Confluence - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Confluence's Knowledge Base Management capabilities for centralizing information and promoting collaboration. They highlight the ease of creating and organizing pages, using templates, and integrating various content types like videos, code, and graphics. Users find the hierarchical structure and real-time editing helpful for efficient content organization and search. They also value the robust permissions for data security and the ability to manage onboarding and training materials effectively. Of the 133 Confluence users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.

Users report that Confluence's text editing capabilities are intuitive and offer a variety of formatting options, including tables, bullet points, and hyperlinks. They appreciate the rich text formatting, version control, and the ability to see who made changes. However, some reviewers mention difficulties with cursor control in tables and lists, and the need for more customization options. Overall, they find the text editor user-friendly and comparable to common word processing tools. Of the 107 Confluence users who gave detailed accounts of their use of Text Editing, 96% rated this feature as important or highly important.

Reviewers indicate that Confluence excels in content management by allowing efficient creation, organization, and updating of content. They appreciate the version control, collaboration capabilities, and the ability to embed various content types like videos and links. Users find it easy to maintain project-related documentation and manage content across multiple pages. However, some mention that formatting can be glitchy and navigating nested menus can be challenging. Of the 123 Confluence users who gave detailed accounts of their use of Content Management, 95% rated this feature as important or highly important.

Users highlight the importance of Confluence's access controls and permissions for maintaining data security and privacy. They appreciate the ability to control who can view, edit, or delete content at both global and individual page levels. Reviewers find these controls effective for managing sensitive information and ensuring only authorized personnel have access. However, some users note that managing permissions can be complex and may require technical support. Of the 161 Confluence users who gave detailed accounts of their use of Access Controls/Permissions, 89% rated this feature as important or highly important.

Reviewers find Confluence's document storage capabilities valuable for maintaining a centralized repository of information. They appreciate the ease of attaching and storing various document types, version control, and the ability to revert to older versions. Users report that this capability enhances collaboration and ensures access to the latest documents. However, some mention that navigating stored documents can be unwieldy and suggest linking to external storage for non-static documents. Of the 188 Confluence users who gave detailed accounts of their use of Document Storage, 88% rated this feature as important or highly important.

Users report that Confluence simplifies file sharing by allowing direct sharing within the platform, reducing the need for separate file-sharing tools. They appreciate the real-time collaborative editing, re-shareable links, and the ability to control access to documents. Reviewers find this capability useful for ensuring everyone has access to the same information, which helps reduce errors. However, some note that licensing requirements can limit access for non-licensed users. Of the 136 Confluence users who gave detailed accounts of their use of File Sharing, 82% rated this feature as important or highly important.