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Creatio CRM

New era CRM to manage all customer and operational workflows

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Table of Contents

Is this product right for your business?

Find out with a

Creatio CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Creatio CRM overview

What is Creatio CRM?

Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.

Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.

And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.

Starting price

25per user /
per month

view pricing plans

Alternatives

Creatio CRM’s user interface

Ease of use rating:

4.7

(133)

Creatio CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(25)

5(106)

What do users say about Creatio CRM?

For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer.

Select to learn more

Who uses Creatio CRM?

Based on 133 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Farming

Automotive

Marketing and Advertising

Others

Use cases

CRM

Customer Service

Marketing Automation

Lead Generation

Campaign Management

Creatio CRM's key features

Most critical features, based on insights from Creatio CRM users:

Workflow management

4.7

(3)

Email management

4.5

(6)

Segmentation

5.0

(2)

Sales pipeline management

4.7

(13)

Calendar management

5.0

(2)

Reporting/Analytics

4.8

(9)

Task management

5.0

(9)

Quotes/Estimates

5.0

(1)

All Creatio CRM features

Features rating:

4.7

(133)

A/B testing

(0)

Access controls/permissions

5.0

(5)

Accounting

(0)

Activity dashboard

(0)

Activity/News feed

4.0

(1)

Activity tracking

(0)

AI/Machine learning

(0)

Alerts/Notifications

5.0

(7)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Approval process control

(0)

Assignment management

(0)

Audit management

(0)

Automated scheduling

(0)

Billing & invoicing

(0)

Bills of material

(0)

Borrower management

(0)

Business loans

(0)

Calendar management

5.0

(2)

Calendar/Reminder system

4.0

(2)

Calendar sync

5.0

(1)

Call logging

(0)

Call recording

(0)

Campaign analytics

(0)

Campaign management

5.0

(1)

Campaign planning

(0)

Campaign segmentation

(0)

Catalog management

(0)

Channel management

(0)

Client database

(0)

Client management

(0)

Client tracking

(0)

Collaboration tools

(0)

Collateral tracking

(0)

Commercial

(0)

Commercial Mortgages

(0)

Commission management

(0)

Communication management

(0)

Compliance management

(0)

Compliance tracking

(0)

Configurable workflow

(0)

Contact database

4.9

(15)

Contact management

4.8

(19)

Content management

4.0

(1)

Contract/License management

(0)

Conversion tracking

5.0

(1)

Core banking

(0)

Corporate banking

(0)

Credit card management

(0)

Credit card processing

(0)

Credit reporting

(0)

Credit union

(0)

CRM

4.7

(9)

Customer accounts

(0)

Customer database

4.9

(7)

Customer engagement

(0)

Customer experience management

(0)

Customer history

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customizable branding

5.0

(1)

Customizable ctas

(0)

Customizable fields

5.0

(1)

Customizable forms

(0)

Customizable reports

5.0

(3)

Customizable templates

5.0

(1)

Dashboard

(0)

Data import/export

4.3

(7)

Data security

4.8

(4)

Data visualization

4.0

(2)

Deal management

(0)

Document management

5.0

(2)

Document storage

4.3

(3)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email management

4.5

(6)

Email marketing

4.5

(10)

Email sequences

(0)

Email templates

(0)

Email tracking

4.0

(1)

Engagement tracking

(0)

Event marketing

(0)

Event triggered actions

(0)

Expense tracking

(0)

Field sales management

(0)

Financial analysis

(0)

Financial management

(0)

Financial reporting

(0)

For aec industry

(0)

For Borrowers

(0)

For brokers

(0)

Forecasting

(0)

For financial institutions

(0)

For healthcare

(0)

For insurance industry

(0)

For sales teams/organizations

(0)

Generative ai

(0)

Goal setting/tracking

(0)

HIPAA compliant

(0)

Inbox management

4.0

(2)

Interaction tracking

4.8

(4)

Internal chat integration

(0)

Inventory control

(0)

Inventory management

(0)

Investment management

(0)

Investor management

(0)

Knowledge base management

(0)

