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Kayako
5
68
4
68
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
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Kayako - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kayako overview
Based on 176 verified user reviews
What is Kayako?
By industry, Kayako reviewers are most commonly professionals in computer software (23%). The most frequent use case for Kayako cited by reviewers is customer support (71% of reviewers).
What do users say about Kayako pricing?
Some users report that Kayako offers reasonable pricing and value-friendly per-user costs, especially with discounts. However, many reviewers feel the pricing is high after recent increases, and users indicate frustration with unexpected charges and separate support fees.
Starting price
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Customer Tracking
Communication
Knowledge Base
Features
Kayako’s user interface
Kayako review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.9
Reviews sentiment
What do users say about Kayako?
Users say Kayako streamlines customer support by centralizing communication, ticket management, and live chat in one platform. They find it easy to use, with intuitive navigation and quick onboarding for new staff. Most appreciate its flexibility, customization options, and ability to handle high volumes of inquiries efficiently. They value the integration of email, chat, and social channels for seamless customer engagement.
Some report issues with pricing, noting frequent increases and a lack of affordable plans for small teams. They mention occasional bugs, limited integrations, and outdated interface elements, but feel support is generally responsive. They wish for more robust features and improved reporting.
Select to learn more
Who uses Kayako?
Based on 176 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Kayako's key features
Most critical features, based on insights from Kayako users:
All Kayako features
Features rating:
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Kayako pricing
Pricing plans
Pricing details:
ESSENTIAL
No pricing info
Features included:
- Advanced Ticketing System
- Unlimited AI Suggested Responses
- Knowledge Base Audit
- Self-Learning Mode
- Multiple Chatbots & Customer Channels
- API Access
- Integrations
ENTERPRISE
No pricing info
Features included:
- Fully Autonomous Resolutions
- Ticket Summaries
- Audio File Transcriptions
- Multilingual Content
- Reporting
- Customizable Branding
User opinions about Kayako price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Kayako's price and value, mention it in a positive light.
Some users report that Kayako offers reasonable pricing compared to alternatives and appreciate the value-friendly per-user cost, especially when discounts or legacy licenses apply. Some reviewers find the included features at certain price points beneficial and say the app’s functionality matches or exceeds its cost. However, many reviewers feel the pricing is high, especially after recent increases and the shift from perpetual to subscription-based fees. Users indicate frustration with unexpected charges, auto-renewals, and separate support fees, and some say the cost outweighs the benefits, particularly for long-term or self-hosted customers.
, and
Kayako integrations (65)
Integrations rated by users
We looked at 176 user reviews to identify which products are mentioned as Kayako integrations and how users feel about them.
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
“It helps track website traffic and user behavior. This data is useful for improving the website and making better business decisions.”
“For business it is an amazing tool”
Hana Ř.
Leader of Inventory
Integration rating: 5.0 (1)
“Dev teams use Jira, Freshdesk is the bridging platform”
Jenis R.
IT Admin
Integration rating: 5.0 (1)
“Our payroll reports sync directly to NetSuite, it's so smooth now, it used to be a manual process of download pdfs, email to Accounting, they put it in NetSuite and code everything manually. All those steps are eliminated now!”
Stephanie D.
Business Administrator
Integration rating: 5.0 (1)
Other top integrations
Kayako customer support
What do users say about Kayako customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Kayako customer support.
Widely noted by reviewers, Kayako's support team is friendly, efficient, and helpful when resolving questions or issues.
A significant portion of users appreciate the 24/7 support availability, making it easier to implement and use the software.
A limited number of users report slow response times, unclear support policies, and difficulty accessing customer service when needed.
Support options
Training options
To see what individual users say about Kayako's customer support, check out the review snippets below.
“Kayako has streamlined our customer service operations by providing a scalable and customizable solution.”
Kilmer M.
Senior Director of Advertising and eCommerce
“Three weeks or so before the team stopped hovering.”
Uba A.
VP of Growth
Kayako FAQs
Kayako has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Kayako used for?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place. Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
iPad, Android, iPhone
Q. What level of support does Kayako offer?
Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support
