App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Zoho Assist
5
1K
4
293
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote support solution
Table of Contents
Zoho Assist - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Zoho Assist overview
Based on 1406 verified user reviews
What is Zoho Assist?
Zoho Assist is a remote support solution with key features that include remote access/control, unattended access, access controls/permissions, and more.
Who uses Zoho Assist?
By industry, Zoho Assist reviewers are most commonly professionals in information technology and services (26%). The most frequent use case cited by reviewers is remote support (72%).
What do users say about Zoho Assist pricing?
Most users consider Zoho Assist to deliver strong value for money, as they appreciate its affordable pricing and robust features. Some reviewers feel advanced features are locked behind higher tiers, and costs can escalate for larger teams.
What are the most popular integrations for Zoho Assist?
The Zoho Assist integration most frequently cited by reviewers is Zoho Desk, a help desk product rated 4.6 out of 5 for its integration with Zoho Assist.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
File Transfer
Remote Support
Remote Access
Performance and Speed
Inconsistent shortcuts and clipboard functionality
Cumbersome multi-monitor and screen handling
Zoho Assist’s user interface
Zoho Assist review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Zoho Assist?
Reviewers indicate Zoho Assist is valued for its reliable remote support, ease of use, and strong cross-platform capabilities. They find session management, unattended access, and integration with other Zoho tools helpful for supporting clients and teams efficiently. They appreciate the affordable pricing compared to competitors and the quick setup process, which saves time and resources. Most feel the security features, like encryption and two-factor authentication, provide peace of mind. Connectivity is generally stable, and they like the flexibility to work from anywhere.
Some say there is a learning curve, especially around licensing and feature differences. They report occasional connection issues, limited advanced features in lower-tier plans, and confusion for less tech-savvy clients during setup. They think mobile support and access controls could be improved, and note that some features require higher-priced plans.
Select to learn more
Who uses Zoho Assist?
Based on 1,406 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zoho Assist's key features
GetApp's analysis of 254 verified user reviews collected between July 2021 and September 2024 identifies Zoho Assist's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoho Assist's Remote Access/Control capabilities for their reliability and ease of use. They report seamless access to multiple screens, efficient file sharing, and real-time control. Users find it valuable for managing remote desktops, mobile devices, and handling technical support tasks. They highlight the software's ability to handle different operating systems like Windows, macOS, and Android. However, some users mention issues with the mobile version, including screen refresh problems and mouse control difficulties. Of the 181 Zoho Assist users who gave detailed accounts of their use of Remote Access/Control, 99% rated this feature as important or highly important.
Reviewers highlight Zoho Assist's Unattended Access as a valuable aspect for performing maintenance and support tasks outside business hours. They find it easy to set up and appreciate the ability to access remote computers without user intervention. Users mention the convenience of installing the lightweight agent and the ability to manage devices efficiently. They also note that it integrates well with other platforms like MS, WordPress, and Cpanel. Some users, however, report occasional performance issues and challenges with mobile devices. Of the 124 Zoho Assist users who gave detailed accounts of their use of Unattended Access, 89% rated this feature as important or highly important.
Nithin J.
Software Developer
Jerry J.
CFO
Aaron T.
IT and Marketing Officer
Vijay K.
Manager
Reviewers indicate that Zoho Assist's Access Controls/Permissions are important for maintaining security and managing user access. They appreciate the ability to customize permissions, control device access, and manage technician roles. Users find the capability easy to use and effective in ensuring authorized access during support sessions. They also mention the importance of this capability for compliance with regulations like HIPAA. Some users note that the interface is simple and intuitive, though a few find it confusing at times. Of the 50 Zoho Assist users who gave detailed accounts of their use of Access Controls/Permissions, 84% rated this feature as important or highly important.
All Zoho Assist features
Features rating:
Zoho Assist alternatives
Zoho Assist
Starting from
480
Per month
Atera
Starting from
129
/user
Per month
Slack
Starting from
8.75
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
Zoho Assist pricing
Pricing plans
Pricing details:
User opinions about Zoho Assist price and value
Value for money rating:
To see what individual users think of Zoho Assist's price and value, check out the review snippets below.
Jerry L.
Owner
Chris R.
Owner
Zoho Assist integrations (17)
Integrations rated by users
We looked at 1,406 user reviews to identify which products are mentioned as Zoho Assist integrations and how users feel about them.
Integration rating: 4.7 (38)
Integration rating: 5.0 (6)
Integration rating: 4.8 (5)
“primary crm for babymd”
Sia A.
product manager
Integration rating: 4.8 (5)
Integration rating: 4.7 (5)
“I was able to institute total network rules for both outbound and inbound messaging that allowed me and my staff to send encrypted messages while out in the field.”
Eric M.
Fiduciary
Integration rating: 5.0 (5)
Zoho Assist customer support
What do users say about Zoho Assist customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Zoho Assist customer support.
Widely noted by reviewers, Zoho Assist's customer support is responsive, quick to resolve issues, and provides clear communication.
A fair number of users appreciate the live chat and multiple support channels, making it easy to reach the support team when needed.
Multiple users highlight the professionalism and knowledge of support staff, who actively follow up and ensure problems are solved.
A limited number of users report slow response times, difficulty reaching support, and occasional communication challenges with the team.
Support options
Training options
To see what individual users say about Zoho Assist's customer support, check out the review snippets below.
“Initially I was explained limitations and offered way around which I actually found myself and was inconvenient but acceptable. And I was very surprised, that after few days support agent followed up, requested additional information and next day I got resolution how to deal with the problem.”
Vitaly M.
owner
Zoho Assist FAQs
Zoho Assist has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Zoho Assist used for?
Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access. Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers. Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.
Q. Does Zoho Assist support mobile devices?
Zoho Assist supports the following devices:
iPad, Android, iPhone
Q. What level of support does Zoho Assist offer?
Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
Popular comparisons with Zoho Assist
