App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website

Table of Contents

Is this product right for your business?

Find out with a

BOSSDesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

BOSSDesk overview

What is BOSSDesk?

With rapidly increasing service requests, is

your company maximizing its investment in

your service management solution? Are your

customers and employees able to use the system

easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System

with Asset Management available on premise or in the cloud enabling your team to process service requests

efficiently and expeditiously. The result? You

provide an exceptional employee and customer

experience.

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

Starting price

29per user /
per month

view pricing plans

try for free

Pros & Cons

Ticket Management

Customer Support

Workflow

Integrations

Updates and Upgrades

BOSSDesk’s user interface

Ease of use rating:

4.6

(139)

BOSSDesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(47)

5(92)

What do users say about BOSSDesk?

It allowed us to configure the ticketing system to meet our specific needs for our radiology practice.

Select to learn more

Who uses BOSSDesk?

Based on 139 verified user reviews.

Company size

Midsize Businesses

Enterprises

Small Businesses

Top industries

Government Administration

Utilities

Government Relations

Education Management

Others

Use cases

Help Desk

Issue Tracking

Knowledge Management

IT Asset Management

Service Desk

BOSSDesk's key features

Most critical features, based on insights from BOSSDesk users:

Support ticket management

4.8

(33)

Contract/License management

4.0

(1)

Configuration management

3.7

(3)

Compliance tracking

(0)

All BOSSDesk features

Features rating:

4.4

(139)

Access controls/permissions

4.5

(14)

Active directory integration

(0)

Activity dashboard

4.0

(1)

Activity tracking

(0)

AI copilot

5.0

(1)

AI/Machine learning

(0)

AI summarization

(0)

Alerts/Escalation

4.6

(26)

Alerts/Notifications

4.6

(13)

API

(0)

Approval process control

(0)

Approval workflow

(0)

Asset lifecycle management

(0)

Asset tracking

4.5

(10)

Assignment management

5.0

(1)

Audit management

(0)

Audit trail

4.0

(1)

Automated responses

4.0

(1)

Automated routing

4.1

(7)

Availability management

(0)

Barcode/Ticket scanning

(0)

Calendar management

(0)

Call center management

5.0

(3)

Catalog management

(0)

Change management

(0)

Change planning

(0)

Change tracking

(0)

Chatbot

(0)

Chat/Messaging

(0)

Client portal

(0)

CMDB

(0)

Collaboration tools

4.4

(10)

Commenting/Notes

4.6

(5)

Communication management

(0)

Compliance management

(0)

Compliance tracking

(0)

Configurable workflow

(0)

Configuration management

3.7

(3)

Content library

(0)

Content management

(0)

Contract/License management

4.0

(1)

Conversation intelligence

(0)

Cost tracking

(0)

Customer database

(0)

Customer portal

(0)

Customer support

(0)

Customizable branding

5.0

(1)

Customizable fields

5.0

(1)

Customizable forms

5.0

(1)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Dashboard creation

(0)

Data import/export

(0)

Data visualization

5.0

(1)

Decision support

(0)

Device auto discovery

5.0

(1)

Discussions/Forums

(0)

Document management

(0)

Drag & drop

5.0

(2)

Email management

4.6

(9)

Email templates

(0)

Event logs

(0)

Full text search

4.3

(3)

Generative ai

(0)

Help desk management

4.9

(7)

Inbox management

(0)

Incident management

4.5

(17)

Interaction tracking

3.0

(1)

Inventory management

4.5

(13)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

4.0

(3)

IT asset tracking

5.0

(1)

IT reporting

(0)

Key performance indicators

(0)

Knowledge base management

4.5

(18)

Knowledge management

(0)

License management

(0)

Live chat

(0)

Macros/Templated responses

3.0

(2)

Maintenance management

(0)

Maintenance scheduling

(0)

Mobile access

(0)

Mobile app

5.0

(2)

Monitoring

(0)

Multi-Channel communication

4.5

(2)

