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Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website

Table of Contents

Is this product right for your business?

Find out with a

Vision Helpdesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Vision Helpdesk overview

What is Vision Helpdesk?

Vision Helpdesk is a customer support ticketing software that serves all small, medium, and enterprise-level business with its four different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

4) Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Vision Helpdesk license is available as SaaS (cloud platform) and Download (on premises) version.

Starting price

15per user /
per month

view pricing plans

try for free

Alternatives

Vision Helpdesk’s user interface

Ease of use rating:

4.6

(48)

Vision Helpdesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(15)

5(33)

What do users say about Vision Helpdesk?

Vision helpdesk is the easiest out of all the helpdesks to use.

Select to learn more

Who uses Vision Helpdesk?

Based on 48 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer & Network Security

Telecommunications

Automotive

Human Resources

Others

Use cases

Customer Service

Help Desk

Live Chat

Issue Tracking

Service Desk

Vision Helpdesk's key features

Most critical features, based on insights from Vision Helpdesk users:

Knowledge base management

5.0

(4)

Alerts/Escalation

4.5

(8)

Support ticket management

4.8

(6)

Service level agreement (sla) management

4.5

(2)

Service catalog

5.0

(1)

Contract/License management

5.0

(1)

All Vision Helpdesk features

Features rating:

4.6

(48)

Access controls/permissions

(0)

Activity dashboard

4.3

(7)

Activity tracking

(0)

AI copilot

(0)

Alerts/Escalation

4.5

(8)

Alerts/Notifications

(0)

API

(0)

Approval process control

(0)

Asset lifecycle management

(0)

Asset tracking

(0)

Assignment management

(0)

Automated routing

4.5

(4)

Autoresponders

4.0

(2)

Call center management

(0)

Canned responses

5.0

(1)

Change management

5.0

(1)

Chat/Messaging

5.0

(2)

CMDB

(0)

Collaboration tools

4.4

(5)

Commenting/Notes

(0)

Configurable workflow

(0)

Configuration management

(0)

Contact management

5.0

(1)

Contract/License management

5.0

(1)

Customer database

5.0

(1)

Customer support

(0)

Customizable branding

4.4

(5)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

5.0

(1)

Dashboard

4.8

(6)

Document storage

(0)

Drag & drop

(0)

Email management

4.8

(12)

Email templates

(0)

File sharing

5.0

(3)

Geotargeting

(0)

Help desk management

(0)

Incident management

(0)

Interaction tracking

5.0

(2)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

5.0

(2)

Knowledge base management

5.0

(4)

Live chat

5.0

(1)

Macros/Templated responses

4.7

(3)

Mobile access

5.0

(7)

Mobile app

3.0

(1)

Monitoring

(0)

Multi-Channel communication

5.0

(2)

Offline form

5.0

(1)

Performance metrics

(0)

Prioritization

5.0

(1)

Proactive chat

5.0

(2)

Problem management

5.0

(1)

Project management

2.5

(2)

Queue management

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

4.9

(7)

Real-Time notifications

4.5

(4)

Real-Time reporting

(0)

Recurring issues

3.0

(1)

Release management

(0)

Reporting/Analytics

4.7

(3)

Reporting & statistics

4.5

(6)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Self service portal

4.6

(5)

Service catalog

5.0

(1)

Service level agreement (sla) management

4.5

(2)

Single sign on

(0)

Social media integration

(0)

SSL security

(0)

Support ticket management

4.8

(6)

Support ticket tracking

(0)

Surveys & feedback

(0)

Tagging

(0)

Task management

5.0

(1)

Task progress tracking

(0)

Third-Party integrations

5.0

(1)

Ticket management

4.6

(8)

Transcripts/Chat history

5.0

(5)

Transfers/Routing

(0)

Widgets

(0)

Workflow management

5.0

(1)

Vision Helpdesk alternatives

Vision Helpdesk

4.6

(48)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.4

Customer Support

4.6

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveChat

4.6

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Vision Helpdesk pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter Help Desk

