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Re:amaze Logo

Support, engage, and convert customers on a single platform.

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Re:amaze - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Re:amaze overview

What is Re:amaze?

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

Starting price

29per user /
per month

Alternatives

with better value for money

Re:amaze’s user interface

Ease of use rating:

Re:amaze pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(7)
5(46)

What do users say about Re:amaze?

The ability to contact customers and stay on top of issues.

Select to learn more


Who uses Re:amaze?

Based on 53 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Apparel & Fashion
Computer Software
Retail
Photography
Others

Use cases

Customer Service
Knowledge Management
Help Desk

Re:amaze's key features

Most critical features, based on insights from Re:amaze users:

Self service portal
Automated routing
Alerts/Escalation
Reporting/Analytics

All Re:amaze features

Features rating:

Alerts/Escalation
API
Automated routing
Autoresponders
Call center management
Canned responses
Catalog management
Chatbot
Chat/Messaging
Configurable workflow
Content management
CRM
Customer engagement
Customer support
Customizable branding
Customizable forms
Customizable templates
Dashboard
Document storage
Email management
Email templates
Engagement tracking
Full text search
Geotargeting
Inbox management
Interaction tracking
Knowledge base management
Knowledge management
Live chat
Mobile access
Mobile app
Monitoring
Multi-Channel communication
Offline form
Proactive chat
Real-Time analytics
Real-Time chat
Real-time consumer-facing chat
Real-Time monitoring
Real-Time notifications
Reporting/Analytics
Reporting & statistics
Screen sharing
Search
Search/Filter
Self service portal
Social media integration
Support ticket management
Support ticket tracking
Tagging
Templates
Third-Party integrations
Ticket management
Transcripts/Chat history
Transfers/Routing
Web notifications
Workflow management

Re:amaze alternatives

Re:amaze logo

Starting from

29

/user

Per month

Free trial
Free version
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Features
Value for Money
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Salesforce Sales Cloud logo
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25

/user

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Zendesk Suite logo
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Starting from

39

/user

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LiveChat logo

Starting from

25

/user

Per month

Free trial
Free version
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Value for Money
Customer Support

Re:amaze pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

29

/user

Per month

Features included:

  • Basic Reporting
  • Chatbots
  • Cues (Proactive Messages)
  • Customer Intents
  • Live Chat
  • Public/Internal FAQ
  • Response Templates
  • Social Media Channels
  • Unlimited Email Inboxes
  • Website Integration
  • Workflow Automation (Macros)

Pro

49

/user

Per month

Features included:

  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Appearance
  • Live Chat
  • Live View of Site Visitors
  • Manage Multiple Brands in One Account
  • Public/Internal FAQ
  • SMS and Voice Channels
  • Social Media Channels
  • Status Page
  • Unlimited Email Inboxes

Plus

69

/user

Per month

Features included:

  • Customizable Staff Roles
  • Departments (Staff Groups)
  • Live Chat
  • Live View of Site Visitors
  • Manage Multiple Brands in One Account
  • Peek (Live Screensharing)
  • Public/Internal FAQ
  • Social Media Channels
  • Staff Performance Reporting
  • Staff Shifts and Vacation Days
  • Unlimited Email Inboxes

User opinions about Re:amaze price and value

Value for money rating:

To see what individual users think of Re:amaze's price and value, check out the review snippets below.

“The ability to contact customers and stay on top of issues.”
HV

Haleigh V.

Customer Service Lead

“It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox.”
Verified reviewer profile picture

Mansi M.

Software Engineer

Re:amaze integrations (16)

Integrations rated by users

We looked at 53 user reviews to identify which products are mentioned as Re:amaze integrations and how users feel about them.

WooCommerce logo
WooCommerce

Integration rating: 5.0 (1)

Turn any site into a shop in minutes

Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.

JP

Jamie P.

Youth Worker and Designer

1/2
Smile.io logo
Smile.io

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Brings marketplace customer messages as well as transactional messages into Gorgias, and allows replying to the former type of messages.

FA

Frank A.

Head of Digital

BigCommerce logo
BigCommerce

Integration rating: 5.0 (1)

Shopify logo
Shopify

Integration rating: 5.0 (1)

Re:amaze support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation

Re:amaze FAQs

Related categories