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CallRail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call Tracking & Analytics
Table of Contents
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CallRail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
CallRail overview
Based on 172 verified user reviews
What is CallRail?
By industry, CallRail reviewers are most commonly professionals in marketing and advertising (49%). The most frequent use case for CallRail cited by reviewers is call tracking (88% of reviewers).
What do users say about CallRail pricing?
Some reviewers find CallRail’s pricing reasonable and cost-effective for small businesses, and they appreciate the flexibility of no contracts and a free trial. However, some users report confusion around pricing, unexpected billing changes, and high costs for advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Lead Management
Call Management
Features
Reporting
Pricing
Mobile and Text
CallRail’s user interface
CallRail pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about CallRail?
By industry, CallRail reviewers are most commonly professionals in marketing and advertising (49%). The most frequent use case for CallRail cited by reviewers is call tracking (88% of reviewers).
Select to learn more
Who uses CallRail?
Based on 172 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CallRail's key features
Most critical features, based on insights from CallRail users:
All CallRail features
Features rating:
CallRail awards
CallRail alternatives
CallRail
Starting from
50
Per month
Nextiva
Starting from
No pricing info
800.com
Starting from
No pricing info
CTM
Starting from
No pricing info
CallRail pricing
Pricing plans
Pricing details:
User opinions about CallRail price and value
Value for money rating:
Of 25 reviews that provide robust commentary on CallRail's price and value, 61% mention it in a positive light.
Some reviewers find CallRail’s pricing reasonable and cost-effective, especially for small to medium-sized businesses, and appreciate the flexibility of no contracts and the availability of a free trial. Users think the software delivers good value relative to its competitors and like the user-friendly features included in the plans. However, some users report confusion around the pricing structure, unexpected billing changes, and feel the service can be expensive, particularly for advanced features or larger needs. Reviewers indicate the free trial duration may be too short to fully assess value.
, and
To see what individual users think of CallRail's cost and value, check out the review excerpts below.
Calin H.
Marketing Account Manager
CallRail integrations (93)
Integrations rated by users
We looked at 172 user reviews to identify which products are mentioned as CallRail integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
CallRail customer support
What do users say about CallRail customer support?
Customer support rating:
We analyzed 32 verified user reviews to identify positive and negative aspects of CallRail customer support.
Widespread user sentiment highlights CallRail's support team as responsive, knowledgeable, and eager to assist with setup and issues.
A significant portion of users appreciate the abundance of helpful support articles and guided resources for troubleshooting.
A limited number of users report difficulty reaching support, slow responses, and unresolved billing or refund issues.
Support options
Training options
To see what individual users say about CallRail's customer support, check out the review snippets below.
“The support team is always helpful and even passes along feature suggestions from customers to the development team (that get built out over time.) ”
Mark S.
Founder
“The technical staff at Call Rail has been tremendously helpful and responsive during setup and on an ongoing basis.”
Beth M.
Marketing Manager
“Their Tech support do not return calls and due to this I was unable to cancel my account on time by one day and they charged me a whole month because of this. ”
stuart s.
Director
“Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.”
Blake K.
Marketing Operations Specialist
CallRail FAQs
CallRail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is CallRail used for?
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. Founded in 2011, CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com
Q. What are the benefits of using CallRail?
Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.
Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.
14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.
No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.
Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.
Q. What languages does CallRail support?
CallRail supports the following languages:
English
Q. Does CallRail support mobile devices?
CallRail supports the following devices:
Android, iPad, iPhone
Q. Does CallRail offer an API?
Yes, CallRail has an API available for use.
Q. What level of support does CallRail offer?
CallRail offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