Knowledge management

4.0

(1)

Landing pages/web forms

(0)

Lead assignment

(0)

Lead capture

4.9

(8)

Lead distribution

(0)

Lead engagement

(0)

Lead generation

5.0

(2)

Lead management

4.5

(15)

Lead nurturing

(0)

Lead qualification

5.0

(2)

Lead scoring

(0)

Lead segmentation

(0)

Lending management

(0)

List management

(0)

Live chat

3.0

(1)

Loan management

(0)

Loan origination

(0)

Loan portfolio management

(0)

Loan processing

(0)

Loan servicing

(0)

Marketing automation

4.7

(6)

Marketing calendar

(0)

MES

(0)

Mobile access

4.5

(4)

Mobile app

(0)

Monitoring

(0)

Mortgages

(0)

Multi-Campaign

(0)

Multi-Channel communication

4.4

(5)

Multi-Channel marketing

(0)

Multi-Currency

(0)

Multi-Language

4.0

(1)

Negative feedback management

(0)

Omnichannel communications

(0)

Opportunity management

(0)

Patient communications

(0)

Patient management

(0)

Payment collection

(0)

Payment reminders

(0)

Payment tracking

(0)

Performance metrics

(0)

Personalization

(0)

Pipeline management

5.0

(5)

Pipeline reports

(0)

Policy management

(0)

Portfolio management

(0)

Predictive analytics

(0)

Pre-Qualification

(0)

Price optimization

(0)

Pricing management

(0)

Prioritization

(0)

Process/Workflow automation

(0)

Product catalog

(0)

Production management

(0)

Projections

(0)

Proposal generation

(0)

Prospecting tools

5.0

(2)

Quotes/Estimates

5.0

(1)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Recommendations

(0)

Records management

(0)

Referral tracking

(0)

Relationship Tracking

(0)

Reminders

(0)

Reporting/Analytics

4.8

(9)

Reporting & statistics

3.5

(2)

Retail banking

(0)

Revenue management

(0)

Creatio CRM alternatives

Creatio CRM

4.7

(133)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.7

Customer Support

4.7

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

HubSpot CRM

4.5

(4.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.4

Zoho CRM

4.3

(6.9K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Creatio CRM pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Growth

/user

Per month

Features included:

360° Customer View
Business Process Management
Collaboration Tools
Contract Management
Document Flow Automation
Field Sales Management
Knowledge Management
Lead Management

Enterprise

/user

Per month

Features included:

Lead Management
Mobile Sales
Opportunity Management
Orders and Invoices
Product Management
Project Management
Sales Forecasting
Synchronization and Integration
System Designer

Unlimited

/user

Per month

Features included:

Creatio.ai 300K per user tokens
50+ users
Basic dedicated cloud instance included
Unlimited change logs

User opinions about Creatio CRM price and value

Value for money rating:

4.7

(133)

To see what individual users think of Creatio CRM's price and value, check out the review snippets below.

“The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. ”

octavio g.

IT Manager

“I also appreciated how well the platform integrates customer data across touchpoints to create more targeted and personalized communications.”

Vlada H.

Marketing Manager

Creatio CRM integrations (19)

Integrations rated by users

We looked at 133 user reviews to identify which products are mentioned as Creatio CRM integrations and how users feel about them.

Gmail

Integration rating: 4.8 (5)

“It makes it easy to schedule events with other Gmail users.”

Rylie P.

Communications Coordinator

Microsoft Outlook

Integration rating: 4.7 (3)

Google Calendar

Integration rating: 5.0 (2)

“Love my google calendar”

Stacey S.

Onwer

Infobip

Integration rating: 4.0 (1)

“Correo masivo entrw apps”

Juan C.

Director

Microsoft Teams

Integration rating: 5.0 (1)

Creatio CRM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

FAQs/Forum

Knowledge Base

Phone Support

Email/Help Desk

Chat

Training options

In Person

Documentation

Live Online

Videos

Webinars

Creatio CRM FAQs

Popular comparisons with Creatio CRM

Creatio CRMvsSalesforce Sales Cloud

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