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ChurnZero
5
97
4
30
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement & retention for subscription businesses
Table of Contents
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ChurnZero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ChurnZero overview
Based on 129 verified user reviews
What is ChurnZero?
By industry, ChurnZero reviewers are most commonly professionals in computer software (35%). The most frequent use case for ChurnZero cited by reviewers is customer success (84%).
What are the most popular integrations for ChurnZero?
The ChurnZero integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.8 out of 5 for its integration with ChurnZero.
Starting price
per year
Pros & Cons
Customer Support
Onboarding Process
Dashboard
Segmentation
Account Management
Limitations and Risks
ChurnZero’s user interface
ChurnZero pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.3
Customer support
4.9
Reviews sentiment
What do users say about ChurnZero?
By industry, ChurnZero reviewers are most commonly professionals in computer software (35%). The most frequent use case for ChurnZero cited by reviewers is customer success (84%).
Select to learn more
Who uses ChurnZero?
Based on 129 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ChurnZero's key features
Most critical features, based on insights from ChurnZero users:
All ChurnZero features
Features rating:
ChurnZero alternatives
ChurnZero
Starting from
12000
Per year
LiveAgent
Starting from
15
/user
Per month
monday CRM
Starting from
12
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
ChurnZero pricing
Value for money rating:
Starting from
12000
Per year
User opinions about ChurnZero price and value
Value for money rating:
To see what individual users think of ChurnZero's price and value, check out the review snippets below.
Des S.
Manager, Customer Success
Asif I.
VP, Services & Operations
ChurnZero integrations (33)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as ChurnZero integrations and how users feel about them.
Integration rating: 4.8 (11)
Integration rating: 5.0 (4)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Integration rating: 5.0 (4)
Integration rating: 4.5 (2)
“We use Pendo to reduce our incoming tickets.”
Warren L.
General Manager
Integration rating: 5.0 (2)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Other top integrations
ChurnZero customer support
What do users say about ChurnZero customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ChurnZero customer support.
A significant portion of users praise ChurnZero's support team for being highly responsive, often replying within minutes.
Multiple users report that Customer Success Managers and onboarding specialists provide hands-on, proactive guidance and expertise.
A number of users highlight the team's willingness to listen to feedback and go the extra mile to address customer needs.
Support options
Training options
To see what individual users say about ChurnZero's customer support, check out the review snippets below.
“ChurnZero allows our CS team to automate many of our functions and acts as a (mostly) central repository to keep up with our book of business. While it can be a bit complex to get everything working on the backend, we can rely on great hands-on support to help bridge that gap.”
Chris W.
Lead Customer Success Manager
“The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world.”
Elsie C.
Director of Customer Care
ChurnZero FAQs
ChurnZero's SaaS platform helps subscription businesses fight customer churn in real time. We do this by integrating with business systems and your applications / services. In doing so, ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
These products have better value for money