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ThunderTix
5
219
4
49
3
2
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing solution for the performing arts
Table of Contents
ThunderTix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
ThunderTix overview
Based on 272 verified user reviews
What is ThunderTix?
By industry, ThunderTix reviewers are most commonly professionals in entertainment (34%). The most frequent use case for ThunderTix cited by reviewers is ticketing (91% of reviewers).
What do users say about ThunderTix pricing?
Most reviewers indicate ThunderTix offers flexible pricing and cost control, and they appreciate not being charged per ticket or for add-ons. Some users report concerns about added costs and maintenance fees during inactive periods.
Starting price
per month
Alternatives
ThunderTix’s user interface
ThunderTix review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about ThunderTix?
Users report ThunderTix offers flexible ticketing, robust reporting, and reliable customer support, making event management straightforward. They appreciate its intuitive setup, customizable options, and cost-effective pricing, which allow organizations to control fees and adapt the platform to their needs. They find the seating management features helpful, though some mention challenges with chart customization and bulk exchanges.
Reviewers feel the user interface is generally easy to navigate, with simple event creation and sales tracking. They indicate the platform is continually updated with new features, but note occasional glitches and a learning curve for advanced reporting and customization.
Select to learn more
Who uses ThunderTix?
Based on 272 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ThunderTix's key features
Most critical features, based on insights from ThunderTix users:
All ThunderTix features
Features rating:
ThunderTix alternatives
ThunderTix
Starting from
20
Per month
Purplepass
Starting from
No pricing info
Ticket Tailor
Starting from
0.28
One-time payment
Accelevents
Starting from
7000
One-time payment
ThunderTix pricing
Pricing plans
Pricing details:
User opinions about ThunderTix price and value
Value for money rating:
Of 34 reviews that provide robust commentary on ThunderTix's price and value, mention it in a positive light.
Most reviewers indicate ThunderTix offers flexible pricing options, including a flat monthly rate and the ability to switch to a maintenance fee during off periods, which helps them control costs. Users think the software provides many features for the price and appreciate not being charged per ticket or for unnecessary add-ons. Some reviewers find the free trial useful for evaluating value. Some users report concerns about added costs and maintenance fees when not actively using the service. Reviewers appreciate the ability to manage fees and pass costs to customers if desired.
, and
ThunderTix integrations (20)
Integrations rated by users
We looked at 272 user reviews to identify which products are mentioned as ThunderTix integrations and how users feel about them.
Integration rating: 4.9 (11)
“We have used it in the past, not active anymore but as far as I can remember it was too much data to manage.”
Rushna M.
Donor Care Lead
Integration rating: 5.0 (9)
Integration rating: 4.7 (3)
“Designed the landing page in Squarespace, then used the Ticket Tailor plugin for ticketing.”
Nicole U.
President
Integration rating: 5.0 (2)
“Integration with Square is important because it helps streamline payment processing, keeps transactions organized, and makes checkout easier for both myself and my clients.”
“Easy to integrate, even for someone not too tech savvy like me.”
Wendy M.
Owner and HHP
Integration rating: 3.5 (2)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 4.0 (1)
ThunderTix customer support
What do users say about ThunderTix customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ThunderTix customer support.
Widely noted by reviewers, ThunderTix customer support is highly responsive and provides quick solutions to issues.
A large number of users highlight the ease of reaching real people, with prompt and clear communication from the support team.
Frequently reported by users, support staff are knowledgeable, patient, and guide clients through stressful situations.
Common user feedback emphasizes courteous, professional, and personalized assistance, even during complex or urgent problems.
Support options
Training options
To see what individual users say about ThunderTix's customer support, check out the review snippets below.
“The software did not create any business issues for our organization. When needed the customer service was quick and very clear for resolution of an issue”
David F.
Vice President
“I have had numerous interaction with suppport requests.”
Janet W.
Bus Mgr
“I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible.”
Harriet P.
Co-Owner
ThunderTix FAQs
ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is ThunderTix used for?
ThunderTix is a complete ticketing system with built-in CRM, email marketing, memberships, donor and volunteer management, plus sales for gift cards and merchandise. Teams can sell tickets for both general admission events and assigned seating events that display each venue's layout. The platform enables managers to replicate events and copy event details to build an entire season and create pricing tiers by ticket type or seating section. The customer relationship manager, mass mail, and conversion pixel tracking empower users to reach the audience. Administrators can personalize email confirmations, event reminders, and tickets to include terms & conditions and sponsor ads. Operators can personalize the ThunderTix event listing with CSS to match the styles of the website for a branded experience and inspire customer confidence with secure transactions. The box office portal allows staff to process orders on behalf of customers by phone or on-site for walk-ups. Encourage sales with packaged discounts, loyalty programs, and coupons. Customers can print tickets at home, at the box office, or present an electronic ticket to be scanned using the mobile app or handheld scanners. Venues are wowed by the percentage of ticket buyers that opt to round-up the purchase for a small donation. Optionally give customers increased control to exchange seats, process refunds, or convert purchase to a donation back to the venue or to a gift card as a customer credit towards a future purchase. While welcoming patrons to events, staff will be notified when attendees are checking in a donor to ensure the personnel are thanked for the support. Operators can create user logins for all staff and track all sales to see which reps are shining. For those customers that aren’t quite ready for in-person events can use the virtual streaming and video integration for virtual or hybrid events. Supervisors can enable pay what you can pricing to encourage attendance for this new type of event. View digestible sales graphs through the dashboard or download relevant reports. Get to know the audience better by sending automated surveys to learn what was loved. Once the last guest has left, think about how ThunderTix can serve even better next time and head over to the feature request page to upvote or submit new feature requests.
Q. Does ThunderTix support mobile devices?
ThunderTix supports the following devices:
Android, iPad, iPhone
Q. What level of support does ThunderTix offer?
ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk
