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ShipBob
5
49
4
21
3
3
2
10
1
21
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based shipping & order fulfillment solution
Table of Contents
ShipBob - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ShipBob overview
What is ShipBob?
ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Starting price
Alternatives
with better value for money
Pros & Cons


Fulfillment
Ease of Use
Pricing
Inventory Management
Customer Support
ShipBob’s user interface
ShipBob pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about ShipBob?
Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business.
Select to learn more
Who uses ShipBob?
Based on 104 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ShipBob's key features
Most critical features, based on insights from ShipBob users:
All ShipBob features
Features rating:
ShipBob alternatives
ShipBob integrations (60)
Integrations rated by users
We looked at 104 user reviews to identify which products are mentioned as ShipBob integrations and how users feel about them.
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Other top integrations
ShipBob customer support
What do users say about ShipBob customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ShipBob customer support.
A number of users highlight ShipBob's support team as knowledgeable, prompt, and helpful in resolving issues and answering questions.
Multiple users mention that customer support is easy to reach, provides clear guidance, and keeps them updated throughout the process.
A number of users report slow response times from customer support, especially for technical or urgent issues.
Multiple users feel support often fails to resolve problems effectively, with some citing lack of follow-up and poor communication.
Support options
Training options
To see what individual users say about ShipBob's customer support, check out the review snippets below.
“The customer support was great and attentive.”
Bridgette K.
owner
“We are able to contact the 'customer service' line who can never do anything about the issues we have other than let us know [SENSITIVE CONTENT HIDDEN] will reach out to us, which never ends up happening.”

Derek S.
Founder
“WORST CUSTOMER SERVICE EVER”
valerio r.
CEO

































































