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QuickBooks Payroll
5
666
4
195
3
62
2
16
1
41
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Small business payroll platform
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QuickBooks Payroll - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
QuickBooks Payroll overview
Based on 980 verified user reviews
What is QuickBooks Payroll?
QuickBooks Payroll is a payroll tool offering key features such as tax compliance, tax calculation, payroll management, payroll reporting, direct deposit, and W-2 preparation, among others.
Who uses QuickBooks Payroll?
Reviews for QuickBooks Payroll come from a wide variety of industries, including construction (11% of reviewers), accounting (11%), and medical practice (4%). The most frequent use case for QuickBooks Payroll cited by reviewers is payroll (78% of reviewers).
What do users say about QuickBooks Payroll pricing?
Some users say QuickBooks Payroll offers reasonable pricing and cost-effective features for small businesses, while some reviewers appreciate the free trial. However, some users report unexpected costs, frequent price increases, and extra charges for additional features.
What are the most popular integrations for QuickBooks Payroll?
The QuickBooks Payroll integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.4 out of 5 for its integration with QuickBooks Payroll.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Payroll
Taxes
Ease of Use
Banking and Payments
Pricing
Long waits and limited help
QuickBooks Payroll’s user interface
QuickBooks Payroll pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about QuickBooks Payroll?
QuickBooks Payroll is a payroll tool offering key features such as tax compliance, tax calculation, payroll management, payroll reporting, direct deposit, and W-2 preparation, among others.
Select to learn more
Who uses QuickBooks Payroll?
Based on 980 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
QuickBooks Payroll's key features
GetApp's analysis of 95 verified user reviews collected between August 2021 and August 2024 identifies QuickBooks Payroll's most critical features and summarizes user sentiment about those features.
Reviewers appreciate QuickBooks Payroll's Tax Compliance capabilities. They highlight the automated tax calculation, filing, and payment for state and federal taxes, which simplifies the complex and time-consuming process. Users report that the software helps maintain compliance with tax deadlines through alerts and reminders. They find it beneficial for reducing errors and penalties, though some mention issues with state-specific filings and migration processes. Overall, they value the accuracy and convenience provided by QuickBooks Payroll in managing tax compliance. Of the 54 QuickBooks Payroll users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.
Reviewers indicate that QuickBooks Payroll's Payroll Management capabilities streamline payroll processes, reducing time and errors. They appreciate the integration with QuickBooks Online for seamless accounting and payroll management. Users find it easy to set up and customize payroll schedules, handle various pay arrangements, and manage deductions and benefits. They also value the ability to track employee hours, performance, and absences. However, some mention challenges with customization and additional costs for certain capabilities. Of the 51 QuickBooks Payroll users who gave detailed accounts of their use of Payroll Management, 98% rated this feature as important or highly important.
Users report that QuickBooks Payroll's Payroll Reporting capabilities offer robust and customizable reporting options. They find it helpful for gaining insights into payroll expenses, taxes, and employee earnings. Reviewers appreciate the ease of generating detailed reports for various needs, such as meetings, financial analysis, and compliance. They highlight the seamless integration with QuickBooks Online for comprehensive accounting reporting. Some users mention the practicality of pre-made reports and the ability to export them in different formats. Of the 45 QuickBooks Payroll users who gave detailed accounts of their use of Payroll Reporting, 96% rated this feature as important or highly important.
Reviewers highlight the convenience and efficiency of QuickBooks Payroll's Direct Deposit capabilities. They find it easy to set up and manage, with options for same-day and next-day deposits. Users appreciate the automation of payroll payments, eliminating the need for paper checks. They report that direct deposits are processed accurately and on time, ensuring employees are paid promptly. However, some mention limitations with deposit limits and challenges in correcting banking information errors. Of the 61 QuickBooks Payroll users who gave detailed accounts of their use of Direct Deposit, 92% rated this feature as important or highly important.
Rhonda J.
Medical Administrative
Emily C.
Marketing Director
Tanveer A.
Software enginner
Rania A.
Bookkeeping
Reviewers appreciate the user-friendly approach of QuickBooks Payroll's W-2 Preparation capabilities. They find it simplifies the process, ensuring accuracy and saving time. Users report that the software automatically prepares, prints, and emails W-2 forms, reducing the need for manual effort. They value the ability to reprint prior years' forms and the integration with QuickBooks Online for seamless record-keeping. Some users mention the cost savings compared to using external accountants for W-2 preparation. Of the 51 QuickBooks Payroll users who gave detailed accounts of their use of W-2 Preparation, 90% rated this feature as important or highly important.
All QuickBooks Payroll features
Features rating:
QuickBooks Payroll alternatives
QuickBooks Payroll pricing
Pricing plans
Pricing details:
User opinions about QuickBooks Payroll price and value
Value for money rating:
To see what individual users think of QuickBooks Payroll's price and value, check out the review snippets below.
Katelynn H.
Payroll specialist
Landon W.
Administrator
QuickBooks Payroll integrations (4)
Integrations rated by users
We looked at 980 user reviews to identify which products are mentioned as QuickBooks Payroll integrations and how users feel about them.
Integration rating: 4.5 (35)
“All of our invoicing is shared between the two programs.”
“I haven't at the moment.”
Jay H.
Chief Strategy Officer
Integration rating: 4.8 (6)
Integration rating: 3.8 (6)
Integration rating: 4.8 (4)
“Currently we enter time thru QB time for job costing.”
Bill h.
Controller
Integration rating: 4.7 (3)
Integration rating: 4.5 (2)
“It keeps you from messing up numbers when entering payroll manually. Mistakes happen when transferring manually so this does it for you….mistake free!”
Marissa S.
Administrative Assistant and Treasurer
QuickBooks Payroll customer support
What do users say about QuickBooks Payroll customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of QuickBooks Payroll customer support.
The majority of users find QuickBooks Payroll support staff knowledgeable, friendly, and able to resolve most issues effectively.
A number of users appreciate the availability of live chat and phone support, with agents walking them through solutions step by step.
Frequently reported by users, customer service is helpful for onboarding, troubleshooting, and providing clear explanations when needed.
A minority of users report long wait times, inconsistent answers, and difficulty reaching support or getting prompt, effective assistance.
Support options
Training options
To see what individual users say about QuickBooks Payroll's customer support, check out the review snippets below.
“My experience with QuickBooks Payroll was generally good, but we ultimately moved to another provider that offered more robust features, stronger customer support, and better HR and benefits integrations to match our growing needs.”
Landon W.
Administrator
“I liked Quickbooks Payroll because the customer service availability is a 10/10.”
Mashelia D.
Manager
“Customer service was mediocre and took quite a long while to work with for seemingly simple errors that were only correctly handled approximately 50% of the time.”
Darcie G.
Payroll Manager
QuickBooks Payroll FAQs
QuickBooks Payroll is a payroll management platform for small businesses that provides businesses with complete control over their employee salary calculations and labor hours. The payroll solution incorporates an internal calculator which automatically assesses tax returns based on the amount of employee hours entered. QuickBooks Payroll lets users enter the salaries and hours of employees, then allocates staff wages to their linked accounts. Full tax reports can also be viewed and return payments are automatically calculated and can be processed within a matter of seconds. Tax returns can be managed based on geographical location to abide by state employment laws. All data entered into QuickBooks Payroll is completely transparent and users can view real-time reports which can be exported to Excel spreadsheets. The complete backend dashboard is optimised for mobile devices giving users the ability to control payroll operations whilst out of office. Once logged in, QuickBooks Payroll lets users add, edit and execute payment tasks, and generates notifications for important updates.
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