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Kayako
5
68
4
68
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Table of Contents
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Kayako - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kayako overview
Based on 176 verified user reviews
What is Kayako?
By industry, Kayako reviewers are most commonly professionals in computer software (23%). The most frequent use case for Kayako cited by reviewers is customer support (68% of reviewers).
What do users say about Kayako pricing?
Some users say Kayako offers reasonable pricing and appreciate the included features, while reviewers indicate the per-user cost is value-friendly. However, many users report price increases, unexpected billing issues, and dissatisfaction with subscription fees and extra charges.
Starting price
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Customer Tracking
Knowledge Base
Communication
Features
Kayako’s user interface
Kayako pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.9
Reviews sentiment
What do users say about Kayako?
By industry, Kayako reviewers are most commonly professionals in computer software (23%). The most frequent use case for Kayako cited by reviewers is customer support (68% of reviewers).
Select to learn more
Who uses Kayako?
Based on 176 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Kayako's key features
Most critical features, based on insights from Kayako users:
All Kayako features
Features rating:
Kayako alternatives
Kayako
Starting from
No pricing info
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
Kayako pricing
Pricing plans
Pricing details:
ESSENTIAL
No pricing info
Features included:
- Advanced Ticketing System
- Unlimited AI Suggested Responses
- Knowledge Base Audit
- Self-Learning Mode
- Multiple Chatbots & Customer Channels
- API Access
- Integrations
ENTERPRISE
No pricing info
Features included:
- Fully Autonomous Resolutions
- Ticket Summaries
- Audio File Transcriptions
- Multilingual Content
- Reporting
- Customizable Branding
User opinions about Kayako price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Kayako's price and value, mention it in a positive light.
Some users say Kayako offers reasonable pricing compared to alternatives and appreciate the features included at its price point. Reviewers indicate the per-user cost is value-friendly for their needs, and some find the functionality better than similarly priced competitors. However, many users report significant price increases over time, unexpected billing issues, and dissatisfaction with the shift from perpetual licenses to subscription-based fees. Some reviewers feel the software is now too expensive for the features provided and dislike the additional charges for support and upgrades. Users think the discontinuation of free plans reduces overall value.
, and
Kayako integrations (65)
Integrations rated by users
We looked at 176 user reviews to identify which products are mentioned as Kayako integrations and how users feel about them.
Integration rating: 4.0 (2)
“Because it allows us to use the "one click joining link" and ensure our data is cohesive”
Zara P.
Marketing Manager
Integration rating: 5.0 (1)
“To know, how many people actually visited my website, and how are my Google ads performing.”
Muskan S.
Fouder
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Kayako customer support
What do users say about Kayako customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Kayako customer support.
Widely noted by reviewers, Kayako's support team is friendly, efficient, and often resolves issues quickly in real time.
A significant portion of users appreciate the 24/7 availability and helpfulness of customer support, making implementation easier.
A limited number of users report vague support policies, slow response times, and difficulty accessing customer service when needed.
Support options
Training options
To see what individual users say about Kayako's customer support, check out the review snippets below.
“Kayako has streamlined our customer service operations by providing a scalable and customizable solution.”
Kilmer M.
Senior Director of Advertising and eCommerce
“Three weeks or so before the team stopped hovering.”
Uba A.
VP of Growth
Kayako FAQs
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place. Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.
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