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NetSuite
5
927
4
777
3
210
2
39
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered cloud-based business management suite
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NetSuite - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
NetSuite overview


Based on 2007 verified user reviews
What is NetSuite?
NetSuite is an accounting program with key features that include accounting, financial reporting, income and balance sheet management, general ledger, inventory management, billing and invoicing, and more.
Who uses NetSuite?
Reviews for NetSuite come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (7%), and retail (6%). The most frequent use case for NetSuite cited by reviewers is accounting (54% of reviewers).
What do users say about NetSuite pricing?
Some users report that NetSuite’s robust features and scalability can justify the high price for larger businesses, but many reviewers find it expensive, citing high fees, unexpected costs, and a lack of transparent pricing.
What are the most popular integrations for NetSuite?
The NetSuite integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.7 out of 5 for its integration with NetSuite), Expensify (an expense report product, 4.4), and Docusign (a digital signature product, 4.8).
Starting price
Pros & Cons
Accounting and Financial Management
Team Implementation
Reporting
Complex security management
Slow system performance
Persistent bugs and glitches
NetSuite’s user interface
NetSuite pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.2
Ease of use
4.0
Customer support
3.8
Reviews sentiment
What do users say about NetSuite?
NetSuite is an accounting program with key features that include accounting, financial reporting, income and balance sheet management, general ledger, inventory management, billing and invoicing, and more.
Select to learn more
Who uses NetSuite?
Based on 2,007 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
NetSuite's key features
GetApp's analysis of 163 verified user reviews collected between July 2021 and September 2024 identifies NetSuite's most critical features and summarizes user sentiment about those features.
Reviewers appreciate NetSuite's comprehensive accounting capabilities. They highlight the system's ability to record every expense and income, making business performance reviews easier. Users report that NetSuite centralizes financial records, provides seamless currency conversion, and integrates well with other business processes like billing and invoicing. They find the real-time visibility and control over financial data valuable for decision-making and reporting to stakeholders. Users also mention that NetSuite's accounting module is user-friendly and essential for accurate financial management. Of the 23 NetSuite users who gave detailed accounts of their use of Accounting, 100% rated this feature as important or highly important.
Reviewers indicate that NetSuite's financial reporting capabilities are robust and flexible. They appreciate the real-time insights and customizable reports that cater to specific business needs. Users find the integration with other NetSuite modules helpful for comprehensive data analysis. They mention that the system's ability to create, customize, and consolidate financial reports simplifies audits and supports informed decision-making. Reviewers also highlight the ease of generating accurate and timely reports, which are important for both internal and external stakeholders. Of the 34 NetSuite users who gave detailed accounts of their use of Financial Reporting, 97% rated this feature as important or highly important.
Users report that NetSuite's income and balance sheet capabilities provide easy access to financial statements without needing to request reports. They appreciate the real-time updates and the ability to view previous fiscal periods effortlessly. Reviewers find the system's accuracy in capturing income and balance sheets, as long as the correct accounts are selected, valuable for maintaining financial health. They also mention the ease of setting up custom reports and drilldowns, which helps in detailed financial analysis and decision-making. Of the 32 NetSuite users who gave detailed accounts of their use of Income & Balance Sheet, 94% rated this feature as important or highly important.
Reviewers feel that NetSuite's general ledger capabilities offer a comprehensive view of all financial transactions, making it easy to track and analyze financial information. They highlight the system's flexibility in growing with the company and the ease of generating financial reports. Users appreciate the real-time visibility and the ability to integrate with other data sources. They find the general ledger intuitive to access and navigate, which supports efficient reconciliation processes and accurate financial management. Of the 31 NetSuite users who gave detailed accounts of their use of General Ledger, 94% rated this feature as important or highly important.
Users report that NetSuite's inventory management capabilities provide a unified view of inventory, helping optimize levels and reduce stockouts. They appreciate the real-time updates and detailed item records, which include multiple pricing structures and warehouse locations. Reviewers find the system's ability to streamline operations, improve accuracy, and support informed decision-making valuable. They also mention the ease of tracking inventory, managing stock levels, and integrating with other business processes, which enhances overall efficiency. Of the 40 NetSuite users who gave detailed accounts of their use of Inventory Management, 92% rated this feature as important or highly important.
Paul F.
Web Deisngner, Developer.
Jonahs T.
NetSuite Developer

John H.
Operations and Logistics Coordinator
Reviewers indicate that NetSuite's billing and invoicing capabilities are user-friendly and highly customizable. They appreciate the automation of invoice creation and notifications, which simplifies accounts receivable processes. Users find the integration with email and other business functions helpful for tracking cash flow and managing finances. They highlight the system's ability to handle various billing options, automate billing cycles, and provide detailed reporting and analytics, which supports efficient financial management and timely customer invoicing. Of the 42 NetSuite users who gave detailed accounts of their use of Billing & Invoicing, 90% rated this feature as important or highly important.
All NetSuite features
Features rating:
NetSuite alternatives
NetSuite pricing
Value for money rating:
Starting from
No pricing info
User opinions about NetSuite price and value
Value for money rating:
To see what individual users think of NetSuite's price and value, check out the review snippets below.
Sonja H.
Senior management accountant
MUHAMMED R.
Manager
NetSuite integrations (19)
Integrations rated by users
We looked at 2,007 user reviews to identify which products are mentioned as NetSuite integrations and how users feel about them.
Integration rating: 4.0 (33)
Integration rating: 4.5 (32)
Integration rating: 4.0 (28)
Integration rating: 3.9 (25)
“It is an acceptable program but we have experienced connectivity and programming issues”
Sumuer W.
Director of Finance
Integration rating: 4.1 (24)
Integration rating: 4.3 (23)
NetSuite customer support
What do users say about NetSuite customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of NetSuite customer support.
A few users found NetSuite's customer support team responsive, helpful, and able to resolve issues quickly.
The majority of users report slow response times and delays when contacting customer support.
Widely noted by reviewers, support staff often lack product expertise and effective problem-solving skills.
Common user feedback highlights difficulty reaching support, especially post-implementation or without premium packages.
Support options
Training options
To see what individual users say about NetSuite's customer support, check out the review snippets below.
“NetSuite's customer support and professional services have also been highly regarded, with many customers noting the helpfulness and responsiveness of the support team.”

Kirti V.
The Future of Business Management and Operations
“The most basic customer support for Netsuite is expensive and not always the most reliable as most of them operate offshore.”
Annie G.
Sr. Accountant
“In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. ”

Andy K.
COO
NetSuite FAQs
NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services. NetSuite's features include AI-boosted automation and analytics that are integrated into every ERP process. The platform offers financial management capabilities. Companies can use it to plan, budget, forecast, manage accounting, and optimize cash flow. Additionally, NetSuite provides global business management tools. These handle multiple currencies, tax rules, and reporting across geographies and subsidiaries. The suite also includes an integrated CRM system. This allows companies to manage sales, marketing, and customer service relationships. NetSuite centrally storesbusiness data, providing an ideal foundation to maximize the use of AI across the suite. AI powered solutions in NetSuite help businesses run more efficiently, be more competitive and grow.
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