/user

Per month

Features included:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Apply SLA Plans to Single Ticket
Article Comments and Approval Mechanism
Assign Ticket to Multiple Staff Agents
Auto Client Registration on Email
Business Hour Schedule and Holiday Management
Client and Department Level
Client Import Through CSV
Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions
Clients Notes and Files Attachment to Client Profile
Company-Admins
Create Organization
Create Teams and Include Staff as Team Members
Custom and Graphical Reports
Custom Email Templates
Customer Feedback and Ticket Rating
Custom Fields for Ticket Creation
Custom Labels
Custom Ticket Filters
Custom Ticket Listing Views
Custom Ticket Status
Default Company and Client Language Setup
Define Password Strength
Department Access to Clients Too
Departments and Status
Department Wise Staff Access
Different Time Zones for Companies and Staff Members
Email Notification to Staff Agents
Email Ticketing
Encrypted Passwords in Database
Export Ticket to PDF and CSV
Fully Customizable Client Portal Templates
Gamification
Group Clients Under Organization
Import and Export Knowledge Base Area
Incident Automation
Integrated Custom Client Survey
Internal Knowledge-Base for Staff
Internal Ticketing
IP Based Staff Login Restriction
Knowledge-Base
Knowledge-Base Suggestion for Staff and Client Portal
Leader-Board and Quest Support
Link and Split Tickets
Macro or Canned Response
Manage Profile and Sub-Contacts
Manual Registration and Approval Mechanism
Mark Spam and Ban User
Merge
Module-Wise
Multi Language Email Templates
Multi Language Support for Client and Staff Portal
Multi Language Support for Knowledge-Base
Multi Level Category Based Knowledge-Base
Multi Level Ticket Escalation Rules
Outgoing Email SMTP Support
Overview for All the Modules
Per Department Staff Agent Signature
Public and Private Access for the Files
Q and A
Quick Ticket and Client Search
Responsive Mobile Ready Portal
Self Service Portal Customers Can Submit and Track Their Tickets
Set Operation Privileges and Access Rights to Teams
Setup Multiple SLA Plans
Several Data and Graphical Reports Offered
SSL Support for Saas License
Staff Hierarchy (Super-Admins
Staff Import Through CSV
Suggestions and Download Support
System Overview
Tags and Flags
Team Managers
Teams and Staff Members)
Ticket Auto Assign Rules (Round Robin) Using Workflow
Ticket Auto Close Rules Using Workflow
Ticket Dispatch Rules Using Workflow
Ticket Type and Priority
Tree Structure With Ticket Counts for Companies
Two Factor Authentication for Clients
Update Notification for Each Module
User Registration Forms

Pro Help Desk

/user

Per month

Features included:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients
Article Comments and Approval Mechanism
Assign and Track Tasks
Assign Ticket to Multiple Staff Agents
Attachments Posts
Auto Client Registration on Email
Billing Automation
Billing Software’s
Business Hour Schedule and Holiday Management
CAB Users
Calendar
Client and Department Level
Client Import Through CSV
Client Management
Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions
Clients Notes and Files Attachment to Client Profile
Company-Admins
Create
