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ManageEngine ServiceDesk Plus
5
128
4
78
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Table of Contents
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ManageEngine ServiceDesk Plus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ManageEngine ServiceDesk Plus overview
Based on 229 verified user reviews
What is ManageEngine ServiceDesk Plus?
By industry, ManageEngine ServiceDesk Plus reviewers are most commonly professionals in information technology and services (16%). The most frequent use case cited is help desk (75% of reviewers).
What do users say about ManageEngine ServiceDesk Plus pricing?
Most users consider ManageEngine ServiceDesk Plus to deliver strong value for money, praising its comprehensive features and competitive pricing. Some users say add-ons and integrations raise costs, and some reviewers feel annual price increases are concerning.
What are the most popular integrations for ManageEngine ServiceDesk Plus?
The ManageEngine ServiceDesk Plus integration most frequently cited by reviewers is ManageEngine Endpoint Central, an unified endpoint management (UEM) product rated 4.4 out of 5 for its integration with ManageEngine ServiceDesk Plus.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Customization
Complex and unintuitive interface
ManageEngine ServiceDesk Plus’s user interface
ManageEngine ServiceDesk Plus pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about ManageEngine ServiceDesk Plus?
By industry, ManageEngine ServiceDesk Plus reviewers are most commonly professionals in information technology and services (16%). The most frequent use case cited is help desk (75% of reviewers).
Select to learn more
Who uses ManageEngine ServiceDesk Plus?
Based on 229 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
ManageEngine ServiceDesk Plus's key features
Most critical features, based on insights from ManageEngine ServiceDesk Plus users:
All ManageEngine ServiceDesk Plus features
Features rating:
ManageEngine ServiceDesk Plus alternatives
ManageEngine ServiceDesk Plus
Starting from
16
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Freshservice
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
ManageEngine ServiceDesk Plus pricing
Pricing plans
Pricing details:
User opinions about ManageEngine ServiceDesk Plus price and value
Value for money rating:
Of 32 reviews that provide robust commentary on ManageEngine ServiceDesk Plus's price and value, mention it in a positive light.
Most users consider ManageEngine ServiceDesk Plus to offer strong value for money, highlighting its comprehensive ITIL-oriented features, customizable options, and asset management capabilities at a competitive price. They appreciate the inclusion of a free basic version with no user limit, and find the standard edition suitable for SMBs, while larger enterprises may need higher-tier plans. Some users say the pricing is attractive compared to similar solutions, though they note that add-ons and integrations can increase costs. Some reviewers feel the product becomes expensive for small organizations, especially as annual price increases and limited support in the free version are concerns.
, and
ManageEngine ServiceDesk Plus integrations (16)
Integrations rated by users
We looked at 229 user reviews to identify which products are mentioned as ManageEngine ServiceDesk Plus integrations and how users feel about them.
Integration rating: 4.4 (18)
“Help us with IT inventory information from software and hardware, and support tools”
Edier L.
Network administrator
Integration rating: 4.8 (7)
Integration rating: 4.4 (7)
Integration rating: 4.5 (4)
“Integration with ADManager Plus is important because it streamlines Active Directory user and group management directly from Endpoint Central MSP. It allows IT teams to automate routine AD tasks—such as user provisioning, deprovisioning, and group up”
Wilbert H.
IT Desktop Engineer
Integration rating: 4.7 (3)
“Integrating ADSelfService Plus provides end users with convenient self‑service capabilities—like password resets, account unlocks, and multi‑factor authentication enrollment—while the IT team manages endpoints through Endpoint Central MSP. This reduc”
Wilbert H.
IT Desktop Engineer
Integration rating: 4.0 (3)
ManageEngine ServiceDesk Plus customer support
What do users say about ManageEngine ServiceDesk Plus customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ManageEngine ServiceDesk Plus customer support.
Multiple users highlight the support team's willingness to assist and their helpfulness when contacted.
A portion of users appreciate having dedicated support techs who understand their environment and provide tailored help.
A number of users report inconsistent support experiences, with slow response times and difficulty reaching knowledgeable staff.
Support options
Training options
To see what individual users say about ManageEngine ServiceDesk Plus's customer support, check out the review snippets below.
“Supports SAML sign ins and 2FA which is always good”
Yurii K.
Technical Support Specialist
“As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization.”
Nicat B.
Network and network security engineer
“Requires fine-tuning to avoid Email/SMS alerts can be too frequently or lack filtering.”
ISHWARI P.
Trainee
ManageEngine ServiceDesk Plus FAQs
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages. ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization. ServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction surveys. Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more. Incident management, Problem management, Change management & CMDB has been implemented with all functionalities.
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