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Supportbench

4.9
(97)

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Supportbench: AI-Powered Enterprise Support Mastery

(7)

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Supportbench Pricing, Features, Reviews and Alternatives

Supportbench FAQs

Q. What type of pricing plans does Supportbench offer?

Supportbench has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Supportbench?

Supportbench has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Supportbench support?

Supportbench supports the following languages:
English


Q. Does Supportbench support mobile devices?

Supportbench supports the following devices:
Android, iPad, iPhone


Q. Does Supportbench offer an API?

Yes, Supportbench has an API available for use.


Q. What other apps does Supportbench integrate with?

Supportbench integrates with the following applications:
Jira, RingCentral MVP, Twitter/X, Salesforce Sales Cloud, Slack, NinjaOne, LiveChat, Meta for Business


Q. What level of support does Supportbench offer?

Supportbench offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

Supportbench product overview

Price starts from

40

Per month

Flat Rate

What is Supportbench?

Rated 4.9 on BOTH Capterra and G2 Crowd, Supportbench stands as the epitome of what modern, forward-thinking businesses need in a customer support software. Its superior functionalities and cutting-edge features have been meticulously designed to align with the aspirations of enterprises aiming for optimal customer satisfaction and operational efficiency. This is why Supportbench is not just a tool, but a strategic advantage.

Key benefits of using Supportbench

AI-Enhanced Engagement: Engage customers intelligently with our Customer QA AI Bot. It reads FAQs to answer queries, and if stumped, automatically initiates a chat session or new case creation.

Dynamic SLA Management: Achieve consistent customer experiences with dynamic SLAs. Tailor them based on case specifics, such as upcoming renewals, ensuring each client gets a bespoke service experience.

Knowledge Base Mastery: Create and manage a robust knowledge base with AI-driven tools. Convert complex case histories into insightful articles, while AI bots scan and deliver precise answers from your internal and external knowledge base.

360° Customer Insights: Dive deep into customer interactions with AI-driven summaries, sentiment analysis, and emotional scoring. Our customizable dashboards offer a holistic view, ensuring data-driven decision-making.

ChatGPT Conversations: Transform user engagement with ChatGPT integrated bots. Allow customers to interact naturally, drawing information from your comprehensive knowledge base, ensuring real-time, informed responses.

Supportbench combines cutting-edge AI capabilities with traditional customer support tools, setting a new industry standard. The platform is not just about solving tickets; it's about understanding, predicting, and personalizing each customer interaction. Whether it's through predictive CSAT scores or Salesforce synchronization, every feature aims to streamline processes and enhance customer satisfaction. Choose Supportbench and redefine what excellence in customer support truly means.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation
In Person
Videos

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Supportbench pricing information

Value for money

4.9

/5

97

Starting from

40

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Supportbench features

Functionality

4.7

/5

97

Total features

110

7 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Supportbench users reviews

Overall Rating

4.9

/5

97

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.54/10
Rating distribution

5

4

3

2

1

89

5

3

0

0

Pros
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
Cons
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
If your workflows are simple, this might not be ideal for you.

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