Create Organization
Create Teams and Include Staff as Team Members
CRM and CMS Software’s
Custom and Graphical Reports
Custom Email Templates
Customer Feedback and Ticket Rating
Custom Fields for Ticket Creation
Custom Labels
Custom Ticket Filters
Custom Ticket Listing Views
Custom Ticket Status
Default Company and Client Language Setup
Define Password Strength
Department Access to Clients Too
Departments and Status
Department Wise Staff Access
Different Time Zones for Companies and Staff Members
Ecommerce
Email Notification to Staff Agents
Email Ticketing
Encrypted Passwords in Database
Export Ticket to PDF and CSV
External or Internal Forums
Facebook Integration
Follow the Forum Articles
Forum Articles Mark as Sticky
Fully Customizable Client Portal Templates
Gamification
Get Assistance to Solve Tickets
Group Clients Under Organization
Import and Export Knowledge Base Area
Incident Automation
Integrated Custom Client Survey
Internal Knowledge-Base for Staff
Internal Ticketing
Internal Tool for Staff Members to Collaborate
Invoice Creation
IP Based Staff Login Restriction
Iphone and Ipad App
ITIL Automation
Knowledge-Base
Knowledge-Base Suggestion for Staff and Client Portal
Leader-Board and Quest Support
Link and Split Tickets
Link Task to Tickets
List of All Pending Approvals
Live Chat
Live Chat Integration
Macro or Canned Response
Manage Profile and Sub-Contacts
Manual Registration and Approval Mechanism
Mark Spam and Ban User
Merge
Module-Wise
Multi Language Email Templates
Multi Language Support for Client and Staff Portal
Multi Language Support for Knowledge-Base
Multi Level Category Based Knowledge-Base
Multi Level Ticket Escalation Rules
One to Many and One to One Blab Support
One to One & Group Chat
Outgoing Email SMTP Support
Overview for All the Modules
Per Department Staff Agent Signature
Pre-Paid and Post Paid Ticket Billing
Public and Private Access for the Files
Q and A
Quick Ticket and Client Search
Reason on Incident Closure Status
Recurring Tasks and Sub-Tasks
Remote Desktop Access and Meeting Tools
Responsive Mobile Ready Portal
Self Service Portal Customers Can Submit and Track Their Tickets
Set Operation Privileges and Access Rights to Teams
Setup Multiple SLA Plans
Several Data and Graphical Reports Offered
Share Knowledge-Base
Social Media
SSL Support for Saas License
Staff Communication Remains Safe Inside Your Organization
Staff Hierarchy (Super-Admins
Staff Import Through CSV
Suggestions and Download Support
Supports Images
System Overview
Tags and Flags
Task Automation
Task Notifications
Tax Rules and Payment Gateway Support
Team Communication
Team Managers
Teams and Staff Members)
Ticket Auto Assign Rules (Round Robin) Using Workflow
Ticket Auto Close Rules Using Workflow
Ticket Dispatch Rules Using Workflow
Ticket Lock or Agent Collision Detection
Ticket Management
Ticket Scheduling
Ticket Type and Priority
Time and Ticket Based Billing Support
Time Based Billing : Time Credit
Time Tracking
Topic Comments and Approval Mechanism
Tree Structure With Ticket Counts for Companies
Twitter Integration
Two Factor Authentication for Clients
Update Notification for Each Module
Urgency
User Registration Forms
Voip
Voip Integration
Windows Phone App

