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Syncro

One platform for IT teams to strengthen security, streamline

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Table of Contents

Syncro - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Syncro overview

Based on 148 verified user reviews

What is Syncro?

Syncro is a managed service provider (MSP) solution with key features that include remote access/control, patch management, and more.

Who uses Syncro?

By industry, Syncro reviewers are most commonly professionals in information technology and services (69%). The most frequent use case for Syncro cited by reviewers is managed service providers (MSP) (77%).

Starting price

129per user /
per month

view pricing plans

try for free

Pros & Cons

Ticket Management

Alerting and Monitoring

User Interface

Bugs and Issues

Syncro’s user interface

Ease of use rating:

4.6

(148)

Syncro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(48)

5(99)

What do users say about Syncro?

Syncro is a managed service provider (MSP) solution with key features that include remote access/control, patch management, and more.

Select to learn more

Who uses Syncro?

Based on 148 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Computer & Network Security

Automotive

Computer Software

Others

Use cases

Managed Service Providers (MSP)

IT Service

Remote Monitoring and Management

Workflow Management

Patch Management

Syncro's key features

GetApp's analysis of 31 verified user reviews collected between February 2022 and July 2024 identifies Syncro's most critical features and summarizes user sentiment about those features.

Remote access/control

4.0

Reviewers appreciate Syncro's Remote Access/Control capabilities, particularly its integration with Splashtop and SyncroLive. They find it valuable for providing timely support and reducing travel costs. Users report that it allows for easy logging into customer devices and accessing system information. However, some reviewers mention issues with cmd/powershell connectivity and laggy background access. They also highlight the need for multi-window multi-monitor support and better mobile functionality. Overall, users find it reliable and effective for remote support. Of the 20 Syncro users who gave detailed accounts of their use of Remote Access/Control, 95% rated this feature as important or highly important.

Patch management

3.7

Reviewers highlight Syncro's Patch Management for its ease of configuration and automation of updates. They appreciate its ability to keep systems up to date and manage vulnerabilities. Users report that it helps maintain client PCs and mend issues efficiently. However, some mention challenges with tracking patch success and issues with machines showing as offline. They also note limitations with Windows updates and the need for more advanced capabilities. Despite these, users find it helpful for managing updates and scheduling scripts. Of the 22 Syncro users who gave detailed accounts of their use of Patch Management, 91% rated this feature as important or highly important.

See related user reviews

“We can create tickets, manage patching and updates, and remote into supported devices. ”

Brad S.

Senior Solutions Architect

“The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft.”

Ronen S.

IT Administrator

“Patch management errors but still works.”

Nick D.

CTO

“Patch management is simple and straight forward. ”

Mark W.

Owner

All Syncro features

Features rating:

4.4

(148)

Access controls/permissions

4.2

(5)

Activity dashboard

4.2

(13)

Activity tracking

4.0

(3)

Anti virus

4.4

(8)

API

3.0

(3)

Backup and recovery

(0)

Billable items tracking

(0)

Billing & invoicing

4.4

(40)

Business process automation

(0)

Calendar management

4.5

(2)

Change management

(0)

Client portal

3.3

(4)

Configuration management

3.6

(5)

Contract/License management

3.3

(6)

CRM

3.0

(1)

Customizable branding

4.8

(5)

Customizable fields

4.5

(4)

Customizable reports

4.3

(3)

Customization

(0)

Dashboard

4.0

(13)

Deployment management

4.8

(19)

Document management

4.3

(4)

Endpoint management

(0)

Event logs

4.6

(7)

For msps

4.6

(31)

Help desk management

4.9

(31)

Incident management

5.0

(1)

Inventory management

4.0

(1)

Issue management

4.4

(23)

IT asset management

4.6

(19)

Mobile access

3.9

(11)

Monitoring

(0)

Network monitoring

3.5

(4)

Network security

4.3

(3)

Policy management

4.7

(3)

Problem management

4.0

(8)

Project management

1.0

(1)

Quotes/Estimates

4.0

(1)

Real-time alerts

4.5

(26)

Real-Time data

4.0

(2)

Real-Time monitoring

4.6

(25)

Real-Time notifications

4.7

(26)

Real-Time reporting

4.8

(15)

Remediation management

5.0

(5)

Remote monitoring & management

4.6

(68)

Reporting/Analytics

4.2

(12)

Resource management

4.0

(1)

Scheduling

(0)

Server monitoring

4.5

(39)

Service level agreement (sla) management

4.0

(1)

Support ticket management

4.7

(51)

Task management

(0)

Task scheduling

5.0

(2)

Third-Party integrations

3.8

(10)

Ticket management

5.0

(1)

Time & expense tracking

4.1

(7)

User management

5.0

(1)

Workflow configuration

(0)

Workflow management

(0)

Syncro alternatives

Syncro

4.6

(148)

visit website

Starting from

129

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.7

Customer Support

4.4

N-central

4.1

(195)

visit website

Starting from

1.75

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.9

Customer Support

3.9

N-sight RMM

4.3

(194)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.1

Customer Support

4.0

Cove Data Protection

4.7

(217)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.5

Syncro pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core Plan

129

/user

Per month

Features included:

Fully integrated RMM & PSA
Unlimited RMM agents for Windows & Mac devices
Powerful scripting engine
50+ integrations (Pax8, ITGlue, Domotz & more)
Payment processing (via Worldpay, Stripe)
Automated Remediation for RMM alerts

Team Plan

179

/user

Per month

Features included:

All Features in Core Plan, plus:
Network Discovery
Advanced Ticket Creation Automations & Assignments
Guided Ticket Resolution
Scheduled Database Exports
Entra ID Sync and Actions
Security Baselines
Security Assessments

User opinions about Syncro price and value

Value for money rating:

4.7

(148)

To see what individual users think of Syncro's price and value, check out the review snippets below.

“I use Syncro for endpoint monitoring and management, allowing us to manage large numbers of endpoints in a central, automated way.”

Joshua D.

Support Engineer

“The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time.”

Joshua E.

IT Manager

Syncro integrations (25)

Integrations rated by users

We looked at 148 user reviews to identify which products are mentioned as Syncro integrations and how users feel about them.

Bitdefender GravityZone

Integration rating: 4.5 (18)

QuickBooks Online

Integration rating: 4.1 (13)

“All of our invoicing is shared between the two programs.”

“I haven't at the moment.”

Jay H.

Chief Strategy Officer

1/2

Microsoft Teams

Integration rating: 4.8 (8)

Huntress

Integration rating: 4.6 (8)

“SIEM integration is critical to tracking EVERYTHING within the SIEM.”

Jacob T.

Network Engineer

ScreenConnect

Integration rating: 4.8 (6)

Zapier

Integration rating: 4.2 (6)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

Syncro support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Phone Support

Email/Help Desk

Knowledge Base

FAQs/Forum

Training options

Webinars

Documentation

Live Online

Videos

Syncro FAQs

Q. What is Syncro used for?

Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.

These products have better value for money