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Top Rated Call Center Software with Mid size business

Last updated: November 2026

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352 software options

DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

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DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations.
Fast, easy deployment - you’re up and running in hours.

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3CX logo

Web & mobile-based (Android, iOS) communications system.

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3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

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CTM logo

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Shelf logo

Knowledge & data foundation for trusted enterprise AI.

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Shelf turns enterprise knowledge and business context into a trusted AI Data Layer for better answers for people and AI.

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Ricochet360 logo

Customer relationship management and auto dialer solution

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Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

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Microcall logo

Cloud-based call accounting software

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Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

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Dialpad Support logo
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The Agentic AI contact center built to resolve.

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Dialpad's AI call center reasons through customer issues in real time, resolving up to 80% autonomously while unifying voice, digital, and human agents in one platform. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure, enterprise-grade operations.

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Natterbox logo

The Voice Experts for Salesforce

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Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

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CallTools logo

All-in-one predictive dialer & inbound call center solution

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CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

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Ringover logo

100% cloud phone for startups and SMEs

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Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

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Emitrr logo

Customer engagement platform for local business owners

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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LiveAgent logo

AI help desk for email, chat and calls from $15 per agent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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XCALLY logo

Omnichannel contact center management

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

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VICIdial logo

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is an all-in-one contact center platform with voice calls, Power Dialer, WhatsApp Business Messaging, SMS, and email that increases lead engagement, contact rates, team performance, and personalization
Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations.

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Voiptime Cloud logo

Great contact center software for SMB and Enterprises

Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!

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XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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11Sight logo

AI Agent Platform for all Customer-Facing Operations

Cloud-based AI Agent Platform for Call Centers and Customer-Facing Operations.

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AVOXI logo

Hosted business phone system and call center solution

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

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ServiceOS logo

Field service management solution

ServiceOS is designed to automate countless interactions for you. From crew management and job scheduling to invoicing and payments. The future is now and taking your business to the next level has never been easier.

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FocalScope logo

AI-powered customer service across channels

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

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