Satellite Help Desk

/user

Per month

Features included:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients
Article Comments and Approval Mechanism
Assign and Track Tasks
Assign Ticket to Multiple Staff Agents
Attachments Posts
Auto Client Registration on Email
Billing Automation
Billing Software’s
Business Hour Schedule and Holiday Management
CAB Users
Calendar
Client and Department Level
Client Import Through CSV
Client Management
Client Portals With Its Own Knowledge-Base Support
Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions
Clients Notes and Files Attachment to Client Profile
Company-Admins
Complete Data Isolation Among Companies and Its End Users
Create
Create Organization
Create Teams and Include Staff as Team Members
CRM and CMS Software’s
Custom and Graphical Reports
Custom Email Templates
Customer Feedback and Ticket Rating
Custom Fields for Ticket Creation
Custom Labels
Custom Ticket Filters
Custom Ticket Listing Views
Custom Ticket Status
Default Company and Client Language Setup
Define Password Strength
Department Access to Clients Too
Departments and Status
Department Wise Staff Access
Different Time Zones for Companies and Staff Members
Each Client Portal Can Have Its Own Website URL in Browser
Ecommerce
Email Notification to Staff Agents
Email Ticketing
Encrypted Passwords in Database
Export Ticket to PDF and CSV
External or Internal Forums
Facebook Integration
Follow the Forum Articles
Forum Articles Mark as Sticky
Fully Customizable Client Portal Templates
Gamification
Get Assistance to Solve Tickets
Group Clients Under Organization
Import and Export Knowledge Base Area
Incident Automation
Integrated Custom Client Survey
Internal Knowledge-Base for Staff
Internal Ticketing
Internal Tool for Staff Members to Collaborate
Invoice Creation
IP Based Staff Login Restriction
Iphone and Ipad App
ITIL Automation
Knowledge-Base
Knowledge-Base Suggestion for Staff and Client Portal
Leader-Board and Quest Support
Link and Split Tickets
Link Task to Tickets
List of All Pending Approvals
Live Chat
Live Chat Integration
Macro or Canned Response
Manage Profile and Sub-Contacts
Manual Registration and Approval Mechanism
Mark Spam and Ban User
Merge
Module-Wise
Multi Language Email Templates
Multi Language Support for Client and Staff Portal
Multi Language Support for Knowledge-Base
Multi Level Category Based Knowledge-Base
Multi Level Ticket Escalation Rules
One to Many and One to One Blab Support
One to One & Group Chat
Outgoing Email SMTP Support
Overview for All the Modules
Per Department Staff Agent Signature
Pre-Paid and Post Paid Ticket Billing
Public and Private Access for the Files
Q and A
Quick Ticket and Client Search
Reason on Incident Closure Status
Recurring Tasks and Sub-Tasks
Remote Desktop Access and Meeting Tools
Responsive Mobile Ready Portal
Self Service Portal Customers Can Submit and Track Their Tickets
Set Operation Privileges and Access Rights to Teams
Setup Multiple SLA Plans
Several Data and Graphical Reports Offered
Share Knowledge-Base
Share Staff Members or Keep Them Isolated Too
Single Database and Single Staff Portal With Different Branded Client Portals for Each Company
Social Media
SSL Support for Saas License
Staff Communication Remains Safe Inside Your Organization
Staff Hierarchy (Super-Admins
Staff Import Through CSV
Suggestions and Download Support
Supports Images
System Overview
Tags and Flags
Task Automation
Task Notifications
Tax Rules and Payment Gateway Support
Team Communication
Team Managers
Teams and Staff Members)
Ticket Auto Assign Rules (Round Robin) Using Workflow
Ticket Auto Close Rules Using Workflow
Ticket Dispatch Rules Using Workflow
Ticket Lock or Agent Collision Detection
Ticket Management
Ticket Scheduling
Ticket Type and Priority
Time and Ticket Based Billing Support
Time Based Billing : Time Credit
Time Tracking
Topic Comments and Approval Mechanism
Tree Structure With Ticket Counts for Companies
Twitter Integration
Two Factor Authentication for Clients
Update Notification for Each Module
Urgency
User Registration Forms
Voip
Voip Integration
Websites Can Be Hosted on Different Servers
Windows Phone App

