App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SugarCRM
5
121
4
144
3
108
2
31
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer relationship management (CRM) platform
Table of Contents
Is this product right for your business?
Find out with a
SugarCRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SugarCRM overview
Based on 411 verified user reviews
What is SugarCRM?
Reviews for SugarCRM come from a wide variety of industries, including information technology and services (13% of reviewers), computer software (11%), and marketing and advertising (5%). The most frequent use case for SugarCRM cited by reviewers is CRM (73% of reviewers).
What do users say about SugarCRM pricing?
Some reviewers find SugarCRM cost-effective, especially for small businesses and nonprofits, and they appreciate affordable customization options. However, some users report rising costs for extra features, minimum user requirements, and accumulating customization expenses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Features
Data Management
Customer Support
User Interface
Frequent bugs and instability
Outdated versions and update issues
SugarCRM’s user interface
SugarCRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.8
Ease of use
3.7
Customer support
3.7
Reviews sentiment
What do users say about SugarCRM?
Reviews for SugarCRM come from a wide variety of industries, including information technology and services (13% of reviewers), computer software (11%), and marketing and advertising (5%). The most frequent use case for SugarCRM cited by reviewers is CRM (73% of reviewers).
Select to learn more
Who uses SugarCRM?
Based on 411 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SugarCRM's key features
Most critical features, based on insights from SugarCRM users:
All SugarCRM features
Features rating:
SugarCRM alternatives
SugarCRM
Starting from
19
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
SugarCRM pricing
Pricing plans
Pricing details:
User opinions about SugarCRM price and value
Value for money rating:
To see what individual users think of SugarCRM's price and value, check out the review snippets below.
Ira L.
Regional Manager - Sales
Chiara G.
Digital Marketing coordinator
SugarCRM integrations (45)
Integrations rated by users
We looked at 411 user reviews to identify which products are mentioned as SugarCRM integrations and how users feel about them.
Integration rating: 5.0 (3)
“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”
Bruce M.
General Manager
Integration rating: 3.0 (3)
“It did not have a good impact with my customers”
Fary a.
Home Cleaning Services
Other top integrations
SugarCRM customer support
What do users say about SugarCRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SugarCRM customer support.
A fair number of users say SugarCRM support is responsive, knowledgeable, and resolves issues quickly across multiple channels.
Multiple users appreciate the flexibility and willingness of the support team to accommodate custom needs and integrations.
A number of users report difficulty reaching customer service, with slow response times and limited hands-on support.
Multiple users mention the lack of comprehensive documentation and costly or restricted access to premium support options.
Support options
Training options
To see what individual users say about SugarCRM's customer support, check out the review snippets below.
“SugarCRM has been an effective and easy to use customer relationship management tool.”
Clinton A.
Human Resource Manager
“It allowed raising tickets within internal team”
Naqvi M.
Deputy Manager
SugarCRM FAQs
SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to connect your sales, marketing, and service teams, enabling them to focus on boosting productivity, sales growth, and engaging customers in moments that matter. SugarCRM ensures fast, secure, reliable, and GDPR-compliant data handling for European businesses. Unlimited Access, Unparalleled Support Scale your business without limitations with unrestricted access to modules and fields, API calls, and workflows. SugarCRM also provides dedicated customer support 12/5, ensuring that help is always within reach when you need it. Maximise the value of your investment with a dedicated Customer Success Manager to guide you through your CRM journey. Moreover, you can easily integrate SugarCRM to your existing business applications. Predictable Total Cost of Ownership With SugarCRM, there are no hidden costs. Your investment includes product enhancements and upgrades four times a year, database backups, mobile access, two sandboxes, and 60GB of data storage plus 1GB per user, and more. According to Nucleus Research, SugarCRM users can lower total cost of ownership by up to 32% while delivering similar functionality compared to other CRM solutions. Trusted by Millions Worldwide SugarCRM is trusted by millions of users worldwide, including renowned brands like Sennheiser, Tetley, and Backcountry. Users have reported increased revenue, decreased workload, and more revenue from support, testifying to the platform's effectiveness. What our customers love about SugarCRM - Ease of integration: SugarCRM's ability to integrate seamlessly with other systems is a highly valued feature. This includes integration with ERP systems, VoIP, and Jaspersoft, among others. - Ease of Use: SugarCRM is often praised for its user-friendly interface. Users appreciate the intuitive design that makes it easy to navigate and manage customer relationships effectively. - Customizability: Users love the flexibility of SugarCRM. The platform allows for extensive customization to suit the specific needs of each business, including unlimited modules and fields. - Reliable Support: SugarCRM's dedicated customer support is highly praised by users. The availability of a dedicated Customer Success Manager provides users with a reliable point of contact for any issues or queries. - AI Capabilities: The embedded AI in SugarCRM is a standout feature for many users. It enables intelligent data analysis and decision-making, helping businesses to stay ahead of the curve. - Transparent Pricing: Users appreciate the clear and predictable pricing structure of SugarCRM. The assurance of no hidden costs gives businesses confidence in their investment. - SugarCloud utilizes AWS across the globe. Clients choose the region they want to contain their data, and the data stays within that region. We use the following regions: Sydney, Australia Montreal, Canada Frankfurt, Germany Singapore London, United Kingdom Portland, Oregon, United States See more: https://www.sugarcrm.com/why-sugar/trust/security/
These products have better value for money
