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mHelpDesk

Cloud-based field service management software

Table of Contents

Is this product right for your business?

Find out with a

mHelpDesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

mHelpDesk overview

Based on 824 verified user reviews

What is mHelpDesk?

By industry, mHelpDesk reviewers are most commonly professionals in construction (30%). The most frequent use case for mHelpDesk cited by reviewers is scheduling (26% of reviewers).

What do users say about mHelpDesk pricing?

Some reviewers find mHelpDesk affordable and appreciate the month-to-month payments, free trial, and included features. However, some users report the cost can be steep, especially for extra users, scaling, or missing functionalities.

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Ease of Use

Customer Support

Tracking

Performance and Speed

Estimates and Invoices

Updates and Improvements

mHelpDesk’s user interface

Ease of use rating:

4.3

(824)

mHelpDesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(69)

3-4(252)

5(503)

What do users say about mHelpDesk?

By industry, mHelpDesk reviewers are most commonly professionals in construction (30%). The most frequent use case for mHelpDesk cited by reviewers is scheduling (26% of reviewers).

Select to learn more

Who uses mHelpDesk?

Based on 824 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction

Consumer Services

Telecommunications

Health, Wellness and Fitness

Others

Use cases

Scheduling

Workflow Management

Employee Scheduling

Workforce Management

IT Service

mHelpDesk's key features

Most critical features, based on insights from mHelpDesk users:

Calendar management

4.8

(13)

Mobile access

4.3

(16)

Billing & invoicing

4.0

(4)

Contact database

5.0

(1)

Alerts/Notifications

4.3

(8)

Quotes/Estimates

4.0

(7)

Online time clock

3.7

(3)

Inventory management

3.5

(2)

Service history

4.0

(1)

All mHelpDesk features

Features rating:

4.0

(824)

Access controls/permissions

3.7

(6)

Accounting

(0)

Accounting integration

(0)

Activity dashboard

5.0

(2)

Activity tracking

(0)

Add & edit photos

(0)

Alerts/Escalation

4.0

(4)

Alerts/Notifications

4.3

(8)

API

(0)

Appointment scheduling

(0)

Approval process control

4.0

(1)

Asset tracking

4.0

(1)

Audit management

(0)

Audit trail

(0)

Automated quoting

(0)

Automated scheduling

5.0

(1)

Automatic backup

(0)

Automatic time capture

(0)

Availability management

(0)

Billing & invoicing

4.0

(4)

Business process automation

(0)

Calendar management

4.8

(13)

Calendar sync

4.5

(6)

Calibration management

(0)

Catalog management

(0)

Client management

3.0

(1)

Client portal

1.0

(1)

Comment library

(0)

Commercial/Industrial

(0)

Commercial inspections

(0)

Configuration management

(0)

Contact database

5.0

(1)

Contact management

5.0

(6)

Cost database

(0)

Cost tracking

(0)

Credit card processing

(0)

CRM

5.0

(2)

Customer database

3.8

(4)

Customer history

3.0

(1)

Customer management

(0)

Customer portal

(0)

Customizable branding

4.0

(2)

Customizable fields

4.0

(2)

Customizable forms

(0)

Customizable reports

4.0

(3)

Customizable templates

3.5

(2)

Data import/export

4.6

(5)

Data visualization

(0)

Discount management

(0)

Dispatch management

(0)

Document management

(0)

Drag & drop

(0)

Electronic payments

5.0

(1)

Electronic signature

(0)

Email management

3.8

(6)

Email reminders

(0)

Employee database

5.0

(2)

Employee management

5.0

(3)

Employee scheduling

4.2

(6)

Equipment maintenance

(0)

Equipment management

(0)

Equipment tracking

(0)

Estimating

(0)

Event calendar

(0)

Facility scheduling

(0)

File storage

(0)

Financial management

4.0

(1)

Fixed asset management

(0)

Fleet management

(0)

For commercial and/or industrial electrical contractors

(0)

For hvac companies

(0)

For mechanical equipment

(0)

Forms management

(0)

For plumbing industry

(0)

GPS

(0)

Groundskeeping management

(0)

Group scheduling

(0)

Historical reporting

(0)

Incident management

4.0

(1)

Inspection management

(0)

Intake management

(0)

Interaction tracking

(0)

Inventory auditing

(0)

Inventory control

(0)

Inventory management

3.5

(2)

Inventory optimization

3.0

(1)

Invoice management

(0)

Irrigation tracking

(0)

IT asset management

2.8

(4)

Job costing

(0)

Job management

(0)

Job scheduling

(0)

Job tracking

(0)