Pro Service Desk

/user

Per month

Features included:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients
Article Comments and Approval Mechanism
Asset Relationships
Assign and Track Tasks
Assign Ticket to Multiple Staff Agents
Attach Child Assets
Attachments Posts
Auto Calculating Book Value
Auto Client Registration on Email
Billing Automation
Billing Software’s
Business Hour Schedule and Holiday Management
CAB Users
Calendar
Client and Department Level
Client Import Through CSV
Client Management
Client Portals With Its Own Knowledge-Base Support
Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions
Clients Notes and Files Attachment to Client Profile
CMDB (Configuration Management Database)
Company-Admins
Complete Data Isolation Among Companies and Its End Users
Configuration Items (CI) Tracking
Contract Approval
Contract Expiry Notification
Contract Time Lines and Pricing
Create
Create and Track Contracts Between 3rd Party or Outside Suppliers
Create Organization
Create Product and Vendor Catalogue
Create Teams and Include Staff as Team Members
CRM and CMS Software’s
Custom and Graphical Reports
Custom Email Templates
Customer Feedback and Ticket Rating
Custom Fields for Different Service Specification
Custom Fields for Ticket Creation
Custom Labels
Custom Ticket Filters
Custom Ticket Listing Views
Custom Ticket Status
Default Company and Client Language Setup
Define Password Strength
Department Access to Clients Too
Departments and Status
Department Wise Staff Access
Different Time Zones for Companies and Staff Members
Display Services on Client Portal
Each Client Portal Can Have Its Own Website URL in Browser
Ecommerce
Email Notification to Staff Agents
Email Ticketing
Encrypted Passwords in Database
Export Ticket to PDF and CSV
External or Internal Forums
Facebook Integration
Financial Management
Follow the Forum Articles
Forum Articles Mark as Sticky
Fully Customizable Client Portal Templates
Gamification
Get Assistance to Solve Tickets
Group Clients Under Organization
Impact Analysis Across Cis
Import and Export Knowledge Base Area
Import Asset by Database Field Mapping
Incident Automation
Include Product/Vendor in CI/Asset
Include Product/Vendor in Contract
Integrated Custom Client Survey
Integrated With Tickets / Incident
Internal Knowledge-Base for Staff
Internal Ticketing
Internal Tool for Staff Members to Collaborate
Invoice Creation
IP Based Staff Login Restriction
Iphone and Ipad App
ITIL Automation
ITIL Reports
Knowledge-Base
Knowledge-Base Suggestion for Staff and Client Portal
Leader-Board and Quest Support
Link and Split Tickets
Link Task to Tickets
List of All Pending Approvals
Live Chat
Live Chat Integration
Macro or Canned Response
Manage Profile and Sub-Contacts
Manual Registration and Approval Mechanism
Mark Spam and Ban User
Merge
Module-Wise
Multi Language Email Templates
Multi Language Support for Client and Staff Portal
Multi Language Support for Knowledge-Base
Multi Level Category Based Knowledge-Base
Multi Level CI Types
Multi Level Ticket Escalation Rules
One to Many and One to One Blab Support
One to One & Group Chat
Outgoing Email SMTP Support
Overview for All the Modules
Per Department Staff Agent Signature
Plan and Predict IT Expenditures
Pre-Paid and Post Paid Ticket Billing
Products and Vendors
Public and Private Access for the Files
Q and A
Quick Ticket and Client Search
Reason on Incident Closure Status
Recurring Tasks and Sub-Tasks
Remote Desktop Access and Meeting Tools
Responsive Mobile Ready Portal
Self Service Portal Customers Can Submit and Track Their Tickets
Service Requests From Client Portal
Set Operation Privileges and Access Rights to Teams
Setup Depreciation Methods
Setup Multiple SLA Plans
Several Data and Graphical Reports Offered
Share Knowledge-Base
Share Staff Members or Keep Them Isolated Too
Single Database and Single Staff Portal With Different Branded Client Portals for Each Company
Social Media
SSL Support for Saas License
Staff Communication Remains Safe Inside Your Organization
Staff Hierarchy (Super-Admins
Staff Import Through CSV
Suggestions and Download Support
Supports Images
System Overview
Tags and Flags
Task Automation
Task Notifications
Tax Rules and Payment Gateway Support
Team Communication
Team Managers
Teams and Staff Members)
Ticket Auto Assign Rules (Round Robin) Using Workflow
Ticket Auto Close Rules Using Workflow
Ticket Dispatch Rules Using Workflow
Ticket Lock or Agent Collision Detection
Ticket Management
Ticket Scheduling
Ticket Type and Priority
Time and Ticket Based Billing Support
Time Based Billing : Time Credit
Time Tracking
Topic Comments and Approval Mechanism
Tracking Current Expenditures
Tree Structure With Ticket Counts for Companies
Twitter Integration
Two Factor Authentication for Clients
Update Notification for Each Module
Urgency
User Registration Forms
Voip
Voip Integration
Websites Can Be Hosted on Different Servers
Windows Phone App

