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Top Rated Conversation Intelligence Software with Mid size business

Last updated: October 2026

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163 software options

Fathom logo

Cloud-based AI meeting notetaker for all team sizes

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Cloud-based AI meeting notetaker that records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls.

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Fireflies logo

AI assistant for meeting transcription and notes

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Fireflies.ai is an AI-powered meeting assistant that transcribes, summarizes, and analyzes team conversations across meetings, email, chat, and CRM platforms. The software offers automatic transcription in over one hundred languages with speaker recognition, generates detailed meeting summaries with action items, and provides searchable transcripts with conversation intelligence features including sentiment analysis and topic tracking.

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Ringover logo

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Gong logo

Cloud-based Revenue AI platform for B2B teams

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Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

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Convin logo

3X your contact center performance with Convin.

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Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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Substrata logo

Cloud-based B2B sales signal intelligence platform

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Cloud-based B2B sales platform using deep learning to decode behavioral signals and guide deal strategy for revenue teams.

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Emitrr logo

Customer engagement platform for local business owners

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Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

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Scratchpad logo

Cloud-based AI sales workspace for Salesforce teams

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Cloud-based AI workspace for Salesforce sales teams that automates CRM updates and enforces sales methodologies.

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Mindtickle logo

Cloud-based revenue enablement platform for teams

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Cloud-based revenue enablement platform combining sales training, content management, coaching, and conversation intelligence.

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Clari logo

Cloud-based revenue orchestration for enterprise B2B

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Cloud-based revenue orchestration platform for enterprise B2B teams, unifying sales engagement, pipeline management, and forecasting.

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Ebsta logo

Customer engagement platform with Chrome extensions

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Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more

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CTM logo

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Mongoose logo

Every conversation matters.

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Mongoose is the AI Engagement Platform for higher ed, combining Text, WhatsApp & Web Chat with AI Agents to reach every student.

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WhatConverts logo

Cloud-based lead tracking & attribution platform

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Cloud-based lead tracking and attribution platform for agencies and businesses, capturing calls, forms, chats, and transactions.

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Zipteams logo

Cloud-based AI CRM & dialer for sales teams

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Cloud-based AI CRM platform combining dialer, conversation intelligence, coaching, and pipeline analytics for sales and revenue teams.

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Leexi logo

AI-enabled conversational intelligence platform

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Leexi is a cloud-based conversational intelligence platform that helps businesses analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it enables teams to optimize sales, telephony, and video conferencing operations.

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Kixie PowerCall & SMS logo

Cloud-based sales engagement platform for sales teams

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Cloud-based sales engagement platform combining a multi-line power dialer, business SMS, bi-directional CRM sync, and call analytics.

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Nimbata logo

Know which marketing drives calls that actually convert.

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7,000+ brands and agencies use Nimbata to see which campaigns actually make the phone ring. Customers report 25% less wasted ad spend, 2× Google Ads conversions and 86% more qualified phone leads, plus the proof they need at contract renewal time.

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Modjo logo

Conversation intelligence software for business teams.

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Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

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NUACOM logo

All-in-one Cloud Phone System for SMBs

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NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

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ZoomInfo Chat logo

Perfectly balances highly-targeted, human-first experiences.

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Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.

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Momentum logo

Cloud-based revenue orchestration for B2B GTM teams

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Momentum is a cloud-based AI revenue orchestration platform for mid-market and enterprise B2B GTM teams, automating CRM data entry.

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MaxContact logo

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

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Demodesk Coaching & AI logo

Cloud-based AI sales coaching for SMB to enterprise

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Cloud-based conversation intelligence platform for sales teams that records, transcribes, and analyzes calls with AI-driven coaching.

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Outdoo AI logo

Cloud-based AI sales coaching for SMB to enterprise

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Outdoo AI is a cloud-based AI roleplay, coaching, and revenue intelligence platform for sales and enablement teams across SMB.

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