getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ShipBob Logo

Cloud-based shipping & order fulfillment solution

Table of Contents

ShipBob - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

ShipBob overview

What is ShipBob?

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

Starting price


Pros & Cons

Verified reviewer profile picture
Verified reviewer profile picture

Fulfillment

Ease of Use

Pricing

Inventory Management

Customer Support

ShipBob’s user interface

Ease of use rating:

ShipBob pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(31)
3-4(24)
5(49)

What do users say about ShipBob?

Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business.

Select to learn more


Who uses ShipBob?

Based on 104 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Apparel & Fashion
Consumer Goods
Retail
Sports
Others

Use cases

Order Fulfillment
Inventory Management
Order Management
Warehouse Management
Shipping

ShipBob's key features

Most critical features, based on insights from ShipBob users:

Inventory management
Order management
Order fulfillment
Warehouse management
Shipping management

All ShipBob features

Features rating:

3PL management
Activity dashboard
Activity tracking
Air shipping
Alerts/Notifications
API
Backorder management
Barcode/Ticket scanning
Billing & invoicing
Bills of lading
Catalog management
Claims management
Contact database
Container shipping
Customer database
Customer history
Customizable branding
Customizable reports
Data import/export
Data synchronization
Delivery management
Delivery tracking
Discount management
eCommerce management
EDI
Forecasting
For ecommerce
Freight shipping
Ground shipping
Import/Export management
Inventory auditing
Inventory control
Inventory management
Inventory optimization
Inventory tracking
Invoice management
IoT integration
Kitting
Label printing
Manufacturing inventory management
Multi-Channel management
Multi-Location
Ocean shipping
Order fulfillment
Order management
Order tracking
Package tracking
Parcel shipping
Process/Workflow automation
Product identification
Purchase order management
Quotes/Estimates
Real-Time data
Real-Time updates
Recurring orders
Reorder management
Reporting/Analytics
Reporting & statistics
Retail inventory management
Returns management
Search/Filter
Shipment price calculation
Shipment tracking
Shipping labels
Shipping management
Shipping services integration
Special order management
Status tracking
Third-Party integrations
Warehouse management
Workflow management

ShipBob alternatives

ShipBob logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Sortly logo

Starting from

49

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

200

/user

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Fishbowl logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

ShipBob customer support

What do users say about ShipBob customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ShipBob customer support.

A number of users highlight ShipBob's support team as knowledgeable, prompt, and helpful in resolving issues and answering questions.

Multiple users mention that customer support is easy to reach, provides clear guidance, and keeps them updated throughout the process.

A number of users report slow response times from customer support, especially for technical or urgent issues.

Multiple users feel support often fails to resolve problems effectively, with some citing lack of follow-up and poor communication.

Support options

24/7 (live rep)
Email/help desk
Chat
Phone support
Knowledge base

Training options

In person
Documentation
Live online
Videos
Webinars

To see what individual users say about ShipBob's customer support, check out the review snippets below.

“The customer support was great and attentive.”

BK

Bridgette K.

owner

“We are able to contact the 'customer service' line who can never do anything about the issues we have other than let us know [SENSITIVE CONTENT HIDDEN] will reach out to us, which never ends up happening.”

Verified reviewer profile picture

Derek S.

Founder

“WORST CUSTOMER SERVICE EVER”

vr

valerio r.

CEO

ShipBob FAQs

Related categories