Enterprise Service Desk

/user

Per month

Features included:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval and Monitoring the Changes
Approval From Clients
Approval Management
Article Comments and Approval Mechanism
Asset
Asset Relationships
Assign and Track Tasks
Assign Ticket to Multiple Staff Agents
Attach Child Assets
Attachments Posts
Auto Calculating Book Value
Auto Client Registration on Email
Billing Automation
Billing Software’s
Business Hour Schedule and Holiday Management
Business Justification
CAB Users
Calendar
Change
Change Approval Custom Workflow
Change Closure With Reason
Change Description
Change Timeline
Change Type
Client and Department Level
Client Import Through CSV
Client Management
Client Portals With Its Own Knowledge-Base Support
Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions
Clients Notes and Files Attachment to Client Profile
CMDB (Configuration Management Database)
Company-Admins
Complete Data Isolation Among Companies and Its End Users
Configuration Items (CI) Tracking
Contract Approval
Contract Expiry Notification
Contract Time Lines and Pricing
Create
Create and Track Contracts Between 3rd Party or Outside Suppliers
Create Organization
Create Product and Vendor Catalogue
Create Teams and Include Staff as Team Members
CRM and CMS Software’s
Custom and Graphical Reports
Custom Email Templates
Customer Feedback and Ticket Rating
Custom Fields for Different Service Specification
Custom Fields for Ticket Creation
Custom Labels
Custom Ticket Filters
Custom Ticket Listing Views
Custom Ticket Status
Default Company and Client Language Setup
Define Password Strength
Delivery
Department Access to Clients Too
Departments and Status
Department Wise Staff Access
Different Time Zones for Companies and Staff Members
Display Services on Client Portal
Each Client Portal Can Have Its Own Website URL in Browser
Ecommerce
Email Notification to Staff Agents
Email Ticketing
Encrypted Passwords in Database
Export Ticket to PDF and CSV
External or Internal Forums
Facebook Integration
Financial Management
Follow the Forum Articles
Forum Articles Mark as Sticky
Fully Customizable Client Portal Templates
Gamification
Get Assistance to Solve Tickets
Group Clients Under Organization
Impact Analysis Across Cis
Implementation
Import and Export Knowledge Base Area
Import Asset by Database Field Mapping
Incident Automation
Include Product/Vendor in CI/Asset
Include Product/Vendor in Contract
Integrated Custom Client Survey
Integrated With Tickets / Incident
Internal Knowledge-Base for Staff
Internal Ticketing
Internal Tool for Staff Members to Collaborate
Invoice Creation
IP Based Staff Login Restriction
Iphone and Ipad App
ITIL Automation
ITIL Reports
Knowledge-Base
Knowledge-Base Suggestion for Staff and Client Portal
Known Error
Leader-Board and Quest Support
Link and Split Tickets
Linked With Changes
Linked With Tickets / Incidents
Linking the Release With Incident
Link Task to Tickets
List of All Pending Approvals
Live Chat
Live Chat Integration
Macro or Canned Response
Manage Profile and Sub-Contacts
Manual Registration and Approval Mechanism
Mark Spam and Ban User
Merge
Module-Wise
Multi Language Email Templates
Multi Language Support for Client and Staff Portal
Multi Language Support for Knowledge-Base
Multi Level Category Based Knowledge-Base
Multi Level CI Types
Multi Level Ticket Escalation Rules
Notify Everybody in Organization
One to Many and One to One Blab Support
One to One & Group Chat
Outgoing Email SMTP Support
Overview for All the Modules
Per Department Staff Agent Signature
Plan
Plan and Predict IT Expenditures
Planning
Planning and Scheduling the Release
Pre-Paid and Post Paid Ticket Billing
Problem
Problem Analysis
Problem Detailed Analysis
Problem Identification
Problem Impact Analysis
Problem Review
Problem Timeline
Products and Vendors
Proposed Plan
Public and Private Access for the Files
Q and A
Quick Ticket and Client Search
Reason on Incident Closure Status
Recurring Tasks and Sub-Tasks
Release
Remote Desktop Access and Meeting Tools
Responsive Mobile Ready Portal
Reviewing the Change Request
ROI
Role Assignment – Resource
Roll Out & Back Out Plan Description for an Change
Schedule Releases
Scheduling
Scheduling and Role Assignment
Self Service Portal Customers Can Submit and Track Their Tickets
Service Requests From Client Portal
Set Operation Privileges and Access Rights to Teams
Setup Depreciation Methods
Setup Multiple SLA Plans
Several Data and Graphical Reports Offered
Share Knowledge-Base
Share Staff Members or Keep Them Isolated Too
Single Database and Single Staff Portal With Different Branded Client Portals for Each Company
Social Media
Solution to Identified Problems
SSL Support for Saas License
Staff Communication Remains Safe Inside Your Organization
Staff Hierarchy (Super-Admins
Staff Import Through CSV
Staff or Group and CAB User
Suggestions and Download Support
Supports Images
System Overview
Tags and Flags
Task
Task Automation
Task Notifications
Tax Rules and Payment Gateway Support
Team Communication
Team Managers
Teams and Staff Members)
Testing
Ticket Auto Assign Rules (Round Robin) Using Workflow
Ticket Auto Close Rules Using Workflow
Ticket Dispatch Rules Using Workflow
Ticket Lock or Agent Collision Detection
Ticket Management
Ticket Scheduling
Ticket Type and Priority
Time and Ticket Based Billing Support
Time Based Billing : Time Credit
Time Tracking
Topic Comments and Approval Mechanism
Track and Rollback Changes
Tracking Current Expenditures
Tree Structure With Ticket Counts for Companies
Twitter Integration
Two Factor Authentication for Clients
Update Notification for Each Module
Urgency
User Registration Forms
Voip
Voip Integration
Websites Can Be Hosted on Different Servers
Windows Phone App

User opinions about Vision Helpdesk price and value

Value for money rating:

4.4

(48)

To see what individual users think of Vision Helpdesk's price and value, check out the review snippets below.

“It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.”

LEONARDO P.

Management Accountant

“The ticket management system is solid and straightforward.”