getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Deskero Logo

Customizable help desk & ticketing system

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Deskero - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Deskero overview

What is Deskero?

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.

Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Starting price

9per user /
per month

Alternatives

with better value for money


Pros & Cons

Ticket Management

Developer Documentation

Team Management

Notifications

Client Support

Deskero’s user interface

Ease of use rating:

Deskero pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(35)
5(77)

What do users say about Deskero?

It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.

Select to learn more


Who uses Deskero?

Based on 112 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Computer Software
Education Management
Management Consulting
Others

Use cases

IT Ticketing Systems
Help Desk

Deskero's key features

Most critical features, based on insights from Deskero users:

Self service portal
Access controls/permissions
Macros/Templated responses
Real-Time notifications
Alerts/Escalation
Reporting/Analytics
Service level agreement (sla) management

All Deskero features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Automated routing
Autoresponders
Call center management
Collaboration tools
Configurable workflow
Contact database
CRM
Customer database
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Data import/export
Email management
Email templates
Feedback management
Help desk management
Inbox management
Interaction tracking
Knowledge base management
Live chat
Macros/Templated responses
Mobile access
Mobile app
Multi-Channel communication
Multi-Language
Performance metrics
Prioritization
Queue management
Real-Time chat
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
Self service portal
Service level agreement (sla) management
Single sign on
Social media integration
Support ticket management
Support ticket tracking
Surveys & feedback
Third-Party integrations
Ticket management
User management
Website integration
Widgets
Workflow management

Deskero alternatives

Deskero logo

Starting from

9

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Bitrix24 logo
visit website

Starting from

69

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Deskero pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Grow

9

/user

Per month

Features included:

  • Automatic Assignment
  • Desktop Notifications
  • Full Apis
  • Live Chat
  • Social Networking Ticketing

Business

25

/user

Per month

Features included:

  • Chat and Feedback Widget
  • Complete Multi-Channel
  • Scenarios (Automations)
  • Service Levels
  • Ticket Assignment Rules

Premium

90

/user

Per month

Features included:

  • Extended Business and Logic Rules
  • Extra Support and Customizations
  • Free Internal Agents
  • Multi-Brand Management
  • Time Trakcing

User opinions about Deskero price and value

Value for money rating:

Of 21 reviews that provide robust commentary on Deskero's price and value, mention it in a positive light.

Most users consider Deskero to offer good value for money, highlighting affordable pricing plans, especially for the first tier, and the flexibility to pay only for needed features. Most reviewers indicate that the genuine free trial and free version allow them to effectively test the software before committing. They say the pricing structure is fair and user-friendly, with no pressure to buy. Some users report that the free plan is limited for startups or that premium tiers feel expensive, but they generally feel the investment is justified by the features provided.

, and

Deskero integrations (7)

Integrations rated by users

We looked at 112 user reviews to identify which products are mentioned as Deskero integrations and how users feel about them.

Odoo  logo
Odoo

Integration rating: 4.0 (1)

Odoo doet wel wat het beloofd.

Verified reviewer profile picture

Erika F.

Handelaar

Deskero support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
In Person

Deskero FAQs

Related categories