Key & lock management

(0)

Labor rates

(0)

Landscape design

(0)

Lead management

3.0

(4)

Location tracking

(0)

Maintenance scheduling

(0)

Manufacturing inventory management

(0)

Mobile access

4.3

(16)

Mobile alerts

(0)

Mobile app

2.0

(1)

Mobile signature capture

(0)

Multi-Location

3.5

(2)

Multiple billing rates

(0)

Offline time tracking

(0)

Onboarding

(0)

Online booking

4.7

(6)

Online time clock

3.7

(3)

Online time tracking

5.0

(1)

Order management

(0)

Payment collection in the field

(0)

Payment processing

(0)

Preventive maintenance

4.0

(1)

Pricing and cost calculations

(0)

Pricing management

(0)

Project management

4.0

(1)

Purchasing & receiving

3.0

(1)

QuickBooks integration

(0)

Quotes/Estimates

4.0

(7)

Real-Time data

(0)

Real-Time reporting

3.0

(1)

Real-time scheduling

4.0

(7)

Recurring appointments

(0)

Release management

(0)

Reminders

5.0

(2)

Repair estimates

(0)

Repair tickets

(0)

Reporting/Analytics

3.9

(7)

Report summary

(0)

Residential inspections

(0)

Retail inventory management

(0)

Routing

(0)

Scheduling

4.1

(7)

(0)

Self service portal

3.8

(4)

Service catalog

(0)

Service history

4.0

(1)

Service level agreement (sla) management

2.0

(2)

Service Reporting

(0)

SSL security

(0)

Supplier management

(0)

Task management

3.8

(6)

Technician management

(0)

Template management

(0)

Templates

(0)

Third-Party integrations

5.0

(1)

Ticket management

4.0

(6)

Time & attendance

5.0

(1)

Time & expense tracking

4.5

(2)

Time tracking

(0)

Vacation/Leave tracking

(0)

Vendor management

(0)

Warehouse management

(0)

Warranty tracking

(0)

Workflow configuration

3.7

(3)

Work order creation

5.0

(1)

Work order management

5.0

(1)

mHelpDesk alternatives

mHelpDesk

4.3

(824)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.0

Value for Money

3.9

Customer Support

4.4

Connecteam

4.6

(5.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

FieldPulse

4.6

(425)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.7

mHelpDesk pricing

Value for money rating:

3.9

(824)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about mHelpDesk price and value

Value for money rating:

3.9

(824)

To see what individual users think of mHelpDesk's price and value, check out the review snippets below.

“The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job”

Mohamed H.

engineer

“I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day.”

Andy M.

Senior Account Executive

mHelpDesk integrations (14)

Integrations rated by users

We looked at 824 user reviews to identify which products are mentioned as mHelpDesk integrations and how users feel about them.

Zapier

Integration rating: 4.0 (1)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

QuickBooks Enterprise

Integration rating: 3.0 (1)

“QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.”

Andy B.

Operations Manager

Salesforce Sales Cloud

Integration rating: 3.0 (1)

Midnight

Integration rating: 3.0 (1)

QuickBooks Online

Integration rating: 5.0 (1)

“All of our invoicing is shared between the two programs.”

“I haven't at the moment.”

Jay H.

Chief Strategy Officer

1/2

Google Calendar

Integration rating: 5.0 (1)

“Love my google calendar”

Stacey S.

Onwer

mHelpDesk customer support

What do users say about mHelpDesk customer support?

Customer support rating:

4.4

We analyzed verified user reviews to identify positive and negative aspects of mHelpDesk customer support.

The majority of users highlight mHelpDesk's fast response times, especially via live chat and phone support.

A significant portion of users praise the support team's patience, friendliness, and willingness to guide through issues.

Common user feedback notes that customer service is knowledgeable, easily accessible, and offers multiple contact channels.

A small group of reviewers report slow response times, lack of follow-up, and inconsistent support quality from mHelpDesk.

Support options

Email/help desk

Chat

Knowledge base

Faqs/forum

Phone support

Training options

Videos

Live online

Webinars

Documentation

To see what individual users say about mHelpDesk's customer support, check out the review snippets below.

“I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats.”

Aleksandar T.

Risk and Fraud Team Leader

“I love that I can click on the tab and I will be talking with the chat bot but if I can get the answers I need I ask for a representative and we talk about an issue it doesn't take long at all.”

Ambrecia M.

Housekeeper

“The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration.”

Aleksandar T.

Risk and Fraud Team Leader

mHelpDesk FAQs

Q. What is mHelpDesk used for?

mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view. mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.

These products have better value for money