App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Capacity
5
9
4
3
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Artificial Intelligence-based knowledge management solution
Table of Contents
Is this product right for your business?
Find out with a
Capacity - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Capacity overview
What is Capacity?
Capacity is an artificial intelligence (AI) and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. The platform comes with a drag-and-drop interface, which assists users with organizing information using folders, dialogues, and custom sharing rules.
Capacity allows enterprises to manage database access permissions for team members, website visitors, departments, and positions. Key features include natural language processing, instant responses, secure document storage, dashboards, and customizable content. The platform includes an AI-enabled knowledge base, which lets users store information related to applications, documents, procedures, and manuals in a centralized repository for future reference. The system also uses machine-learning technology to detect duplicate answers across the database and sends verification alerts to administrators.
Capacity includes search capabilities, which let users browse knowledge bases, FAQs, and manuals using custom keywords. Plus, it supports integration with various third-party systems such as Zendesk, Jira, ServiceNow, Bullhorn, Google Maps, Salesforce, Microsoft Outlook, and more.
Starting price
per year
Capacity’s user interface
Capacity reviews
Overall rating
4.5
/5
14
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.79/10
5
4
3
2
1
9
3
2
0
0
Who uses Capacity?
Based on 14 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Capacity's key features
Most critical features, based on insights from Capacity users:
All Capacity features
Features rating:
Capacity alternatives
Capacity
Starting from
25000
Per year
Zendesk Suite
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Bitrix24
Starting from
No pricing info
Capacity pricing
Value for money rating:
Starting from
25000
Per year
User opinions about Capacity price and value
Value for money rating:
Capacity integrations (29)
Top integrations
Capacity support options
Typical customers
Platforms supported
Support options
Training options
Capacity FAQs
Capacity has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Capacity support?
Capacity supports the following languages:
English
Q. Does Capacity offer an API?
Yes, Capacity has an API available for use.
Q. What level of support does Capacity offer?
Capacity offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support