Performance metrics

(0)

Performance monitoring

(0)

Personalization

4.5

(2)

Personalization and recommendation

4.0

(1)

Predictive analytics

(0)

Prioritization

4.5

(2)

Problem management

3.5

(4)

Process/Workflow automation

(0)

Procurement management

(0)

Project management

2.5

(2)

Real-Time chat

5.0

(1)

Real-Time monitoring

(0)

Real-Time notifications

4.6

(27)

Real-Time reporting

4.5

(6)

Real-Time updates

3.3

(3)

Release & deployment

(0)

Remote access/control

4.3

(7)

Remote access & monitoring

4.0

(1)

Remote monitoring & management

(0)

Reporting/Analytics

2.3

(3)

Reporting & statistics

4.7

(3)

Request Assignment

(0)

Requisition management

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Scheduled/Automated reports

(0)

Secure data storage

5.0

(1)

Self service portal

4.6

(18)

Service catalog

4.0

(2)

Service history

5.0

(2)

Service level agreement (sla) management

4.3

(7)

Service request management

5.0

(1)

Single sign on

4.0

(1)

SSL security

5.0

(1)

Supplier management

(0)

Support ticket management

4.8

(33)

Support ticket tracking

(0)

Surveys & feedback

(0)

Tagging

(0)

Task automation

(0)

Task management

4.2

(5)

Task progress tracking

(0)

Text editing

(0)

Third-Party integrations

4.3

(10)

Ticket management

4.7

(37)

User management

(0)

Widgets

5.0

(1)

Workflow management

4.8

(12)

BOSSDesk alternatives

BOSSDesk

4.6

(139)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.7

Customer Support

4.8

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Milvus

4.8

(298)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.7

BOSSDesk pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essential

/user

Per month

Features included:

Active Directory Integration
Agentless Asset Discovery
Asset Management
Automatic Discovery
CMDB
Dashboards
Mobile Application
Remote Tools
Reports
Software Inventory
Software Management

Professional

/user

Per month

Features included:

Active Directory Integration
Agentless Asset Discovery
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Fields
Dashboards
Email Templates
Holiday Calendars
Import Tools
Incident Management
Knowledge Base Management
Limited Service Catalog
Mobile Application
Remote Tools
Reports
Satisfaction Survey
Self-Service Portal
SLA Management
Software Inventory
Software Management
Tags
Tasks
Teams
Workflow Management

Enterprise

/user

Per month

Features included:

Active Directory Integration
Agentless Asset Discovery
API Access
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Domain
Custom Email Incoming Servers
Custom Fields
Custom SMTP Server
Dashboards
Email Templates
Holiday Calendars
Import Tools
Incident Management
Knowledge Base Management
Limited Service Catalog
Mobile Application
MS Exchange Connectivity
Office 365 Integration
Remote Tools
Reports
Satisfaction Survey
Self-Service Portal
Single Sign-on
Site Rebranding
SLA Management
Software Inventory
Software Management
Tags
Tasks
Teams
Workflow Management

User opinions about BOSSDesk price and value

Value for money rating:

4.7

(139)

To see what individual users think of BOSSDesk's price and value, check out the review snippets below.

“It allowed us to configure the ticketing system to meet our specific needs for our radiology practice.”

Michael R.

IT Director

“Over all as stated it keeps my workorders organized by date, by locations, and is my go to for all the jobs and task that I require to keep organized.”

Belinda B.

Technology Technician II

BOSSDesk integrations (3)

Integrations rated by users

We looked at 139 user reviews to identify which products are mentioned as BOSSDesk integrations and how users feel about them.

TeamViewer ONE

Integration rating: 4.7 (3)

Microsoft Entra ID

Integration rating: 5.0 (1)

ChatGPT

Integration rating: 4.0 (1)

“I tell ChatGPT what kind of image I want, and it writes the right prompt for me. Then I use that prompt in Canva to create the image. This way, I get better results without thinking too much about how to describe it.”

Julia A.