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HelpSpace

Customer Support Software for SMBs

Table of Contents

Is this product right for your business?

Find out with a

HelpSpace - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

HelpSpace overview

What is HelpSpace?

HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.

Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.

Starting price

25 /
per month

Alternatives

with better value for money

HelpSpace’s user interface

Ease of use rating:

4.8

(30)

HelpSpace pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(6)

5(24)

What do users say about HelpSpace?

I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this).

Select to learn more

Who uses HelpSpace?

Based on 30 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Computer Software

E-Learning

Real Estate

Others

Use cases

Help Desk

Customer Service

Knowledge Base

Customer Support

Project Management

HelpSpace's key features

Most critical features, based on insights from HelpSpace users:

Self service portal

4.7

(6)

Macros/Templated responses

4.3

(4)

Alerts/Escalation

5.0

(1)

Multi-Channel communication

4.3

(6)

Automated routing

4.7

(6)

Reporting/Analytics

4.0

(6)

Real-Time notifications

5.0

(2)

All HelpSpace features

Features rating:

4.6

(30)

Access controls/permissions

(0)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

(0)

Analytics

(0)

API

(0)

Assignment management

(0)

Automated routing

4.7

(6)

Autoresponders

(0)

Backlog management

(0)

Bug/Issue capture

(0)

Bug tracking

(0)

Catalog management

4.0

(1)

Change management

(0)

Change tracking

(0)

Checklists

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Content creation

(0)

Content management

5.0

(1)

Customer communication

(0)

Customer database

3.0

(1)

Customer history

(0)

Customer support

(0)

Customizable branding

5.0

(2)

Data import/export

(0)

Deadline management

(0)

Document storage

(0)

Drag & drop

(0)

Email management

4.8

(8)

File management

(0)

Full text search

(0)

Help desk management

(0)

Inbox management

(0)

Incident management

(0)

Interaction tracking

4.5

(6)

Issue management

(0)

Issue tracking

(0)

IT reporting

(0)

Kanban board

(0)

Knowledge base management

5.0

(4)

Knowledge library

(0)

Knowledge management

5.0

(2)

Macros/Templated responses

4.3

(4)

@mentions

(0)

Multi-Channel communication

4.3

(6)

Multi-Language

(0)

Multiple projects

5.0

(2)

Notes management

(0)

Performance metrics

(0)

Planning Tools

(0)

Prioritization

(0)

Problem management

(0)

Productivity analysis

(0)

Productivity tools

(0)

Progress tracking

(0)

Project management

(0)

Project planning

(0)

Project tracking

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

5.0

(2)

Real-Time updates

(0)

Reminders

(0)

Reporting/Analytics

4.0

(6)

Reporting & statistics

5.0

(1)

Role-Based permissions

(0)

Search/Filter

(0)

Self service portal

4.7

(6)

SEO management

(0)

SSL security

(0)

Status tracking

(0)

Sub-Task management

(0)

Support ticket management

4.9

(8)

Support ticket tracking

(0)

Tagging

(0)

Task management

5.0

(2)

Task Planning

(0)

Task progress tracking

5.0

(2)

Task scheduling

5.0

(2)

Team collaboration

(0)

Templates

(0)

Text editing

(0)

Third-Party integrations

5.0

(1)

Ticket management

4.6

(10)

To-Do list

(0)

Website integration

(0)

Widgets

(0)

WYSIWYG editor

(0)

HelpSpace alternatives

HelpSpace

4.8

(30)

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

5.0

Customer Support

4.9

Confluence

4.5

(3.6K)

learn more

Starting from

5.42

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.3

Microsoft SharePoint

4.4

(5.4K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.2

Customer Support

4.1

Notion

4.7

(2.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.6

Customer Support

4.4

HelpSpace pricing

Value for money rating:

5.0

(30)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about HelpSpace price and value

Value for money rating:

5.0

(30)

To see what individual users think of HelpSpace's price and value, check out the review snippets below.

“It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process.”

Jamie S.

Founder

“Helpspace.com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication.”

Nick M.

Team Lead Project Management

HelpSpace integrations (4)

Integrations rated by users

We looked at 30 user reviews to identify which products are mentioned as HelpSpace integrations and how users feel about them.

Messenger

Integration rating: 5.0 (1)

Zapier

Integration rating: 5.0 (1)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager