It works seamlessly across platforms, mobile and desktop, and operating systems, especially when downloaded on PC and it's part of the file system”
Ld

Luis d.

treasurer

“Google Drive and its capability to be accessed via desktop, mobile, or tablet is extremely useful and helpful especially when juggling various classes at different campuses.”
CG

Carly G.

Adjunct Faculty

“I like google drive because all of my computer backups all of my phone back ups are stored in one place making it easier to access my things from one specific device if needed to be backed up incase of loss”
CM

Cheyenne M.

Gambler

“Google Drive safely stores my items, and it is easy to access across multiple platforms (i.e., my phone and other computers).”
IM

Ivory M.

Training and Technical Assistance Coordinator


All Google Drive features

Features rating:

Activity tracking
Alerts/Notifications
API
Authentication
Automatic backup
Cloud computing
Collaboration tools
Commenting/Notes
Content library
Content management
Content publishing options
Data import/export
Data recovery
Data security
Data storage management
Data synchronization
Document automation
Document capture
Document classification
Document editing
Drag & drop
Electronic signature
Email management
Encryption
File transfer
Full text search
HIPAA compliant
Live chat
Messaging
Monitoring
Multi-Device support
Multi-Language
Offline access
Optical character recognition
Project management
Real-Time data
Real time editing
Real time synchronization
Remote access/control
Role-Based permissions
Search/Filter
SSL security
Tagging
Task management
Text editing
Third-Party integrations
Two-Factor authentication
Version control
Workflow management

Google Drive alternatives

Google Drive logo

Starting from

7

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Google Docs logo

Starting from

6

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

7

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
OneDrive logo

Starting from

1.99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Google Drive pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Business Starter

7

/user

Per month

Features included:

  • 100 Participant Video Meetings
  • Custom Secure Email
  • Essential security controls
  • Standard Support
  • AI Assistant
  • Digital Whiteboarding
  • Phishing/Spam Protection

Business Standard

14

/user

Per month

Features included:

  • 150 Participant Video Meetings
  • Appointment Booking Pages
  • Meeting Recordings
  • Target Audience Sharing
  • eSignature with Docs and PDFs
  • Google Workspace Migrate tool

Business Plus

22

/user

Per month

Features included:

  • 500 Participant Video Meetings + Recording
  • Attendance Tracking
  • Enhanced Security
  • LDAP
  • Vault
  • Endpoint Management
  • Privacy Protection

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Meetings up to 1000 Participants
  • Live Streaming
  • Enhanced Support
  • Data Loss Prevention
  • Security Center
  • S/MIME Encryption
  • Data Regions
  • Compliance Controls

User opinions about Google Drive price and value

Value for money rating:

To see what individual users think of Google Drive's price and value, check out the review snippets below.

“My overall experience with Google Drive has been good the platform's seamless integration with other Google apps, I appreciate the ability to access my files from anywhere, collaborate with others in real time and automate tasks with Google Drive's smart features.”
Verified reviewer profile picture

Bliss B.

Admistrative assistant creative

“Sharing links with permission controls (view, comment, edit) is intuitive even for less tech-savvy clients, and the search function makes it fast to find the right lease or invoice when we are on a call.”
Verified reviewer profile picture

Kartikeya G.

Property Manager

Google Drive integrations (61)

Integrations rated by users

We looked at 28,450 user reviews to identify which products are mentioned as Google Drive integrations and how users feel about them.

Integration rating: 4.8 (515)

Integration rating: 4.8 (325)

port information out of jotform.

SN

Stanley N.

Assistant Manager

Gmail logo
Gmail

Integration rating: 4.8 (219)

It makes it easy to schedule events with other Gmail users.

RP

Rylie P.

Communications Coordinator

Slack logo
Slack

Integration rating: 4.7 (114)

We use this to tag people and notify them of tasks.

AF

Amadna F.

Head of Quality

Integration rating: 4.8 (84)

Integration rating: 4.8 (70)

Google Drive customer support

What do users say about Google Drive customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Google Drive customer support.

A small group of reviewers highlight prompt, efficient, and helpful customer support, especially for file recovery and urgent issues.

A large number of users report that customer support is difficult to reach, with limited options for live or direct assistance.

Common user feedback mentions slow response times and lack of effective help, especially for free or consumer accounts.

A significant portion of users feel support relies too much on forums and help documents rather than real representatives.

Support options

Faqs/forum
Email/help desk
24/7 (live rep)
Knowledge base

Training options

Webinars
Documentation
Live online

To see what individual users say about Google Drive's customer support, check out the review snippets below.

“My overall experience with Google Drive has been nothing but seamless. If I ever do need assistance, Google Drive also has a support team willing to help and answer any questions. When I need to create a document, presentation or spreadsheet, Google Drive is the place to go.”

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Erick L.

CEO

“All the features works fine but the only drawback is that with customer care , when ever we have any issue and if we reach customer care they take more time to get it resolved.”

Verified reviewer profile picture

Sagar K.

Technical Lead

Google Drive FAQs

Q. What is Google Drive used for?

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people. The Google Drive platform can be accessed wherever the user is at the time, from in their home to on-the-go, or in the office, meaning files can be accessed, shared, edited, collaborated on, and more. The security and backup features within Google Drive mean that files are protected and safely stored even when technological disasters occur. No matter what happens to the users' devices, their files are safely stored in Google Drive. Google Drive allows users to do more than just store their files. Users can share files with exactly who they want and edit them together, from any device. Google Drive gives instant access to Google Docs, a suite of editing tools that makes working together easy—even when your teammates are miles away.

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