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Helpdesk 365 Logo

SharePoint IT Ticketing System for Microsoft 365

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Helpdesk 365 - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Helpdesk 365 overview

What is Helpdesk 365?

Helpdesk 365 for SharePoint & Microsoft Teams is a ticketing system specifically designed for the Microsoft 365 ecosystem. Recommended by our clients and G2 for its easy-to-use UI, simplicity, security, and customizable helpdesk solutions, it automates the ticketing process effortlessly while remaining affordable for SMEs.

🌟Top-rated helpdesk software with top features for easiest UI/UX:

1.(Multiple AI-Integrations)

2.(Custom Forms)

3.(Microsoft Ecosystem Integration)

4.(Modern View)

5.(Chatbot Bubble 365)

6.(Ticket Splitting & Merging)

7.(Multilevel Sub-service)

8.(Multiple SLA choices)

9.(Condition-based columns)

10.(Rules & Automation)

➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.

To know more similar products, visit Apps365.com

Starting price

19.99flat rate /
per year

Alternatives

with better value for money

Helpdesk 365’s user interface

Ease of use rating:

Helpdesk 365 reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Helpdesk 365's key features

Most critical features, based on insights from Helpdesk 365 users:

Self service portal

All Helpdesk 365 features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Asset lifecycle management
Automated responses
Automated routing
Benchmarking
Change management
Chatbot
Chat/Messaging
CMDB
Collaboration tools
Configurable workflow
Configuration management
Contract/License management
Customer database
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Data import/export
Email management
Email templates
Help desk management
Incident management
Inventory management
IT asset management
IT risk management
Knowledge base management
Live chat
Localization automation
Macros/Templated responses
Mobile access
Mobile app
Multi-Channel communication
Performance metrics
Personalization
Prioritization
Problem management
Procurement management
Project management
Real-Time chat
Real-Time notifications
Real-Time reporting
Release & deployment
Release management
Remote access/control
Reporting/Analytics
Reporting & statistics
Scheduled/Automated reports
Search
Secure data storage
Self service portal
Service catalog
Service level agreement (sla) management
Service Reporting
Single sign on
Support ticket management
Support ticket tracking
Surveys & feedback
Task management
Third-Party integrations
Ticket management
Workflow management

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Helpdesk 365 pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Standard

19.99

Per year

Features included:

  • 25 ticket requesters
  • 2 Support tickets per year
  • Free updates via Microsoft Store
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • Custom request types
  • Mobile responsive
  • Smart notifications
  • Multiple department groups
  • Collaboration with ticket requester

Plus

29.99

Per year

Features included:

  • 50 ticket requesters
  • Unlimited support tickets
  • Canned responses
  • Custom ticket status
  • Ticket fields customization
  • Private Notes
  • Ticket Splitting & Merging

Premium

44.99

Per year

Features included:

  • Unlimited ticket requesters
  • Unlimited support
  • Create sub-tickets
  • Auto assign tickets
  • Create & update ticket from emails
  • Auto capture email attachments
  • Integrate with Asset Management
  • Block spammers and domains
  • Custom views
  • Custom columns

Enterprise

59.99

Per year

Features included:

  • Dedicated account manager
  • Kanban View & Modern View
  • Map with your custom columns
  • Escalate Level 1 & Level 2
  • Multiple SLA choices
  • Auto escalate tickets
  • Ticket aging report
  • Ticket due date reminders
  • Create KB from tickets
  • Create ticket through MS Forms
  • Connect with Power BI & Power Automate
  • Copilot Integration
  • AI Agents
  • Native MS Copilot Integration
  • One Free Customization

User opinions about Helpdesk 365 price and value

Value for money rating:

Helpdesk 365 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation
Videos

Helpdesk 365 FAQs

Related categories