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Google Drive
5
22.5K
4
5.3K
3
542
2
50
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud storage and backup for files, photos, docs, and more
Table of Contents
Google Drive - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Google Drive overview

Based on 28450 verified user reviews
What is Google Drive?
Google Drive is a cloud storage solution with key features that include document storage, secure data storage, file sharing, access controls and permissions, mobile access, collaboration tools, and more.
Who uses Google Drive?
Reviews for Google Drive come from a wide variety of industries, including education management (7% of reviewers), computer software (7%), and information technology and services (6%). The most frequent use case for Google Drive cited by reviewers is cloud storage (72% of reviewers).
What do users say about Google Drive pricing?
Most reviewers indicate that Google Drive provides strong value for money, with generous free storage and affordable upgrades. However, some users report that higher-tier plans can be costly and pricing in non-US currencies is less favorable.
What are the most popular integrations for Google Drive?
The Google Drive integrations most frequently cited by reviewers are: Google Docs (a document management product rated 4.8 out of 5 for its integration with Google Drive), Google Sheets (a spreadsheet product, 4.8), and Gmail (an email management product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Document Editing
Cloud Storage
Photo and Document Storage
Large File Handling
Limited and slow customer assistance
Inefficient and basic search functionality
Google Drive’s user interface
Google Drive pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.4
Reviews sentiment
What do users say about Google Drive?
Google Drive is a cloud storage solution with key features that include document storage, secure data storage, file sharing, access controls and permissions, mobile access, collaboration tools, and more.
Select to learn more
Who uses Google Drive?
Based on 28,450 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Google Drive's key features
GetApp's analysis of 1675 verified user reviews collected between July 2021 and October 2024 identifies Google Drive's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Drive's Document Storage for its ample free storage space, ease of organization with folders and subfolders, and robust search functionality. They highlight the ability to store various file types, including documents, images, and videos, and access them from any device. Users also value the security and encryption provided, ensuring their data is safe. However, some mention the need for additional storage for larger files, which can be purchased at a reasonable cost. Of the 850 Google Drive users who gave detailed accounts of their use of Document Storage, 99% rated this feature as important or highly important.
Users report that Google Drive's Secure Data Storage offers robust security measures, including encryption in transit and at rest, and two-factor authentication. They appreciate the ability to control access to files and folders, ensuring data privacy. Reviewers feel confident in the reliability and availability of their data, accessible from anywhere. However, some users wish for built-in encryption capabilities without relying on third-party tools. Overall, they trust Google Drive for secure and protected data storage. Of the 510 Google Drive users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.
Reviewers indicate that Google Drive's File Sharing capabilities are easy and intuitive, allowing users to share files with specific permissions (view, comment, edit). They appreciate the ability to share large files and collaborate in real-time with colleagues. Users find the link-sharing option particularly useful for quick access. However, some mention occasional issues with permission settings. Overall, they value the efficiency and flexibility of file sharing in Google Drive. Of the 1035 Google Drive users who gave detailed accounts of their use of File Sharing, 97% rated this feature as important or highly important.

Kartikeya G.
Property Manager
Andrew R.
Virtuao Logistics Recruiter
Samer A.
Open source contributor

Crystal O.
Library Media Specialist
Users highlight Google Drive's Document Management for its ability to organize files into folders, track changes, and maintain version history. They appreciate the search functionality, which makes finding documents easy. Reviewers also value the integration with other Google tools, enhancing collaboration and productivity. Some users mention the need for more advanced document retention capabilities. Overall, they find Google Drive effective for managing and organizing documents. Of the 557 Google Drive users who gave detailed accounts of their use of Document Management, 95% rated this feature as important or highly important.
Reviewers appreciate Google Drive's Access Controls/Permissions for allowing granular control over who can view, edit, or comment on files. They find it easy to manage permissions and ensure data privacy. Users value the ability to change access settings at any time, providing flexibility and security. However, some mention occasional issues with permission settings. Overall, they feel confident in the control and security provided by Google Drive's access management. Of the 740 Google Drive users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.
Users report that Google Drive's Mobile Access is convenient and user-friendly, allowing them to access, edit, and share files from their smartphones or tablets. They appreciate the ability to work on documents on-the-go and the seamless synchronization across devices. Reviewers find the mobile app efficient for managing files, although some note occasional upload delays. Overall, they value the flexibility and convenience of accessing Google Drive from mobile devices. Of the 497 Google Drive users who gave detailed accounts of their use of Mobile Access, 92% rated this feature as important or highly important.
See related user reviews
Luis d.
treasurer
Carly G.
Adjunct Faculty
Cheyenne M.
Gambler
Ivory M.
Training and Technical Assistance Coordinator
All Google Drive features
Features rating:
Google Drive alternatives
Google Drive pricing
Pricing plans
Pricing details:
User opinions about Google Drive price and value
Value for money rating:
To see what individual users think of Google Drive's price and value, check out the review snippets below.

Bliss B.
Admistrative assistant creative

Kartikeya G.
Property Manager
Google Drive integrations (61)
Integrations rated by users
We looked at 28,450 user reviews to identify which products are mentioned as Google Drive integrations and how users feel about them.
Integration rating: 4.8 (515)
Integration rating: 4.8 (325)
“port information out of jotform.”
Stanley N.
Assistant Manager
Integration rating: 4.8 (219)
“It makes it easy to schedule events with other Gmail users.”
Rylie P.
Communications Coordinator
Integration rating: 4.7 (114)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 4.8 (84)
Integration rating: 4.8 (70)
Google Drive customer support
What do users say about Google Drive customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Google Drive customer support.
A small group of reviewers highlight prompt, efficient, and helpful customer support, especially for file recovery and urgent issues.
A large number of users report that customer support is difficult to reach, with limited options for live or direct assistance.
Common user feedback mentions slow response times and lack of effective help, especially for free or consumer accounts.
A significant portion of users feel support relies too much on forums and help documents rather than real representatives.
Support options
Training options
To see what individual users say about Google Drive's customer support, check out the review snippets below.
“My overall experience with Google Drive has been nothing but seamless. If I ever do need assistance, Google Drive also has a support team willing to help and answer any questions. When I need to create a document, presentation or spreadsheet, Google Drive is the place to go.”

Erick L.
CEO
“All the features works fine but the only drawback is that with customer care , when ever we have any issue and if we reach customer care they take more time to get it resolved.”

Sagar K.
Technical Lead
Google Drive FAQs
Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people. The Google Drive platform can be accessed wherever the user is at the time, from in their home to on-the-go, or in the office, meaning files can be accessed, shared, edited, collaborated on, and more. The security and backup features within Google Drive mean that files are protected and safely stored even when technological disasters occur. No matter what happens to the users' devices, their files are safely stored in Google Drive. Google Drive allows users to do more than just store their files. Users can share files with exactly who they want and edit them together, from any device. Google Drive gives instant access to Google Docs, a suite of editing tools that makes working together easy—even when your teammates are miles away.
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