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SherpaDesk Logo

A support soution to help track time and manage projects

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SherpaDesk - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

SherpaDesk overview

What is SherpaDesk?

SherpaDesk focuses on what matters most to professional services - Time. The complete solution to manage customers, capture billable time and monitor projects' profitability.

SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates key elements into one solution.

Organizations are able to track customer service issues, log time for billing, and manage their project's profitability. SherpaDesk's mobile application is the perfect solution for organizations who have techs in the field to log all of their time and expenses to a customer.

Companies that bill customers for services based on multiple rate plans have no alternative but to use separate, non-integrated solutions to fully manage their organization (i.e spreadsheets). Often, due to poor systems, billable time falls through the cracks. This means lost revenue. SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects, allowing the organization instant access to viewing a project's profitability.

Starting price

39per user /
per month

Pros & Cons

Tracking

Email Reporting

Reporting

SherpaDesk’s user interface

Ease of use rating:

SherpaDesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(14)
5(47)

What do users say about SherpaDesk?

I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company

Select to learn more


Who uses SherpaDesk?

Based on 62 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer & Network Security
Education Management
Retail
Non-Profit Organization Management
Others

Use cases

IT Ticketing Systems
Time and Expense
Help Desk

SherpaDesk's key features

Most critical features, based on insights from SherpaDesk users:

Automated routing
Service level agreement (sla) management
Collaboration tools
Alerts/Escalation
Reporting/Analytics
Activity dashboard

All SherpaDesk features

Features rating:

Activity dashboard
Alerts/Escalation
Alerts/Notifications
API
Automated routing
Billable items tracking
Billing & invoicing
Client portal
Collaboration tools
CRM
Customizable branding
Document storage
Email management
Estimating
Help desk management
Interaction tracking
Invoice management
IT asset management
Knowledge base management
Mobile app
Monitoring
Projections
Project management
Project time tracking
Real-Time chat
Reporting/Analytics
Self service portal
Service level agreement (sla) management
Ticket management
Time & expense tracking
Timer
Time tracking

SherpaDesk alternatives

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/user

Per month

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FreshBooks logo

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SherpaDesk pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Single Agent

0.00

/user

Features included:

  • Expenses
  • Invoicing
  • Knowledge Base
  • Mobile App
  • Projects
  • RMM Integration
  • Ticket Management
  • Time Tracking
  • Todos

Base Camp

39

/user

Per month

Features included:

  • Expenses
  • Invoicing
  • Knowledge Base
  • Mobile App
  • Multiple Technicians
  • Projects
  • RMM Integration
  • Ticket Management
  • Time Tracking
  • Todos

High Camp

49

/user

Per month

Features included:

  • Asset Auditing
  • Asset Management
  • Custom Email Domain
  • Expenses
  • Full Vanity URL
  • Invoicing
  • Knowledge Base
  • Mobile App
  • Multiple Technicians
  • Projects
  • RMM Integration
  • Ticket Management
  • Time Tracking
  • Todos

User opinions about SherpaDesk price and value

Value for money rating:

To see what individual users think of SherpaDesk's price and value, check out the review snippets below.

“I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company”
SH

Stephen H.

Ceo and owner

“The tool allows us to track accounts and outreach relatively well”
IN

Ian N.

National Account Executive

SherpaDesk integrations (5)

Integrations rated by users

We looked at 62 user reviews to identify which products are mentioned as SherpaDesk integrations and how users feel about them.

NinjaOne logo
NinjaOne

Integration rating: 4.5 (2)

Integration rating: 5.0 (1)

It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information

Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely

ED

Eri D.

ACCOUNTANT

1/2

SherpaDesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
Live Online
In Person
Documentation

SherpaDesk FAQs

Related categories